5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you for your 5-star review Justin.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)104 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 2,846 reviews on Google only. Show every review
Google5/5
GoogleAbsolutely magnificent, if the star rating went to 10 I’d give an 11. Highly, highly recommend. Really friendly, VERY proactive, I can’t rate enough. Thank you for keeping me sane and helping to push through the sale of my new house. Forever grateful for your help! Sarah Goddard was simply outstanding, and Ray and Daniel acted as the BEST duo. All in all an unbelievable experience with this team and I wouldn’t hesitate to recommend
Agent replied · 14 October 2026
Hi Lou, Thank you so much for your kind review. Sarah, Ray and Dan are so pleased they got you into your dream home. Welcome to Epsom. Kind regards
5/5
GoogleSarah Goddard has been very helpful throughout my sale and has done a great job keeping both sides updated on all communications. Thank you!
Agent replied · 14 October 2026
Dear Paula, Thank you for your kind words and trusting The Personal Agent with your sale. Sarah is over the moon to have gotten this over the line for you. Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 14 October 2026
Thank you for your 5-star review David
5/5
GoogleThe team at the Personal Agent have provided an excellent service in marketing our property and finding the right buyer in very challenging market conditions!
Agent replied · 14 October 2026
Hi Ian, Thank you for your lovely feedback. We’re so pleased to hear you had a great experience with Rosie and appreciated her professional and approachable manner throughout the viewing. Thank you again for the 5-star review, it’s greatly appreciated!
5/5
GoogleRosie was a great agent - she was knowledgeable about the property and answered all our questions thoroughly.
Agent replied · 14 October 2026
Hi Megan, It’s great to hear you had such a positive experience with Rosie! Thank you for taking the time to share your feedback, we really appreciate it. Kind regards
5/5
GoogleA special thank you to Rosie today. I had a parcel delivered incorrectly to a property they have recently sold that was empty. My Dad stopped by the Personal Agent and Rosie very kindly offered to walk up with the keys and retrieve it for us. We are so very grateful for her kindness. It made a stressful situation easier. Thanks again.
Agent replied · 14 October 2026
Hi Chloe, Thank you so much for your kind words! We’re delighted Rosie was able to help and make a stressful situation a little easier for you. We’ll be sure to pass on your lovely feedback to her! Kind regards
5/5
Google5 star for Rosie.
Agent replied · 14 October 2026
Thank you for your 5 star review Terry
5/5
GoogleThe viewing went really well and the young lady new lots of information and was able to answer all our questions
Agent replied · 14 October 2026
Hi Lorraine, Thank you for your lovely feedback! We’re so pleased to hear the viewing went well and that all your questions were answered. Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 14 October 2026
Thank you for your 5-star review Kelly, Kind regards
5/5
GoogleRosie was very helpful and answered all my questions
Agent replied · 14 October 2026
Thank you for sharing Laura and for your 5-star review. Kind regards
5/5
GoogleAlice, Beautiful girl. Helped us enormously. On our search. We loved the house. Our problem we haven't sold yet.
Agent replied · 14 October 2026
Hi Almudena, Thank you for your lovely feedback! We’re so pleased Alice was able to help with your search and that you loved the house. We hope everything falls into place with your sale soon! Kind regards
5/5
GoogleReally good experience with this estate agents, Brandon was particularly helpful, proactive and friendly. Would definitely reccomend.
Agent replied · 14 October 2026
Hi Bianca, Thank you for sharing your experience, and we really appreciate your 5-star review. Kind regards
5/5
GoogleBrandon was also incredibly insightful and helpful in helping us find the right property for us, throughout he has been super quick and efficient and very open to us calling whenever if we had any further questions.
Agent replied · 14 October 2026
Hi Harrison, Thank you so much for your lovely feedback! We’re delighted to hear Rosie made your viewings such a positive and enjoyable experience. We’ll be sure to pass your kind words on to her! Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 14 October 2026
Thank you for your 5-star review Garygalia, Kind regards
5/5
GoogleI would like to highlight the amazing job done by Alice Irving. She was very prepared to answer all the questions we had and we were happy to do the viewing with her.
Agent replied · 14 October 2026
Hi Fernando, Thank you for your wonderful feedback! We’re so pleased to hear that Alice was helpful and able to answer all your questions. We’ll be sure to pass on your kind words. Kind regards
5/5
GoogleHad a really good viewing with Rosie. Knowledgable of the house and the area, friendly and professional.
Agent replied · 14 October 2026
Thank you for sharing Freddie, and for taking the time to post a 5-star review.
5/5
GoogleGreat viewing today with Rosie from Personal Agent Epsom ... Always a friendly, helpful, reliable service...Thank you
Agent replied · 14 October 2026
Hi Sandra, Thank you for your kind words! We’re delighted to hear you had another great viewing with Rosie. We really appreciate your continued support and lovely feedback. Kind regards
5/5
GoogleDaniel and Ray supported us through our recent house purchase. Really helpful and supportive throughout and thoroughly happy now that we are moved in!
Agent replied · 14 October 2026
Hi Alison, Thank you for sharing and for your 5-star review. Congratulations from all of us on your new home. kind regards
5/5
GoogleThank you for taking the time to show us the apartment. We especially appreciated your professionalism, availability, and the attention you gave to our questions throughout the viewing.
Agent replied · 14 October 2026
Hi Guillermo, Thank you for your lovely feedback! We’re so pleased you had a positive viewing experience and felt well looked after. We really appreciate you taking the time to share your comments. Kind regards
5/5
GoogleAlice was very friendly and introduced us a nice property.
Agent replied · 14 October 2026
Hi Ying Tu, Thank you for your feedback! It’s great to hear that Alice was friendly and helped you find a property you liked. We really appreciate you taking the time to leave us a review. Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 14 October 2026
Thank you for your 5-star review Stacy.
5/5
GoogleRating only, no written review.
Agent replied · 14 October 2026
We appreciate you taking the time to post your 5-star review Nikunj. Kind regards
5/5
GoogleRosie was very friendly, calm and professional. The viewing was smooth and relaxed, and she made the whole experience very enjoyable. I also really liked the house Thank you, Rosie!
Agent replied · 14 October 2026
Hi Angelo, Thank you for your lovely review! We’re so pleased you enjoyed the viewing with Rosie and felt relaxed throughout. We’ll be sure to pass on your kind words. Kind regards
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
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