5/5
GoogleThank you to Rosie for being so very helpful and patient at our viewing of the property in Epsom on Wednesday 23 August
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)80 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleThe viewing was very nicely planned. Rosie had good knowledge of the property. Thankyou.
5/5
GoogleLovely house and very well presented. Rosie was very knowledgeable too. Very positive experience overall.
5/5
GoogleRosie was excellent, she allowed us to view the property without a rush and answered all the questions we had. Very positive experience, thank you!
5/5
GoogleRosie was very helpful also knowledgeable in showing me around the property and her helpful manner was a delight, she is a credit to your agency Kind regards Robert Holliman
5/5
GoogleWe purchased our home from the Personal Agent in Epsom and Ray and Sarah were a dream to work with. They were patient, great communicators and considerate.
5/5
GoogleI have been using the personal agent to sell my property, they have been very efficient and professional, especially the sales progression team that have gone the extra mile! I wouldn’t hesitate to use them again.
5/5
GoogleWe highly recommend The Personal Agent, they are very proffesional and also friendly and efficient. We just bought our first home through them and it was all very smooth and straightforward. Special thanks to Chris who has been great with communications and a very nice person to deal with. Thank you all for your help and support, we feel very lucky!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAna was friendly, very helpful and informative to talk to. She gave us lots of information on the area. Many thanks, Ana.
5/5
GoogleWould not hesitate to use these agents at the Stoneleigh branch again. Sam and Frank made sure my move went through smoothly and were Professional and friendly throughout and didnt hesitate to help with all my queries straight away.
5/5
GoogleRating only, no written review.
5/5
GoogleThis review is from Mr and Mrs Todd, ie Cherain Gordon-Todd. Regarding The Greenway. It was a pleasure learning all about this property. She was fully informed and answered all our questions.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThe lady that showed me around was great, friendly and very informative.
5/5
GoogleRating only, no written review.
5/5
GoogleReally impressed with The team at The Personal Agent. They listened to our needs and kept us in mind for properties in our search area. This has meant we have been able to move swiftly. Everyone is very friendly and helpful, I feel like they care about what they do and want to do a good job. I will certainly list properties with them in the future if we need to.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
