5/5
GoogleRosie was very helpful and pleasant on the day of the viewing. Five stars! Thanks:)
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)80 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleOccasionally you come across individuals who provide a service which genuinely exceeds expectation. Recently, we had the good fortune to meet Ray Steward. Rarely, in our experience, have we encountered someone with such energy, enthusiasm and determination. A true professional whose dedication and all round attitude has, without question, made the difference between an entirely successful outcome and not. Ray and his colleagues at The Personal Agent are simply different class. Thank you Ray.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRosie was very friendly and upbeat in showing us around the property, as well as being well informed and helpful in answering all of our questions.
5/5
GoogleWe were delighted with the service we received (as buyers) from The Personal Agent in Banstead, particularly Sarah and George's prompt communication and constant availability. Thanks once again for all your hard work in getting our dream move over the line!
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service, got the required detail re property
5/5
GoogleA very professional service by Personal Agent. Rosie was knowledgeable and enthusiastic.
5/5
GoogleRosie was a great help showing me the Property, a pleasure to recommend her and The Personal Agent
5/5
GoogleRosie was very knowledgable and helpful. She even gave us a lift to nearby station.
5/5
GoogleHighly recommended it as an agency, especially after the recent viewing with Ray, who is both professional and knowledgeable whilst at the same time friendly. It’s refreshing to have someone show you around without the pushy sales tactics that other agencies use.
5/5
GoogleAbsolutely fantastic! So glad they were recommended to me !
5/5
GoogleExcellent service and no pressure by Andrew and the team, especially Dan. House sold in approximately 3 months.
4/5
GoogleVery professional and easy to deal with. They managed to get a lot of viewings of my property during a very difficult time in the property markets.
5/5
GoogleThis is the second time that we have sold through The Personal agent. In both cases the sales were successful. We would not hesitate to do it again. Thank you to Andrew and his team. Patrick and Brigitte
5/5
GoogleRating only, no written review.
5/5
GoogleProfessional and friendly. Good communication.
5/5
GoogleExcellent service and attention to detail from Samantha at The Personal Agent to facilitate the sale Barry Vidler
5/5
GoogleThese agents are kind and empathetic. They look out for the needs of their sellers and also their buyers, taking these into keen consideration. They are not pushy or at any point made me feel uncomfortable, and seem genuinely invested in the safety and happiness of their clients and those buying from them. Thank you!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
