5/5
GoogleGreat experience, highly recommended.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google4/5
GoogleRecently sold and purchased through the Personal Agent. Paul was helpful.
5/5
GoogleI had a view with Anna. She is very helpful, friendly and professional. Excellent
5/5
GoogleWe would like to thank Frank for his continued support, tenacity and professionalism throughout the transaction in order to achieve a swift and successful conclusion. Well done Frank!
5/5
GoogleI had a few viewings with Myles, he’s a great agent who took the time to understand my needs and show me a great calibre of properties. I really appreciate his responsiveness and flexibility on viewing times. He’s very knowledgeable about the area which was super helpful as I’m new to Stoneleigh. I will definitely work with him again and highly recommend anyone looking in the Stoneleigh area get in touch.
5/5
GooglePaul Davis helped us complete the purchase our property in just under 3 months from the date of offer. Throughout the process he kept us updated on the progress, get prompt answers from the sellers and also helped negotiate a reduction in the price based on the survey results. We are quite pleased with the outcome and would be happy to recommend Paul and his team for both sellers and buyers
5/5
GoogleI have been using PA for close to 10 years on rental, sale & purchase of properties. I have always been very impressed with their work ethic and attention to detail. During my recent sale, Sam has been in close contact and kept me up to date with everything that's going on and done it in a polite and cheery manner. Would not hesitate to use again and would highly recommend.
5/5
GoogleFirst time I have viewed with this company and I was very impressed! I am registered with many agents but found Samantha to be especially pleasant, efficient and helpful.
5/5
GoogleAnna thank you for showing us around today you were so nice and explained a lot of ideas of how we could change things to suit our needs. Unfortunately, it was not for us. Anna however you are brilliant at what you do. Thank you Kind Regards,
5/5
GoogleAnna thank you for showing us around today you were so nice and explained a lot of ideas of how we could change things to suit our needs. Unfortunately, it was not for us. Anna however you are brilliant at what you do. Thank you Kind Regards,
5/5
GoogleGreat service, fast replies, efficient team. Every call returned and very efficient at chasing up where necessary. Many thanks to Dan, Ben, John and Frank. Highly recommend Personal Agent.
5/5
GoogleRosie was brilliant. Knew so much about the property and was generally super friendly and helpful. We really enjoyed the viewing and this was elevated by how knowledgeable and welcoming Rosie was. Thank you.
5/5
GoogleRay gave us a tour around a property as prospective first time buyers. He was very kind, helpful and was sure that all of our questions were answered. I look forward to continuing my property search with The Personal Agent, Epsom.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleViewed a property arranged by Adam. Punctual, well prepared and provided quick response to all follow up questions we have. Thanks.
5/5
GoogleWe have had a great experience with John and his team.we found him professional and dedicated to help us.He was available to answer any questions throughout the process.
5/5
GoogleI dealt with Rosie and the whole process was smooth from start to finish. Very organised, great communication and also, very friendly. 100% recommend.
5/5
GoogleWe interacted with Adam and Chris on arranging a viewing of a house at a convenient time, making an offer and then having that offer accepted and having guidance on the next steps after that. Both Adam and Chris were extremely helpful, very clear on communication, and timely, not leaving us in the unknown at any moment of time. I particularly appreciated Adam’s call before end of a working day to give me an update on where we were. Thank you guys, you are stars!
5/5
GoogleMet with Rosie today for a viewing at a lovely period apartment in Epsom. Went great, she was very professional and informative with a wealth of knowledge about the property, development and local areas. I would definitely recommend her services and the agent she works with! Thanks again 😊 …
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
