5/5
GoogleSarah was very friendly, helpful and informative. I would recommend her to anyone looking to buy or sell in the area.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)80 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleSamantha was extremely professional whilst showing me the property and was able to answer any of my questions or concerns I would highly recommend using personal agent
5/5
GoogleSam was really easy to talk to and answered all my questions. Good estate agent, would recommend.
5/5
GoogleCurrently in the process of buyer and selling through the Banstead office. The whole team have been amazing, in particular Samantha Voller. We would highly recommend them!
5/5
GoogleGreat viewing with Samantha V. Super helpful before viewing (providing clear instructions of where to find the property, getting in to the grounds and parking etc.). Professional during the viewing and respectful of the sellers property.
5/5
GoogleLoved dealing with Samantha Voller from the Personal Agent. Samantha offers a very friendly and approachable service and is a pleasure to speak to, five stars!
5/5
GoogleSamantha has been very professional and welcoming. She arranged the viewings for us for the same day which was beyond our expectation. Thank you!
5/5
GoogleHad a great viewing with Sarah West - she was informative, friendly and allowed us time to take in the property without rushing. Have always had a good experience at viewings with the Personal Agent, would recommend them!
5/5
GoogleFinally we have an offer on our property for sale, but this has only come about by the hard work and determination of the staff, namely Samantha Voller and Sarah West. Thank you both so much for always being in touch and keeping us updated of progress. A good company
5/5
GoogleSamantha has been very proactive and helpful in my search online. Sarah who actually helped with the physical viewing was extremely patient and knowledgeable about the properties she showed us. Thank you both.
5/5
GoogleI had a viewing with Samantha and she was very friendly, professional and informative. Unlike other agencies that send viewing assistants that only open the doors for you, the Banstead branch sends a proper experienced agent who made a very good first impression!
5/5
GoogleI've found both Sarah and Samantha to be highly professional and at the same time, warm and friendly. They have always been insightful and informative and can answer every question, as well as make helpful suggestions due to their experience and knowledge of the market and the area. I highly recommend anyone looking to buy or sell in the area to ask for their help.
5/5
GoogleSamantha has been very professional, efficient and is easily approachable. She is very patient and she is the best sales negotiator we have ever met. If I could I would give her more than 5 stars.
5/5
GoogleExceptional 5 star service from a professional and friendly estate agency. Samantha Voller has been fantastically proactive and supportive in helping us to both buy and sell through The Personal Agent. We have really appreciated her expertise and advice. She’s been a great listener and has put our needs and wants at the highest priority. The whole process has been seamless with quick and timely communication. We will be sharing our experiences with friends and family in Banstead, as we can’t recommend them enough! Thanks PA!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRosie was excellent, she allowed us to view the property without a rush and answered all the questions we had. Very positive experience, thank you!
5/5
GoogleWe purchased our home from the Personal Agent in Epsom and Ray and Sarah were a dream to work with. They were patient, great communicators and considerate.
5/5
GoogleWe highly recommend The Personal Agent, they are very proffesional and also friendly and efficient. We just bought our first home through them and it was all very smooth and straightforward. Special thanks to Chris who has been great with communications and a very nice person to deal with. Thank you all for your help and support, we feel very lucky!
5/5
GoogleReally impressed with The team at The Personal Agent. They listened to our needs and kept us in mind for properties in our search area. This has meant we have been able to move swiftly. Everyone is very friendly and helpful, I feel like they care about what they do and want to do a good job. I will certainly list properties with them in the future if we need to.
5/5
GoogleThe house is beautiful but we do not like the area and the price. Its not for us. Thank you.
5/5
GoogleRosie was patient with me arriving a bit late and obviously knew the property well, which was a bonus.
5/5
GoogleRosie was thorough, pleasant and helpful giving me all the information I needed and answered all my questions.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
