4/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you for your 5-star review Shinoj.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)104 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 2,846 reviews on Google only. Show every review
Google5/5
GoogleDaniel and Ray supported us through our recent house purchase. Really helpful and supportive throughout and thoroughly happy now that we are moved in!
Agent replied · 12 October 2026
Hi Alison, Thank you for sharing and for your 5-star review. Congratulations from all of us on your new home. kind regards
5/5
GoogleThank you for taking the time to show us the apartment. We especially appreciated your professionalism, availability, and the attention you gave to our questions throughout the viewing.
Agent replied · 12 October 2026
Hi Guillermo, Thank you for your lovely feedback! We’re so pleased you had a positive viewing experience and felt well looked after. We really appreciate you taking the time to share your comments. Kind regards
5/5
GoogleAfter spending nearly two years looking for the right home, dealing with a difficult property market and, at times, estate agents who made the process feel far harder than it needed to be, dealing with John was genuinely a breath of fresh air. From our very first viewing, John went above and beyond. It never felt as though he was simply there to sell us a house, he understood that he was also selling us a lifestyle and an area that we could see ourselves living in. He gave us plenty of time to properly walk around the property without ever making us feel rushed or pressured. What really impressed us, though, was what happened afterwards. My husband didn’t know Banstead particularly well, so John actually drove us to the nearest station and then into Banstead Village, showing us the local amenities and helping us get a proper feel for the area. It may sound like a small thing, but when you’re considering where to make your family home, it makes an enormous difference. What stood out throughout the entire process was John’s approach to buyers. Of course, we completely understand that an estate agent is instructed by and works for the seller. However, John and the team clearly understand something that I think sets them apart: to successfully sell a home, you also need to work with the buyer. You need to communicate, build trust and help both sides get to the same destination. That mindset really does put The Personal Agent above the rest. Our offer was accepted on a Saturday, and from that point things moved at an incredible pace. The memorandum of sale was issued promptly and, unbelievably, we exchanged contracts just 21 days after our offer was accepted. Having spent two years looking for a home, I know just how unusual that is! Of course, something like that requires everyone to play their part, and we were extremely fortunate to have a fantastic and proactive seller too. But John was right there in the middle of it, communicating, chasing, updating and helping to keep everything moving between all parties. I will admit that I am an extremely proactive buyer and I like my updates, sometimes daily! I initially wondered whether John might get fed up with me, but he was an absolute dream throughout. He understood that buying a home is a huge deal and never made me feel as though I was being a nuisance for wanting to know what was happening. Instead, he worked with me and helped facilitate the whole process incredibly smoothly. After two years of searching, we have finally found our home, and I genuinely couldn’t have asked for a better experience getting us over the line. I would have absolutely no hesitation recommending John or the wider team to anyone selling or buying a property. Professional, proactive, personable and genuinely invested in getting the transaction completed. They really are their namesake, The Personal Agent. Thank you, John. You have been absolutely brilliant from that very first viewing right through to exchange.
Agent replied · 11 October 2026
Dear Hama, Thank you so much for taking the time to leave such a thoughtful and detailed review. It genuinely means a great deal to John and the whole team. We’re absolutely delighted that, after such a long search, you’ve finally found the right home. Buying a property can be an emotional and sometimes stressful journey, so knowing that John was able to make the experience that little bit easier, from your first viewing through to exchange, is wonderful to hear. Exchanging in just 21 days was certainly an incredible team effort, and we’re so pleased we could play our part in keeping everything moving and everyone informed along the way. Thank you again for your incredibly kind words and recommendation. We wish you and your family every happiness in your new home and hope you’ll be very happy in Banstead for many years to come. Warmest wishes, John and The Personal Agent team
5/5
GoogleI cannot recommend the Banstead branch of The Personal Agent highly enough. Selling and buying a home certainly isn't easy, but the entire team we dealt with from the start went above and beyond to make the whole process as smooth as possible. A big shout-out to John. His communication throughout was nothing short of excellent. What truly sets him apart is his proactive, professional approach to problem-solving, he simply gets things done and always offers sound, reassuring advice. It has been an absolute pleasure having with someone so efficient. We will not hesitate to recommend The Personal Agent to anyone buying or selling. If you use them, you are truly in safe hands. A huge thank you to the whole Banstead branch! Thank you.
Agent replied · 11 October 2026
Hi Marios, Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that the Banstead team helped make your buying and selling experience as smooth as possible. Your kind words about John are especially appreciated. He takes great pride in providing clear communication, practical advice and a proactive approach throughout the process, so we’ll be sure to pass your lovely feedback on to him. It was an absolute pleasure helping you, and we’re very grateful for your recommendation and trust in The Personal Agent. We wish you all the very best in your new home and hope you’ll be very happy there! Warm regards
5/5
GoogleThe Personal Agent are excellent with communications, always proactive, I am happy to recommend.
Agent replied · 11 October 2026
Hi David, Thank you for sharing and for your 5-star review. Kind regards
5/5
GoogleGreat service from Mark and the team at the personal agent. From start to finish there was clear comms.
Agent replied · 11 October 2026
Hi Robert, Thank you for taking the time to post a 5-star review. Kind regards
5/5
GoogleThank you for all your help purchasing my property, Special thanks to Mark who dealt with some queries that came up near exchange, resolving them quickly efficiently and professionally. Many thanks
Agent replied · 11 October 2026
Hi Soni, Thank you so much for your kind review! We’re delighted to have been able to help with your property purchase. It’s especially lovely to hear that Mark was able to resolve those last-minute queries quickly and professionally. We’ll be sure to pass on your thanks to him. Wishing you all the very best in your new home! 🏡 Kind regards
5/5
GoogleReally pleased with the service from The Personal Agent. Dan and Shauna were both great to deal with- friendly, professional, and kept things moving throughout. Would happily recommend them to anyone looking to sell.
