Trusted Agent profile · Surrey
Verified
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
5/5
GoogleAs a returning customer, we appreciate Adam very much. His professional experience help us a lot and he always reply our message very quickly.
Thank you for your feedback. We are so pleased Adam provided you with excellent service during your time with us!
5/5
GoogleThe visit was very professionally managed by Rosie. Thanks
5/5
GoogleVery friendly and helpful, Morgan in particular was extremely professional. 5 stars!
5/5
GoogleVery good inspection viewing and you were good to show us around and answered all questions thank you keep it up
5/5
GoogleThis review is from Mr and Mrs Todd, ie Cherain Gordon-Todd. Regarding The Greenway. It was a pleasure learning all about this property. She was fully informed and answered all our questions.
5/5
GoogleThe Personal Agent has provided exceptional service throughout the entire sale process, from property valuation to final exchange. Their prompt responses and effective actions were consistently impressive. The property received an offer within a week of being listed, which speaks to their excellent promotional strategies. The level of communication and service they delivered was truly commendable. I would like to extend my gratitude to Ray for his friendly demeanor, politeness, and excellent communication skills. Special appreciation goes to Sarah for her skillful coordination throughout the sale process, as well as to John. I wholeheartedly recommend The Personal Agent to anyone in need of such services. Thank you.
5/5
GoogleAnna. Great!
5/5
Google⭐⭐⭐⭐⭐ We couldn't have asked for a better experience buying our first home in Chessington! Our estate agent Paul was incredibly knowledgeable, patient, and supportive throughout the entire process. They made what could have been a stressful journey feel smooth and exciting. Thanks to their expertise, we found our dream house. Highly recommended! Alex & Jarell
5/5
GooglePaul has been supportive and honest through out the process of us buying from one of his vendors. Rather than the minimum approach sometimes taken by agents he has been communicative and proactive in making sure the sale happened and through his actions made sure the sale went through. Would definitely recommend.
5/5
GoogleRating only, no written review.
4/5
GoogleVery professional Estate agent
5/5
GoogleSammy was fantastic at showing us around a property. She was very informative and had great ideas for the property to best suit our requirements! Thanks Sammy for a great appointment
5/5
GoogleRating only, no written review.
5/5
GoogleRosie was great and I did love the property
5/5
GoogleThank you very much to Rosie for a well-prepared property viewing for us, everything went perfectly, good timing, very polite, friendly, helpful, she was ready to answer our questions.
5/5
GoogleRosie showed us the property. She was excellent. Very professional. She answered any questions we had . Highly recommend.
5/5
GoogleAdam has been extremely helpful during the sale of my property. From arranging the initial open day to agreeing a sale very shortly after. A massive thank you to Adam for all the hard work you have put into this. Would highly recommend.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleSamantha was amazing today showing me round she was very attentive. Thank you very much.
5/5
GoogleGreat service, easy to arrange a viewing. Very informative agent and giving great ideas for ways to improve/enhance the property
5/5
GoogleSamantha was fantastic - very knowledgeable and friendly. Will be using her expertise in the future also.
5/5
GoogleSarah was very helpful and welcoming she had plenty of knowledge about the property and was able to answer all the questions we put to her. I would highly recommend her for property viewings
5/5
GoogleA super first impression of Samantha & The Personal Agent - very personable, allowed us enough space and time to view the property fully. Excellent area knowledge and quick communication
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
