5/5
GoogleThe Personal Agents work with others involved in the transaction in a way that is professional, productive and courteous, achieving best outcome for their clients. Sam, George, Sarah and all others in the team are brilliant.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)80 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleVery professional and good to work with
5/5
GoogleGreat service provided by Ray, very friendly & informative!
5/5
GoogleExcellent service, well organised and informative. Ray was friendly and very knowledgeable.
5/5
GoogleI dealt with Sarah Goddard. She was exceptionally helpful throughout the process. I highly recommend her!!!
5/5
GoogleAdam showed us two properties. He was very professional and had a pleasant manner. He could answer all of our questions and we didn’t feel rushed.
5/5
GoogleGreat service, fast replies, efficient team. Every call returned and very efficient at chasing up where necessary. Many thanks to Dan, Ben, John and Frank. Highly recommend Personal Agent.
5/5
GoogleWas shown around a few properties by Adam. He was polite, professional and clearly knew the area very well. Unfortunately we didn't find the right place but Adam still keeps me updated and checks in time to time. Highly recommend.
5/5
GoogleWe have received very prompt services from the Personal Agent after popped in to their chain on the high street on a Friday afternoon. Soon after the appointments have been booked with Ray Steward. Ray has provided great experiences with the viewing and has helped us to go through the offer. We are pleased with the way the Personal Agent handled everything.
5/5
GoogleWe are extremely thankful to have had John Ramsey as our agent. He has been incredibly helpful throughout the entire house searching process. John kept us consistently updated and diligently found properties that perfectly matched our needs. His responsiveness has been remarkable, always addressing our questions about the properties promptly. We highly recommend John Ramsey for his outstanding service and expertise in the real estate field.
5/5
GoogleExcellent service from a lovely young lady named Anna!
5/5
GoogleIt was a great experience, had my viewing with Anna, very knowledgeable and helpful. Highly recommend
5/5
GoogleFrank has been fantastic to work with throughout the transaction! Thank you for all your hard work Frank!
5/5
GoogleProfessional and really helpful viewing from Anna from the team. The personal agent are a brilliant team, with great communication and professionalism.
5/5
GoogleAnna has been amazing, very helpful and knowledgeable, she could answer any questions during the viewings. Everyone else I have dealt with has been lovely, highly recommended.
5/5
GoogleWe are still in the process of selling and house hunting, but I have to say that Anna has been excellent. She stays in touch regularly, has been brilliant in conducting viewings both at ours and potential houses and I really trust her opinion. We have built a good relationship over the past few weeks and hoping we can make our move very soon!
5/5
GoogleRating only, no written review.
4/5
GoogleA beautiful property unfortunately, the bedrooms are to small for us. Thank you to Rosie our interviewing agent.
5/5
GoogleSamantha has been very helpful both times we have viewed a house with her. She is very welcoming and friendly and has been very knowledgeable during both viewings.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service, especially John. Always someone on hand to talk things through. We couldn’t sell our house with a different agent and very glad we switched over to Personal Agent. Sold at asking price.
5/5
GoogleOur experience of The Personal Agent has been brilliant. They are trustworthy, genuine and really want to help you to find your perfect property. They have been the most helpful estate agency I have dealt with whilst looking for our next home. I would like to say special thanks to Samantha Voller in particular who is absolutely fantastic. Nothing is ever too much trouble and she has gone out of her way to help us. 100% recommend. ⭐️
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
