5/5
GoogleRating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleVery good viewing. Rosie was punctual, efficient, helpful and friendly.
5/5
GoogleRosie was super informative and helpful showing us around the property today, a pleasure to deal with.
5/5
GoogleRosie handled my viewing appointment smoothly and efficiently. I appreciated that she allowed me to view the property at my own pace while highlighting key features and responding to my questions helpfully.
5/5
GoogleRosie was very knowledgeable about the property and answered all of our questions. She gave us space to view property without feeling rushed.
5/5
GoogleSarah handled the sales progression of our property and she was fab! Handled everything so professionally and efficiently. So pleased with the service she provided. Thank you! :) x
5/5
GoogleI not normally the type of person to name and shame people but on this occasion I have too Sam!!!!. Is an amazing asset not only as member of the company also as a person. Performing his job professionally and with full knowledge and confidence. And always always was there to help me. From start to finish THANK YOU so much to Sam I have completed my life time goal.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery good service 5*
5/5
GoogleProfessional and friendly. Would recommend
5/5
GoogleVery good first experience with the Personal Agent. Cery professional and helpful.
5/5
GoogleSarah the agent was great Highly recommended Very informative Nice dealing with
5/5
GoogleAlways helpful staff and special mention to Simon. Who went out of his way to help us .
5/5
GoogleSarah was very helpful and informative showing us a property in Banstead. Highly recommended 👍 …
5/5
GoogleSammy is very nice, explained very carefully, and answered all our questions patiently. Thank you very much.
5/5
GoogleSammy is very professional, she showed us the property well in order, responded and answered our questions in a polite way
5/5
GoogleGreat support from Samantha! I’m thankful for the constant follow up, attention to detail and patience with my endless questions.
5/5
GoogleThank you Sarah and Sammy for showing us around the property. Both were promptly on time, knowledge and have been great to deal with.
1/5
GoogleAfter previously leaving a 5* review at the beginning of the process of buying a property through The Personal Agent (after being asked by Samantha to do so), I'm amending my review accordingly. The initial viewing was pleasant and Samantha seemed friendly and willing to help, which we were grateful for. However, once liaising directly with the vendors after our second viewing, it came to light that the agents had outrightly lied to both parties, subsequently causing unnecessary pressure and panic. The branch manager, George, and Samantha were constantly (and quite rudely and abruptly) chasing both parties and our solicitors multiple times a day, pushing for unrealistic timeframes that no one had agreed to. Once called out on the relentless chasing, Samantha's response was unprofessional and ultimately stated that it was her job to chase and that our message would not deter her from continuing to chase persistently until completion. Having a number of experiences with estate agents throughout our property search, and speaking with numerous people who have had similar experiences, it seems that most branches of The Personal Agent are only interested in earning their commission, and don't truly care about their clients, which is evident in how both parties are treated. If considering selling or buying a property through any of The Personal Agent branches, I would strongly recommend not to.
Agent replied · 21 June 2024
Dear Miss Millard, Thank you for your review, and I am sorry that your experience has not been one that we strive for. I can assure we we would never put undue pressure on anyone to move, and we are acting on our vendors instructions. What the vendor said to you is vastly different to what he was saying to us, hence the roll of the Estate agent, the mediator. He was very insistent that he wanted a quick exchange of contracts, and he wanted us to chase the sale through, including talking with the solicitors. Pressure was also being exerted from the top of the chain as as the new build developer was insistent on a 28-day exchange. Once again, we are deeply sorry you feel this way, but we did not lie and only ever carried out our vendors instructions. Our interactions with you have only ever been genuine, and we are happy you have now completed and moved into your new home.
5/5
GoogleI had an appointment scheduled with The Personal Agent Banstead Branch. It was great having Sammy to help me with the viewing. She was quite patient and accommodative with my constant rescheduling requests and had a very pleasant demeanour.
5/5
GoogleContacted The Personal Agent this morning for a New Malden property but was redirected through to a different office instead. Despite it not being his catchment, Simon was incredibly helpful and very kindly set me up on their system and then he liaised with the correct office to get me a viewing (again, out of his own area). Very helpful and lovely experience, thank you Simon!
5/5
GoogleI finally exchanged Contracts yesterday and am overjoyed as was a stressful transaction with vendors having chain involved with myself chain free and a first time buyer. Samantha voller went beyond the lime with keeping me updated and calming my nerves she was absolutely fantastic and I cannot recommend her enough. Anybody considering purchasing a property the personal agent is a very excellent agent especially Samantha going above all set standards delivering first class service. Nazad
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
