5/5
GoogleRosie was absolutely pleasant agent to have conversation with and she enjoys her her work which customers feel good about. Thank you Rosie having positive vibes
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)80 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleReally lovely experience being showed round my flat viewing with Rosie! She was really knowledgeable about the area and any good things to know, she also answered any questions i had.
5/5
GoogleRosie was an excellent representative for Personal Agent. She gave all the knowledge and information we asked for. She was on time and well prepared for our viewing.
5/5
GoogleReally professional estate agent and highly recommend for anyone looking in the Epsom/Ewell area. In particular Adam Latter is very personable and has gone above and beyond to find us a property that meets our requirements.
5/5
GoogleAbsolutely wonderful service right from viewing, through to offer and exchange. It was pleasure dealing with the team in particular Adam L and Chris. Having had a number of viewings and moving through a moving target of house/budget and areas - We’ve had a great experience on all viewings, the prices were competitive and service through the staff A+ Thank you and keep doing what you do best!
5/5
GoogleSo thankful to Chris Shaw for finding us the perfect home which me move into tomorrow. So excited. During the couple of months we were looking, we met him several times at various viewings, he got to understand what we were looking for and found it for us. He has held our hand through a very bumpy journey as it was probate house but got us across the finishing line. Great communication. You do get the personal service.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery professional
5/5
GoogleAnna Really polite and helpful
5/5
GoogleMany thanks Anna for the informative viewing.
5/5
GoogleAnna was amazing and very helpful.
5/5
GoogleThank you Anna for showing me around the flat.
5/5
GoogleAnna was friendly and professional. She answered all of my questions and showed the property with enthusiasm. Thank you
5/5
GoogleFantastic agent! Very knowledgeable and professional! Thank you!
5/5
GoogleAnna introduced us very patiently, thank her very much.
5/5
GoogleAnna was showing us around and was really helpful. She answered all our auestions
5/5
GoogleAnna was very helpful and lovely. Showed us around with patience. Lovely service e
5/5
GoogleWe are delighted with the Personal Agent. We've had a great service from them. Thank you to all the team.
5/5
GoogleAnna has a professional approach to her role. I had a very pleasant viewing today. Anna was knowledgeable and answered all of my questions.
5/5
GoogleWe have used personal Agent to sell 2 properties recently from the Stoneleigh and Banstead branch I cannot recommend them highly enough. Extremely professional trustworthy and honest. If they say they will do something they do it . A pleasure to deal with . Would highly recommend.
5/5
GoogleGreat experience with The Personal Agent, diligent without being pushy throughout the process. Understood our needs and the area, kept us informed, and explained what was happening every step of the way - felt like they cared about getting it right for everyone involved. Special shout out to Dan and Frank, whose knowledge and expertise really shined through and helped tremendously throughout the process. Thanks again to a great team, would definitely recommend if you're considering selling a property.
5/5
GoogleThey do what they have to do as an agent but I found it is rare to see this kind of professional people nowadays.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
