5/5
GoogleAnna was very professional and friendly and knowledgeable. Would definitely recommend.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleAnna was truly amazing, she took the trouble to show us every bit of the property. She was also very kind.
5/5
GoogleHad a viewing with them. Very professional and Sarah was lovely and friendly.
5/5
GoogleA big thank you to Sammy for the viewing yesterday, very friendly, accommodating and knowledgeable.
5/5
GoogleIt was great meeting Sammy today, easy to talk to, she also provided good insight of the current market condition, good experience overall.
5/5
GoogleThank you very much Sarah for all your kind and professional help and support. It would not be the same without you. All the best. X
5/5
GoogleRay was very friendly, professional and informative. He knew all the important information and was able to convey that in a clear and concise manner.
5/5
GoogleRosie was very kind and professional, when she showed me round the property yesterday.
5/5
GoogleWe have contacted the Personal Agent a couple of times in Surrey (different offices). Overall, they are very responsive, professional and friendly. We had a good experience with their services.
5/5
GoogleWe would highly recommend the Personal Agent for selling - Gareth, Ray and the team were excellent throughout and secured us several offers within a matter of days. They made the whole process easy and diligently chased solicitors for us to push the sale through.
5/5
GoogleFrom first valuing our property and throughout the sale process we have been really pleased with The Personal Agent. They were efficient to get our house on the market and arranging viewings, and have been available throughout the sales process to ensure everything was moving along the chain. Thanks to Ray, Gareth and everyone else who has helped along the way.
5/5
GoogleMyles was extremely knowledgeable and professional when discussing our moving plans and we wouldn’t hesitate to recommend him.
5/5
Google“I had a viewing with Anna and she was very helpful although we still continue our search I really trust her opinion and knowledge with the local area and properties she knows are requirements
5/5
GoogleThe best agency in the area , they helped us find our dream home. Anna was really friendly and knew a lot about the area.
5/5
GoogleI had a great exoerience with the stoneleigh branch. Looking for my first property couldnt have been easier with the help of Anna and Myles. They showed me around an amazing property and advised what they think would suit my needs best. A wonderful experience
5/5
GoogleMyles was really helpful and professional. He showed me a few houses and helped me understand the buying process which made the experience really enjoyable and not as stressful.
5/5
GoogleAnna, Paul, Sam and the team have been great! Their communication and flexibility has been much appreciated. I’d certainly recommend their services to anyone looking to buy or sell.
5/5
GoogleAnna has been an amazing help finding me my first place! Anna was very friendly, knowledgeable and always there to answer any questions I had. She’s really impressed me with her skills and knowledge on each property I was shown. Highly recommend!
5/5
GoogleAnna was very professional. We were running late for our viewing and she happily waited for us at the property. When showing us around she was very thorough with her descriptions of key features of the property, highlighting potential areas for future development. I preferred that she had a paperless system as I always find it distracting when being handed a brochure during a viewing. Overall Anna’s approach to the viewing was excellent and extremely informative.
5/5
GoogleSammy has been very helpful navigating an extremely difficult sale. She always keeps me informed and offers pragmatic advice
5/5
GoogleSarah was very good and understanding while the viewing and was answer the questions honestly. She was very practical while giving the answers about the houses which helped alot.
5/5
GoogleSammy effectively managed the communication and messaging between ourselves and our buyers and more importantly the solicitors. She went above and beyond and made me feel like no question was a silly one - she is a real asset to the company!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
