5/5
GoogleVery diligent and professional.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)80 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleGreat viewing! Helpful agent.
5/5
GoogleRosie was pleasant and viewings were great.
4/5
GoogleBedrooms too small. We do not want to get involved with building extensions Friendly service
5/5
GoogleSo thankful to rosey she is open to help you and inform any questions without hesitation whatever you need full energy and welcoming understanding at such young age!!!very bright future 👏 …
5/5
GoogleRating only, no written review.
5/5
GoogleAnna was a very kind and welcoming estate agent. She shared lots of ideas of what we could do with the space!
5/5
GoogleSarah showed us around two properties, she was very detailed and helpful. She did not rush us and made us feel comfortable.
5/5
GoogleVery Impressed with Samantha Voller at The Personel Agent Estate Agency today. Sam communicated clearly with us so that we knew exactly where and when to be. She arrived promptly and met us and was kindly, professional and competent. She answered all our questions and was able to reassure and inform and also advise us. Sam showed skill and friendly tact when dealing with the current tenants in their home: and at the same time she assisted us as we viewed the property. She was positive and I would definately use this company again.
5/5
GoogleIt was a lovely property with beautiful garden, well maintained house. Samantha Voller from the Personal Agent was great. She was very professional, friendly and approachable. She knew all the information and asked us if we had any questions etc. Overall it was a great viewing experience with my family.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful tour of property
5/5
GoogleFive stars for Sarah - she is a real asset to the business!
5/5
GoogleHad an excellent experience on viewing - John answered all queries comprehensively and followed up where necessary.
5/5
GoogleJohn was great allowed me time to go around the house in my own pace and answered all my questions And gave clear thoughts on the next steps
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleAnna was very professional
5/5
GoogleFantastic to deal with, would recommend 100%
5/5
GoogleRating only, no written review.
5/5
GoogleMorgan is very fast and efficient, I would recommend his services .
5/5
GoogleRosie showed me around the property today and was very good at giving me the information that I needed. Thank you for your help.
5/5
GoogleThe team at The Personal Agent have been amazing throughout the process of buying our first home. Frank provided regular updates and was very helpful in answering all our questions. Any requests/questions we had were always answered in a quick manner! I would definitely recommend them for their great service!
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
