5/5
GoogleWe had a really excellent viewing with Ray - personable and friendly and knew a lot about the property and area.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleFor the 11 Badgers Lodge view today at 14.30, the young lady Rosie was very kind , professional and she provided valuable feedback. Excellent. Evangelia Fragouli
5/5
GoogleRosie has been very informative & very effective when it comes to presenting a property. There was 3 occasions where I was very much guided professionally. All the best for you! Would strongly recommend Rosie 👍
5/5
GoogleI was very pleased with the Personal Agent from the initial valuation through to the purchase. The marketing was excellent and communication excellent and friendly. Sarah kept me informed throughout and really tried to push things through. I definitely recommend them.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful and professional
5/5
GoogleGreat viewing with agent today.
5/5
GoogleSamantha is a fantastic estate agent
5/5
GoogleSarah West can provide concrete information to address my questions
5/5
GoogleSamantha was incredibly helpful, friendly and knowledgeable about the property and the surroundings
5/5
GoogleGreat experience, Samantha was very kind in accommodating us at last minute and was kind enough to answer all queries we had.
5/5
GoogleA wonderfully straightforward estate agent. Accurately informative with no attempt to oversell the property. Could not have asked for more.
5/5
GoogleSamantha was most helpful and came back to us swiftly with any queries we had, very attentive! Just what we needed, thank you Samatha!
5/5
GoogleFantastic service - Sarah did a great job in showing me around several properties. Super professional. Thank you.
5/5
GoogleGreat service from Sarah. Very honest about the property, as well as knowledgable about the local property market. Def recommend this company.
5/5
GoogleWe had our viewing with Sarah West today and she was very warm, patient and professional, answering any questions we had about the property.
5/5
GoogleSecond time using The personal Agent . Absolutely brilliant . Very professional well organised. Great communication kept well informed. Sold 2 properties for us Our agent conducting viewings was sarah she was excellent very knowledgeable , helpful and professional. Highly recommended.
5/5
GoogleAgent was there waiting for us when we got there. Really nice lady. Showed us around and answered all our questions. Great viewing. Promote that lady!!!
5/5
GoogleRare to find an estate agent who is genuine and honest. Sarah was knowledgeable and did a fantastic job of showing us around
5/5
GoogleCouldn’t recommend enough! The whole selling process was smooth, house was sold quickly and Samantha has helped us all the way by keeping us informed and loading between solicitors.
5/5
GoogleWell presented house and fairly described in the brochure .Sarah from the agency was very personable and helpful and I hope to be able to move forward with this property assuming that my family's requirements can be met and we achieve the sale of our property in good time.
5/5
GoogleSamantha is extremely kind, prompt, professional and genuinely just a great sales agent! We felt like she genuinely had everyone’s best interest at heart. Thank you
5/5
GoogleSarah West of the Banstead branch was very helpful in quickly arranging a viewing of a house. At that viewing, she was friendly and professional, answering all of my queries. I also didn’t feel rushed as enough time was allowed to view the house properly, something that a lot of other agents don’t do.
5/5
GoogleSarah West was very professional when i viewed a house in Banstead recently. Very informative, accommodating and the arrangements and follow ups with her have been excellent. I cannot recommend her services highly enough. Great work.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
