Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,898 reviews across 7 offices and 4 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,859

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

998

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,858 reviews on Google only. Show every review

5/5

Google

Me and my partner just done our second view of the property that we are in process to purchase. We couldn’t have asked for any more of Sarah W, she has been professional, patient with us, knowledgable when answering our questions and most importantly honest, rather than just trying to sell for the sake of a sale. Also Sarah helping us with the whole process and keep both sides of solicitors up to date with all documents. Really lovely lady and couldn’t rate her more highly. ⭐️⭐️⭐️⭐️⭐️

Bogdan · 25 August 2024 · The Personal Agent Banstead

5/5

Google

Sammy took great care in showing us around and provided a lot of information about the house and the locality, which we found very helpful. She is also prompt with responses, and was very proactive during the buying process.

Soumi · 24 August 2024 · The Personal Agent Banstead

5/5

Google

Sam was very helpful with my concerns during my viewing. He listened and was patient as I attempted to make my mind up on a second viewing of a particular property. Highly recommend.

Penny · 23 August 2024 · The Personal Agent Epsom (2 West Street)

5/5

Google

Excellent Estate agents from viewing my property to completion very professional & helpfull I had used a few agents in my journey with trying to purchase previous properties & being let down with selling my house I would recommend personal agents completely @ epsom

Susan · 22 August 2024 · The Personal Agent Epsom (2 West Street)

5/5

Google

Me and my partner have been searching for our first property and Anna at The personal Agent has been a massive help although we continue our search it shouldn’t be too long before we find our perfect home with the help of Anna

Jack · 22 August 2024 · The Personal Agent Stoneleigh

5/5

Google

The best around! Have used many agents in London and Surrey and the Personal agent are clear. Ask for Sam and Anna and you won’t be disappointed!

Krmanj · 22 August 2024 · The Personal Agent Stoneleigh

5/5

Google

We are in the process of selling our house via the personal agent and have been thrilled with them so far, Liam and Sam have been excellent and a pleasure to deal with.

Helen · 22 August 2024 · The Personal Agent Stoneleigh

5/5

Google

Had a viewing with Anna today. She was extremely knowledgeable about the area. Was a great viewing and felt very happy. Would 100% trust her!

Maisie · 22 August 2024 · The Personal Agent Stoneleigh

5/5

Google

The Person Agent at Banstead, Sarah West and Samantha Voller could not have been more helpful. So professional, efficient, kept me in the loop at all times and with that all important human touch. A pleasure to deal with you ladies. Thank you.

Janet · 22 August 2024 · The Personal Agent Banstead

5/5

Google

Chris was very helpful through the process of us buying in Epsom. He was always available to answer any queries we had and would always return phone calls. He was honest and communicative. I would recommend Personal Agent to anyone wishing to buy in Epsom.

Trish · 22 August 2024 · The Personal Agent Epsom (2 West Street)

5/5

Google

Chris was very helpful through the process of us buying in Epsom. He was always available to answer any queries we had and would always return phone calls. He was honest and communicative. I would recommend Personal Agent to anyone wishing to buy in Epsom.

Trish · 21 August 2024 · The Personal Agent Epsom (2 West Street)

5/5

Google

I found the Personal Agent Epsom to be very professional and guided me through the process of my purchase, the staff were all very smart and always extremely helpful. I would have no hesitation in recommending them to friends and family, Thank you very much

David · 21 August 2024 · The Personal Agent Epsom (2 West Street)

5/5

Google

Fantastic service from start to finish! Thanks to all the team but particularly Ray Steward who went above and beyond! I can't speak highly enough of his professionalism, knowledge and patience!! He made, what could have been a stressful experience, very manageable and reassuring. Thank you! :)

Maddy · 21 August 2024 · The Personal Agent Epsom (2 West Street)

5/5

Google

I had a viewing with The Personal Agent and Anna has been extremely helpful in trying to find my first property.

Ellasayers · 21 August 2024 · The Personal Agent Stoneleigh

5/5

Google

I have had an amazing experience with The Personal Agent especially Anna and Sam always made time for me although I didn’t move yet I definitely will be coming back to them soon

Jo · 21 August 2024 · The Personal Agent Stoneleigh

5/5

Google

I had a great experience with the lovely Anna- she was very confident, polite and knew exactly what she talking about. She has for sure made the right career choice. Thank you Anna x

Lily · 21 August 2024 · The Personal Agent Stoneleigh

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

Reviews may appear on more than one platform.

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