Agent replied · 13 October 2026
Dear Jane, It’s great to hear that Dan and Shauna made your selling experience such a positive one. We know how important it is to keep things moving while making the process as straightforward as possible, so they’ll be thrilled to receive your feedback. Thank you for choosing The Personal Agent and for your recommendation, it’s very much appreciated! Kind regards
5/5
GoogleWe had a great experience with The Personal Agent helping us purchase our first home. In particular, we would like to thank Dan who was involved from the beginning and maintained good contact throughout. He was very professional, friendly and genuine.
Agent replied · 13 October 2026
Dear Claire, Congratulations on purchasing your first home! 🏡 It’s fantastic to hear that Dan was there to support you from the very beginning and kept you well informed throughout the journey. We’re sure he’ll be delighted to hear your kind words. Thank you for choosing The Personal Agent, and we wish you many happy years in your new home! Kind regards
5/5
GoogleRosie was great a my viewing. Very informative, friendly and answered any questions I had.
Agent replied · 14 October 2026
Hi Lucy, Thank you for your kind words, and your 5-star review. Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 14 October 2026
Thank you for your 5-star review Yann
5/5
GoogleI have found The Personal Agent to be very good and in particular their staff member Rosie. Rosie has shown me around four properties so far and for each one she has been able to answer detailed questions about the property. Rosie is extremely professional and a great asset to them. I actually purchased my current property through The Personal Agent and they gave a flawless service then
Agent replied · 22 August 2026
We really appreciate you sharing your experience Karen, thank you
4/5
GoogleRating only, no written review.
5/5
GoogleExcellent Estate Agent, Highly Recommended We had an excellent experience with Mark from The Personal Agent Banstead throughout the sale of our property. From the very beginning, they were professional, friendly, knowledgeable and extremely helpful. They kept us informed at every stage, responded quickly to any questions and handled the whole process with great care and efficiency. Their communication was excellent, and we always felt that our property sale was in safe hands. They worked hard to achieve the best possible outcome and went above and beyond to make what can be a stressful process as smooth and straightforward as possible. We are extremely pleased with the service we received and would have no hesitation in recommending them to anyone looking to sell their property. A truly professional and reliable estate agent. Thanks Mark and the team.
Agent replied · 11 October 2026
Hi Scott, Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Mark and the Banstead team made your property sale as smooth and straightforward as possible. Keeping our clients informed and supported throughout the process is incredibly important to us, so your comments mean a great deal. We’ll be sure to pass your kind words on to Mark and the team. Thank you for your recommendation, and we wish you all the very best for the future! 🏡 Kind regards
5/5
GoogleSarah Goddard was amazing… kept us informed about what was happening..Helpful .. friendly … an absolute star …. Sarah Thankyou
5/5
GoogleRating only, no written review.
5/5
GoogleRosie was very approachable and friendly, she tried her best to answer all my queries.
4/5
GoogleFriendly, professional helpful staff with good communication including digital updates of viewings. Will use in the future.
Agent replied · 13 October 2026
Hi Rob, Thank you for your feedback, and for your 5-star review. Kind regards
5/5
GoogleDaniel has been great during the start of of moving process always on hand to answer any questions we have and has the knowledge of the industry to answer…it’s a pleasure to leave him in charge of showing people around our home knowing your in safe hands and always calls to tell you “its all locked up and viewings are completed “ Well done Dan and thank you for always being on hand to help and advise 5* Spencer & Tina
5/5
GoogleAlice from The Personal Agent was very nice, courteous, and professional during the viewing today. She also went out of her way to accommodate a viewing of another property, which saved me half a day. I’m already liking The Personal Agent compared to the other agents I’ve dealt with. Hopefully, I’ll find my next home with them! 😊
5/5
GoogleIn a very difficult market, John and Kai at the Banstead office persevered until our house was eventually sold. They conducted viewings with great professionalism and kept us regularly informed of feedback. John Ryan in particular was always an encouragement to us when offers did not materialise. Once an offer had been received, Mark was a great help in negotiating a reduction on our new-build home. Overall, an excellent experience with the service promised at the outset delivered all along the way. I definitely recommend The Personal Agent.
Agent replied · 11 October 2026
Hi Tony, Selling in a challenging market can certainly test your patience, so we’re really pleased that John and Kai’s persistence, professionalism and regular communication helped you through the process. It’s particularly lovely to hear how John kept you encouraged along the way and that Mark was able to assist with the negotiations on your new-build home. Thank you for trusting our Banstead team with your move and for recommending The Personal Agent. We wish you every happiness in your new home! Kind regards
5/5
GoogleWe were recommend The Personal Agent by neighbours when we decided to put the house on the market. From the start they were brilliant and answered all our questions in a timely and professional manner. Special mention to Liam, Paul and Dan in particular who worked so hard to get the deal done. We are so grateful, many thanks again.
Agent replied · 13 October 2026
Hi Terence, There’s no better compliment than being recommended by a neighbour, and we’re so pleased we could live up to that recommendation! A huge thank you for trusting us with your sale and for recognising the hard work of Liam, Paul and Dan. They’ll be delighted to know their support and dedication made a difference. Thank you again, and we wish you all the very best for your next chapter! Kind regards
5/5
GoogleRosie was really welcoming and helpful today.
Agent replied · 22 August 2026
Hi Mary, We appreciate you taking the time to share and for your 5-star review. Kind regards
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
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