Trusted Agent profile · Surrey
Verified
★★★★★
3,898 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
5/5
GoogleHaving just secured a buyer for our house after just 8 days on the market, Sammy has been brilliant throughout. Professional and courteous, communication has been excellent and feedback prompt. Would highly recommend the Personal Agent and Sammy. Now let's hope she can help us find somewhere to buy!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRosie is very professional and informative.
5/5
GoogleThis was a great viewing experience, thanks Rosie
5/5
GoogleVery kind gentleman. Helped with all basic details of the house.
5/5
GoogleAs a fellow agent I dealt with Richard Humphrey from The Personal Agent Epsom and found him extremely professional and helpful. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleRosie was super informative and helpful showing us around the property today, a pleasure to deal with.
5/5
GoogleRosie was very knowledgeable about the property and answered all of our questions. She gave us space to view property without feeling rushed.
5/5
GoogleSarah handled the sales progression of our property and she was fab! Handled everything so professionally and efficiently. So pleased with the service she provided. Thank you! :) x
5/5
GoogleI not normally the type of person to name and shame people but on this occasion I have too Sam!!!!. Is an amazing asset not only as member of the company also as a person. Performing his job professionally and with full knowledge and confidence. And always always was there to help me. From start to finish THANK YOU so much to Sam I have completed my life time goal.
5/5
GoogleRosie was great, really knowledgable about the areas and the properties we went to see. All the viewings went smoothly. We loved one of the properties and she was able to work out a time for our second viewing straight away. My Partner and I would completely recommend the Personal Agent.
5/5
GoogleRosie was great, really knowledgable about the areas and the properties we went to see. All the viewings went smoothly. We loved one of the properties and she was able to work out a time for our second viewing straight away. My Partner and I would completely recommend the Personal Agent.
5/5
GoogleI viewed a number of properties in stoneleigh and the surrounding areas. The team were very helpful and responsive to my queries. I dealt with Myles and he was incredibly knowledgeable. I will be using the stoneleigh office when I decide to move again.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
