5/5
GoogleRating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleMorgan was great help from the start of our house buying process right until the exchange. He was very helpful, friendly and went above and beyond to help make my buying experience easier. I would not hesitate to recommend Morgan at the personal agent.
5/5
GoogleI recently sold both my flat and house through The Personal Agent, and I couldn't be happier with the service I received. They took all the stress away during what was a very difficult time for me. From start to finish, the team was incredibly supportive, hard working and always super friendly, going above and beyond to ensure everything went smoothly. Sarah handled the sales progression of my flat and was consistently lovely to speak to and really friendly. Sammy was also really kind, proactive, very helpful and a pleasure to communicate with. George was brilliant at chasing my solicitors on my behalf, ensuring that I was always kept in the loop every step of the way. I highly recommend The Personal Agent to anyone looking for a professional, friendly, and personal service. Five stars! Thank you so much!
5/5
GoogleWe had a great experience with The Personal Agent Stoneleigh branch. Listing our property and arranging the photography was simple and efficient, and we were very fortunate to secure a buyer within the first week of marketing. Myles was helpful and efficient in keeping things moving along as the sale progressed, and in dealing with a couple of complications that arose as we neared exchange, all leading to a successful completion and stress-free moving experience (or at least as stress-free as it's possible for moving to be!). Recommended.
5/5
GoogleRating only, no written review.
5/5
GoogleVisited a property today with my partner which was lovely and with the help of Sarah who was incredible. Would definitely recommend Sarah she was amazing! Thank you x
5/5
GoogleSarah was punctual, knowledgeable, and friendly. She provided detailed information about the property, answered all our questions, and highlighted key features. The viewing was well-organised, allowing us to thoroughly inspect the home. Overall, a professional and pleasant experience that made us feel confident in the property.
5/5
GoogleSammy is an absolute gem! As a first-time homebuyer, we had no idea what we were doing, but Sammy’s dedication and expertise made the process feel smooth. She went above and beyond to ensure we found the perfect home for our family. For new homebuyers, I can fully recommend Sammy. Her professionalism, personalized service, and genuine care set her apart. Thank you again, Sammy!
5/5
GoogleMe and my partner just done our second view of the property that we are in process to purchase. We couldn’t have asked for any more of Sarah W, she has been professional, patient with us, knowledgable when answering our questions and most importantly honest, rather than just trying to sell for the sake of a sale. Also Sarah helping us with the whole process and keep both sides of solicitors up to date with all documents. Really lovely lady and couldn’t rate her more highly. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleRating only, no written review.
5/5
GoogleThank you Rosie for all your help with the house viewing!
5/5
GoogleRosie was on time, professional and friendly whilst showing us around the property. She answered our questions and didn't pressure us into making on the spot decisions.
5/5
GoogleSammy was wonderful in helping me purchase my first home, she was so supportive and helpful
5/5
GoogleRating only, no written review.
5/5
GoogleGreat helping and chasing where needed. Kept us up to date with the whole process
5/5
GooglePaul Davis was super friendly and helpful. He kept us informed throughout.
5/5
GoogleWas shown around a property by Anna Marchesi. Found her very punctual, approachable and professional. Look forward to meeting her again soon
5/5
GoogleReally impressed with Anna’s communication, has made the process of viewing a house and submitting an offer so easy compared to previous experiences at other estate agents.
5/5
GoogleBoth Anna and Sam have been very helpful in finding suitable properties to view and proactively contacting us. Both very friendly, and happy to work with them to hopefully find a house!
5/5
GoogleAnna and Sam are truly amazing agents and trustworthy, especially Anna who always cheerful with lots of energy! PA got the most fantastic houses in the region, despite we are unlucky new buyer in the UK. Really hope to find the dream home with PA soon!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
