Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,897 reviews across 7 offices and 3 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,859

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

997

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,858 reviews on Google only. Show every review

5/5

Google

Rosie was incredibly professional and great to deal with. We were given insightful information and a top quality service all round.

Ben · 29 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Really good viewing with Rosie from the Personal Agent in Epsom today. She was at the property before me which was impressive as I was early! Viewing was thorough and all questions answered.

Graham · 29 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Rosie was very friendly, knowledgeable and helpful. She described the approved planning drawings and then had them emailed to me immediately after the viewing. I would highly recommend the Personal Agent.

Jon · 29 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Rosie is great at viewing. She lets you get on and today she got the ladders out on went up to open loft hatch. She didn’t have to do this but went the extra mile

Nicky · 29 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Excellent! Using The personal agent in Epsom was the best choice we could have made when selling our house. Chris was incredibly helpful and made sure the chain were up to speed every step of the way. I would strongly recommend them.

Matthew · 29 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Ray was fantastic on a recent viewing. Really informed and straightforward. Told us a lot about the property we were viewing but also really informed about other potential options given we probably weren’t quite in a position to offer on the one we had gone to see. Thoroughly recommended.

Grahamja73 · 29 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Rosie was fabulous at our viewing!! Really friendly and answered all our questions with ease. Her knowledge on the property was fab, and she really went above and beyond to make sure we had all the info we needed. She even followed up with us straight away to drop her an email with any more questions we might have (as we had a lot of Q’s!)😂 Really lovely experience so far, thanks so much Rosie :)

Bethany · 29 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Amazing service from all - such a helpful, friendly, informative bunch. Adam, Ray and Rosie were stars, couldn’t have asked more from them. Some super happy buyers here! Felt super impartial and fair :) Adam guided us through the last steps of our offer so calmly and kept us looped in throughout - v grateful.

Bobbo · 29 October 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Samantha is just brilliant, she is polite , courteous and a very pleasant young lady. She took her time showing us around the property , answered all our queries. We found her to be very a very positive person. She definitely is a keeper. Mrs Ikram

Fauzia · 28 October 2023 · The Personal Agent Banstead

5/5

Google

This is a review for Rosie, not the personal agent company Epsom. She went out of her way to make myself and my partner comfortable, giving detailed information on each property. I definitely recommend her.

Omena · 25 October 2023 · The Personal Agent Epsom (2 West Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

Reviews may appear on more than one platform.

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