Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,852 reviews on Google only. Show every review
5/5
GoogleDaniel and Ray supported us through our recent house purchase. Really helpful and supportive throughout and thoroughly happy now that we are moved in!
Hi Alison, Thank you for sharing and for your 5-star review. Congratulations from all of us on your new home. kind regards
5/5
GoogleThank you for taking the time to show us the apartment. We especially appreciated your professionalism, availability, and the attention you gave to our questions throughout the viewing.
Hi Guillermo, Thank you for your lovely feedback! We’re so pleased you had a positive viewing experience and felt well looked after. We really appreciate you taking the time to share your comments. Kind regards
5/5
GoogleAlice was very friendly and introduced us a nice property.
Hi Ying Tu, Thank you for your feedback! It’s great to hear that Alice was friendly and helped you find a property you liked. We really appreciate you taking the time to leave us a review. Kind regards
5/5
GoogleRating only, no written review.
Thank you for your 5-star review Stacy.
5/5
GoogleRating only, no written review.
We appreciate you taking the time to post your 5-star review Nikunj. Kind regards
5/5
GoogleRosie was very friendly, calm and professional. The viewing was smooth and relaxed, and she made the whole experience very enjoyable. I also really liked the house Thank you, Rosie!
Hi Angelo, Thank you for your lovely review! We’re so pleased you enjoyed the viewing with Rosie and felt relaxed throughout. We’ll be sure to pass on your kind words. Kind regards
5/5
GoogleThank you Rosie it is always a pleasure to do visits with you.
Hi Laura, Thank you so much for your kind words! Rosie will be delighted to hear this. It’s always a pleasure helping you. Kind regards
5/5
GoogleRating only, no written review.
Thank you for your 5-star review Sarah.
5/5
GoogleWe worked with the Personal Agent when selling our mother's house and they provided a great service throughout. There was some initial disappointment when it was clear that the house had been overvalued, but they were quick to relist with the updated price. Everything was handled efficiently and professionally. We'd like to single out Dan Wallace, who managed the process. He was open and helpful throughout, and managed everything with good humour. We're especially grateful for how considerate he was of my mother's needs, especially as she is older and English is not her first language. Everyone we've spoken to in the team has been friendly and helpful, and they're quick to respond to questions and actually call you back when they say they will! Buying/selling a house is hugely stressful even when everything goes according to plan, and the Personal Agent were a big help in making our experience a little easier. Very happy to recommend.
Dear Hyun, Thank you so much for taking the time to leave such a thoughtful review. We're really pleased to hear that the team helped make the sale of your mother's home a little less stressful. We appreciate your honest feedback and are glad we were able to respond quickly and keep things moving. Your kind words about Dan mean a great deal, and we'll be sure to pass them on to him. Thank you again for your recommendation and for trusting us with such an important sale. We wish you and your family all the very best! Kind regards
4/5
GoogleRating only, no written review.
Thank you for your review Mich
5/5
GoogleI have found The Personal Agent to be very good and in particular their staff member Rosie. Rosie has shown me around four properties so far and for each one she has been able to answer detailed questions about the property. Rosie is extremely professional and a great asset to them. I actually purchased my current property through The Personal Agent and they gave a flawless service then
We really appreciate you sharing your experience Karen, thank you
5/5
GoogleRosie was great a my viewing. Very informative, friendly and answered any questions I had.
Hi Lucy, Thank you for your kind words, and your 5-star review. Kind regards
5/5
GoogleRating only, no written review.
Thank you for your 5-star review Yann
5/5
GoogleAbsolutely magnificent, if the star rating went to 10 I’d give an 11. Highly, highly recommend. Really friendly, VERY proactive, I can’t rate enough. Thank you for keeping me sane and helping to push through the sale of my new house. Forever grateful for your help! Sarah Goddard was simply outstanding, and Ray and Daniel acted as the BEST duo. All in all an unbelievable experience with this team and I wouldn’t hesitate to recommend
Hi Lou, Thank you so much for your kind review. Sarah, Ray and Dan are so pleased they got you into your dream home. Welcome to Epsom. Kind regards
5/5
GoogleRating only, no written review.
Thank you for your 5-star review David
5/5
GoogleSarah Goddard has been very helpful throughout my sale and has done a great job keeping both sides updated on all communications. Thank you!
Dear Paula, Thank you for your kind words and trusting The Personal Agent with your sale. Sarah is over the moon to have gotten this over the line for you. Kind regards
5/5
GoogleThe team at the Personal Agent have provided an excellent service in marketing our property and finding the right buyer in very challenging market conditions!
Hi Ian, Thank you for your lovely feedback. We’re so pleased to hear you had a great experience with Rosie and appreciated her professional and approachable manner throughout the viewing. Thank you again for the 5-star review, it’s greatly appreciated!
5/5
GoogleRating only, no written review.
Thank you for your 5-star review Garygalia, Kind regards
5/5
GoogleThe viewing went really well and the young lady new lots of information and was able to answer all our questions
Hi Lorraine, Thank you for your lovely feedback! We’re so pleased to hear the viewing went well and that all your questions were answered. Kind regards
5/5
GoogleRosie was a great agent - she was knowledgeable about the property and answered all our questions thoroughly.
Hi Megan, It’s great to hear you had such a positive experience with Rosie! Thank you for taking the time to share your feedback, we really appreciate it. Kind regards
5/5
GoogleA special thank you to Rosie today. I had a parcel delivered incorrectly to a property they have recently sold that was empty. My Dad stopped by the Personal Agent and Rosie very kindly offered to walk up with the keys and retrieve it for us. We are so very grateful for her kindness. It made a stressful situation easier. Thanks again.
Hi Chloe, Thank you so much for your kind words! We’re delighted Rosie was able to help and make a stressful situation a little easier for you. We’ll be sure to pass on your lovely feedback to her! Kind regards
5/5
Google5 star for Rosie.
Thank you for your 5 star review Terry
5/5
GoogleRating only, no written review.
Thank you for your 5-star review Kelly, Kind regards
5/5
GoogleRosie was very helpful and answered all my questions
Thank you for sharing Laura and for your 5-star review. Kind regards
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
