5/5
GoogleRating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleRosy was quite in showing the property around and answering all queries!
5/5
GoogleThanks Rosie, very useful to do a visit with you today!
5/5
GoogleRosie was very quick in her response and also informative.
5/5
GoogleRosie was very informative and professional throughout our viewing
5/5
GoogleFriendly and enthusiastic Pple working for ! Sam been fantastic dealing with.
5/5
GoogleI recently had a property viewing with The Personal Agent at Epsom and it was a good experience. Rosie provided detailed information about the property and patiently answered all my questions
5/5
GoogleThe personal agent, Ms Rosie Fraser who is very professional, friendly and polite when I viewing the house. She prepared related house information leaflet that I have no many questions about the house and I enjoyed the viewing today.
2/5
GoogleWe purchased a property through them and in the beginning they were very keen to help, so they can obviously secure the purchase. During the negotiations, their communication was terrible and they did not seem very willing to assist in certain matters. Now that the sale has completed we have discovered problems in the property that were not disclosed to us and have resulted in large delays in the moving process. Just overall unpleasant and unacceptable experience.
5/5
GoogleHad a viewing with Ray today. Very professional and clearly passionate about his job. He answered all questions in detail. It was a positive viewing and I would highly recommend him to people in the future.
5/5
GoogleGreat agency from start to finish, they kept updated from time to time. The agent Sam was professional and patient every time, so thank you for his help. Happy with our purchase and can't wait to move in.
5/5
GoogleMagnificent team and service so glad I went with them. To all the team from Andrew who assured us we had picks the right agent for our property, to Sam and Anna and the team for the viewing and securing our buyer and to Frank for closing the sale and getting us to exchange (he was phenomenal). Would highly highly recommend the Stoneleigh branch
1/5
GoogleVery bad agency, they will take your deposit if the landlord decides to not proceed with you. Do not use this agency
Agent replied · 26 August 2024
Hi Andrew, I’m sorry to hear you feel this way. I have looked through our sales system and cannot see your details. As I can see your comment is in regards to a Landlord that this is related to our Lettings company, and not for our Stoneleigh Sales branch. I have contacted the Lettings team and I understand they have spoken with you. Their version of events is very different to yours, so I hope you can resolve this. Kind regards
5/5
GoogleWe had a viewing with Anna she was so knowledgeable and really made us feel comfortable as first time buyers.
5/5
GoogleMyles in Pesonal Agent is really kindly and I love his quick reponse. I definitely recommend Myles and Personal Agent. You guys make me my dream buying a house. Thank you very much.
5/5
GoogleAnna was excellent throughout the entire process. She kept us informed, responded swiftly to our emails, and returned all of our calls. Nothing was too much hassle. She is also professional and delightful.
3/5
GoogleSam was great as liaison. He was handling my purchase and kept me well informed, assisted with enquiries and also assisted when helping to manage other parties who, at the time, were being difficult. I would have scored higher however on a broader note operations at the Personal Agency would benefit from improvement. PA were handling several other links in the chain. However often one agent didn't know what the other had said / agreed, answers weren't forthcoming and frequently they weren't communicating with my agent which meant I had phone up to keep information flowing.
5/5
GoogleRating only, no written review.
5/5
GoogleGlad to meet Sarah for the viewing. She is very professional, patient and friendly.
Agent replied · 25 August 2024
Thank you Tilly.
5/5
GoogleWe was shown around a property by a lovely lady named Sarah, she was very professional & informative. Thank you Sarah
5/5
GoogleDear Sarah, I wanted to extend my sincerest gratitude for your exceptional assistance during the recent house negotiations and purchase . Your knowledge, professionalism, and genuine willingness to help made the entire process smooth and enjoyable. Your insights and guidance were invaluable, and I truly appreciated the effort you put into ensuring all my queries were addressed. Your dedication to your work is commendable, and it's clear that you are incredibly passionate about helping your clients find their ideal homes. Thank you once again for your outstanding support throughout this journey. You've set a remarkable standard for what it means to be an excellent house sales agent. Warm regards, Ayo
5/5
GoogleI recently had to sell a house as part of my late Mother’s estate. Simon at the personal agent was fantastic throughout the whole process. Given I’m based in Yorkshire and the house was in Surrey, Simon was instrumental in supporting the sale. Nothing was too much. I would thoroughly recommend the agency. Very honest, helpful advice and incredibly supportive. It made the whole sale much more bearable it what has been quite a trying period.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
