5/5
GoogleSamantha was very informative on the viewing and answered all the questions I had thoroughly. A very good estate agent!
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleRosie was very polite, helpful and answered questions I have asked.
5/5
GoogleRosie is great at viewing. She lets you get on and today she got the ladders out on went up to open loft hatch. She didn’t have to do this but went the extra mile
3/5
GoogleAs a Landlord, on first impressions myself and the joint owner were very impressed as they came across as professional and sold the service they were offering very well. Things changed quickly approaching the second week of advertising our property; we felt let down on communication, transparency and timing so decided to go with another agent. If you're looking for a personalised service I would unfortunately not recommend this agent.
5/5
GoogleFantastic service. Michelle Hobbs was very efficient and friendly when dealing with our tenancy renewal. We've used a few agents in Epsom and The PA are definitely the best! 5/5 would highly recommend.
5/5
GoogleRating only, no written review.
5/5
GoogleRonnie was class. Very very efficient.
5/5
Googleso efficient and kind.. highly recommended
5/5
GoogleProfessional & very prompt service. Thank you Michelle
5/5
GoogleAlways have been the most helpful agency I know with amazing staff that so their absolute best to help you.
5/5
GoogleAmazing service provided. If you need to rent a house, Personal Agent is your Agency.
5/5
GoogleI HAVE BEEN WITH THE PERSONAL AGENT LETTINGS IN EPSOM FOR OVER 15 YEAR'S, CHERYL, RIA & ALL THEIR STAFF ARE PROFESSIONAL AND EFFICIENT, AND MICHELLE HAS BEEN GREAT AT COMMUNICATING EVERYTHING WITH EASE, TAKING ALL THE STRESS AWAY! JAYNE COLLINS.
5/5
GoogleReally happy with the honesty and direction I received from Bradley at The Personal Agent. I am still looking for a property but now I know what I should be mindful of going forward. Thank you Bradley
5/5
GoogleAmazing team! Excellent customer service. I have been using the Personal Agents to let my flat for 5 years, very happy with the pricing and the level of services provided. Thank you!
5/5
GooglePersonal Agent at Epsom helped us find a home. Bradley Snape ensured that everything went smoothly, Bradley and his team were professional and provided an excellent service communicating with me at all stages of the move. The service from Personal Agents in Epsom meant that the search and subsequent move has been stress free! Thanks to Bradley and all at Personal Agents, Epsom.
5/5
GoogleTremendous communication by Ronnie Lest and Cheryl. From start to finish, Ronnie went through the process and steps I needed to take. Faultless customer service and would recommend the Personal agent services anytime. Thanks Ronnie.
5/5
GoogleMy experience as a landlord with the Epsom branch has been very positive. Prompt communications and reliable service as well as fantastic property management support from Michelle Hobbs and Kate Murphy are always appreciated. Thanks again for all your help!
1/5
GoogleIf you are considering renting a property, please avoid this agency. Firstly, they rented me a property full of damp and mould covered with a layer of paint by the landlord which they knew about. Also, I was a third tenant moving in less than two years after being told by the next door neighbor. Furthermore, dampness and mould returned after 4 months in the whole property. This made us sick, especially me since I was pregnant and also had another child with disabilities. To conclude and to make matters worse, the property had gutter issues. Subsequently my landlord put a claim against the block management and still not resolved after me moving out. As soon as I talked about the damp and mold in the other rooms, he said in writing that the gutters were causing the damp and mould throughout the house, which was not the case. We were fed up of living in dispair, therefore we contacted the Epsom Environmental Health Agency and they confirmed in writing that the property had degrees of dampness not properly addressed by the landlord. To my dismay the landlord confirmed another story to the Environmental agency and served me section 21 because I reported him to the agency. This is illegal to kick out an excellent tenant that has been paying full rent and living in dispair for 8 months. We were happy to leave and took us a while to find another property. However, as section 21 was served the landlord instructed these bunch of cowboys to show the property to potential tenants. An open day was arranged and many people attended. To the first few visitors someone called Callum from the agency claimed that all the problems were caused by us which I addressed him on the spot saying that was not true. As a result, I took it further and am currently awaiting a response from the property ombudsman regarding my complaint. Then, as we managed to find a property early then my contract expired under their knowledge we paid three weeks worth of rent instead of the full amount. We were constantly harassed by them to leave as soon as possible because my landlord had to make repairs for the new tenant's arrival. At the time of my deposit being returned the landlord and them claimed that they did not authorise me of not paying the full rent and deducted from my deposit. Of course I opened a dispute with DPS regarding this because they are liers. Avoid them if you want to avoid being misled and having heartaches. I have now instructed a solicitor to get returned all my rent refunded. They are worthless and better to use any other agencies out there.
5/5
GoogleFriendly & Professional team Dealt with Bradley for the last two years he showed commitment in finding the right property for us a family. He has been efficient in providing all information and supported me with any queries that I may have had. 100% I would recommend The personal agent lettings branch Epsom - Bradley Snape & team are outstanding.
1/5
GoogleHmmm… probably the least Personal experience I’ve had with an estate agents.! An arranged viewing at a property by a clueless agent with 10 minute slots, so a queue formed within minutes as it takes time remarkably to disgust a future home …! When questioned about the 1000 years of dust on the carpets and the knackered furniture accompanying the UNFURNISHED property I was told to send in my offer with what i required…. A damn good clean and the broom used further for something more appropriate was my desire for this cowboy agents.
5/5
GoogleI have had my property managed by PA for nearly 6 years. I have found all the team very helpful and friendly. Always trying to solve any issues that arise, quickly and professional. Kate Murphy and Michelle Hobbs have been involved with my property with great efficiency and professionalism. Many thanks.
1/5
GoogleA terrible experience with this agent! They will not look after your interests , unprofessional and totally inadequate. I will not be using them again to let my property.
3/5
GoogleAs a Landlord, on first impressions myself and the joint owner were very impressed as they came across as professional and sold the service they were offering very well. Things changed quickly approaching the second week of advertising our property; we felt let down on communication, transparency and timing so decided to go with another agent. If you're looking for a personalised service I would unfortunately not recommend this agent.
5/5
GoogleFantastic service. Michelle Hobbs was very efficient and friendly when dealing with our tenancy renewal. We've used a few agents in Epsom and The PA are definitely the best! 5/5 would highly recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
