Trusted Agent profile · Surrey
Verified
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
5/5
GoogleRay was fantastic on a recent viewing. Really informed and straightforward. Told us a lot about the property we were viewing but also really informed about other potential options given we probably weren’t quite in a position to offer on the one we had gone to see. Thoroughly recommended.
5/5
GoogleRosie was very helpful also knowledgeable in showing me around the property and her helpful manner was a delight, she is a credit to your agency Kind regards Robert Holliman
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAdam was really helpful and knowledgeable!
5/5
GoogleVery polite and helpful. Thank you Rosie!
5/5
GoogleGood viewing. Rosie answered all questions.
5/5
GoogleAgent was very pleasant showing us around.
5/5
GoogleFrom the first viewings through negotiation, sale and purchase, we were well supported and guided by Samantha and team at the Personal Agent. Would recommend
5/5
GoogleI contacted The Personal Agent to book viewings for a house I was interested in purchasing. Samantha from the Banstead branch was very friendly and knowledgeable about the property. She was very helpful and answered all the questions I had. This company is more pro-active than many of the others in helping buyers find the right home. I would definitely recommend The Personal Agent as a firm.
5/5
GoogleFantastic, personal approach, with good knowledge of the property. A great credit to the Personal Agent.
5/5
GoogleRosie had all the answers to our questions and had a reassuring presence. Very pleased with the experience.
5/5
GoogleVery pleasant viewing. Ray was excellent showing us round and answering our questions.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service and help in seeing a number of properties
5/5
GoogleSarah West was extremely professional and knowledgeable.
5/5
GoogleSamantha was very personable and efficient. I would highly recommend using the Personal Agent
5/5
GoogleSamantha was really informative and knowledgeable about the properties she showed us and went above and beyond in helping us
5/5
GoogleAgent was on time, and property was presented in a clean timely fashion, agent had good knowledge of the building and location, would recommend.
5/5
GoogleSamantha was extremely helpful and professional and a pleasure to deal with. A received an excellent service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
