5/5
Googlegreat viewing
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleViewing was on time and well informed. Many thanks
5/5
GoogleRosie is extremely friendly and knowledgeable about the property.
5/5
GoogleVery good viewing. Rosie was punctual, efficient, helpful and friendly.
5/5
GoogleGreat viewing with Rosie this morning. Prompt and very helpful!
5/5
GoogleVery positive experience. Thanks @Ray Steward for promptly answering calls and emails, keeping us informed.
5/5
GoogleGood agents, have used them before on a flat we ended up buying, looking to buy another, so went back to them Dino & Jenny Fancellu
5/5
GoogleMr. Chris Shaw was very helpful and patient with prompt responses. Would recommend The Personal Agent for new buyers.
5/5
GoogleRay was absolutely brilliant in helping us get the property we wanted. Great communication and very helpful!
5/5
GoogleAlways been very impressed with the Personal Agent. Recent dealings with Ray have reaffirmed this - professional, friendly, and genuine; he’s been a pleasure to deal with.
5/5
GoogleHad a viewing with Rosie and it was a great experience. She was welcoming on arrival and was able to answer all our questions about the property.
5/5
GoogleI'm very happy to recommend the team at The Personal Agent Epsom. Especially Sarah and Ray who managed to secure the exchange despite multiple challenges encountered during the sales process
5/5
GoogleHaving viewed a couple of properties with Rosie at the Personal Agent, I have found her to be so lovely and welcoming, she gives you space and time to view and is very informed if you have any questions.
5/5
GoogleVery personalized attention to our needs and solution oriented mindset to help us find property of our choice in Epsom. Thank you Mr. Ray Steward, you're amazing with your client handling skills.
1/5
GoogleOne of the worst viewing experiences ever for a property was with your Epsom branch agent “R” She couldn’t treat us any worse starting from trying to change the appointment’s time after being confirmed by email and sms (unprofessional), then standing outside the property door declaring that I had only got 2 minutes (when I was still in my car upon arrival when I actually had at least 8 min time slot), then refusing to allow me to the garden and literally pushing me out of the property after 2 min (when my time slot still had 5 more minutes) When I complained I was ignored. I am not sure if this property is truly for sale or is what happened just being unprofessional. But both ways, I don’t think dealing with this agent is worth my wasted time
Agent replied · 19 June 2024
Dear Mr Soliman, Please accept my apologies for any distress caused. Saturdays are extremely busy for appointments and in order to fulfil the many requests, we operate a very strict diary system. I can see that your viewing was booked for 11:35 and we tried to move it to 11:30 to give a little more time. We appreciate you were running late and said you would be there by 11:40 but we believe you did not arrive until 11:47am, meaning we had very little time to show you the property. Rosie is one of our most liked employees and often receives numerous 5 star reviews every week. I am sorry you feel you had a bad experience in this instance but wish you well in your search for a suitable property. Naturally, any complaint is a concern to us and rest assured we will be reviewing our diary management going forward, to ensure any similar issues are not repeated.
5/5
GoogleWe’ve had the most fantastic experience with Personal Agent after listing our property with them. Richard and Ray gave us their time, support and advice throughout the process and we really felt like we were the priority. We would definitely work with them again and would recommend anyone else to do the same!
5/5
GoogleWe recently exchanged on our first house through The Personal Agent. I could not recommend them more, they were fantastic from the moment we saw the first property to eventually exchanging on our perfect home. Our main contact was Chris Shaw who made the whole experience run smoothly being both personal and very knowledgeable about the houses and surrounding areas. The Personal Agent stood out heads and shoulders compared to other estate agents we viewed properties with. The best endorsement we can give is that we will definitely be using them again in the future.
5/5
GoogleAs a fellow agent I dealt with Richard Humphrey from The Personal Agent Epsom and found him extremely professional and helpful. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
