5/5
GoogleRating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleMet at arranged appointment time, thanks Rosie you were most helpful
5/5
GoogleWhile the property was not what we were looking for the agent was helpful and knowledgeable about the house and the area.
5/5
GoogleA very pleasant and professional viewing, Sarah West was most informative and knowledgeable, many thanks Sarah.
5/5
GoogleSarah was excellent from start to finish. Very informative with a pleasant manner.
5/5
GoogleSarah was lovely - very helpful and friendly and able to quickly respond to our questions.
5/5
GoogleA very good experience had with Simon Tongue and also in the past Sarah West, Sales Negotiators from the Banstead office. Simon really took the time to understand the type of property that I wanted and was very professional throughout the buying process. Thank you, Simon!
5/5
GoogleSarah West recently showed us a property for sale. She was extremely professional and gave us a detailed viewing, that really helped us.
5/5
GoogleWe had a lovely experience with Sarah West. She was very helpful and was able to fit us in even on a Friday evening for a viewing. We would definitely recommend.
5/5
GoogleSarah was so knowledgeable about the area, the property and was a joy to chat to during our viewing! You can see her years of experience so makes you feel you’re in good hands.
5/5
GoogleGreat viewing with Sarah from The Personal agent. She really took her time to understand what we were looking for in a property. Highly recommended.
5/5
GoogleFor me moving house was a nerve racking, prolonged and trying experience, but throughout it all my personal Personal Agent, Simon Tongue, always had time for me and was there for me every step of the way, with advice and liaising right along the line patiently and persistently. I can't recommend him too highly. I was so lucky to get him!!
5/5
GoogleHad a great experience with The Personal Agent Banstead. Sarah was so kind to show me around and talk through the potential of the property. Although this was not the right house for me, Sarah was so professional that I will definitely be using this estate agent again. Fingers crossed for next time.
5/5
GoogleI am very impressed with the service that Sammy Voller has demonstrated in my house purchase. She has been easily contactable, efficient and informative. She has also shown compassion in a stressful time for me the buyer and the vendor and I have felt that she has both our interests at heart. I would highly recommend Sammy.
5/5
GoogleSammy Voller from The Personal Agent has been excellent in handling a purchase matter I was dealing with her. She was very proactive and on top of all the things required from her which helped in progressing matters smoothly. She responded to any queries and/or requests promptly which was very helpful. Her colleague, George Evans, supported in this matter very well. Really appreciate their efforts!
5/5
GoogleHave a good experience on property view.
5/5
GoogleWhile the property was not what we were looking for the agent was helpful and knowledgeable about the house and the area.
5/5
GoogleRay was excellent in helping and facilitating the progress of sales from start to completion. Thanks!
5/5
GoogleMorgan was extremely professional and helpful throughout the buying process. Throughout our viewings with Morgan both me and my wife noted how well informed he was on each property, giving us additional information and ideas that other agents hadn't. We would thoroughly recommend Morgan to anyone looking to buy or sell their property through The Personal Agent
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
