Trusted Agent profile · Surrey
Verified
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
5/5
GooglePaul is an excellent sales negotiator and gave me lots of advice before putting the house on the market and all the way through the process. From the beginning to end everything went very smoothly. He was extremely efficient and a pleasure to be in contact with. I would certainly recommend Personal Agent to others. Thank you. JuliaPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleHave been trying to pen down the most uncomfortable experience I’ve had with The personal agent- everything started on best note, everyone being so attentive towards what our requirements were and they managed to have us as their customer. What happened during the entire house buying process was very ill. There were issues about the property that the sellers knew and so did the agents but since the sellers had an onward chain, the agents started pressing on early completion saying the seller is heavily pregnant and so on. The house sale previously fell and the justification we were provided was due to buyers docs not right. There are so many issues with the property now and I’m left helpless. What I felt was my dream house has left me feel worried. Please donot trust these guys. Never did one of guys responded to the calls, multiple people answered and handled the communications. Paul, Ben, Anna all were looking through it and did not accommodate any of our requests. We were not even allowed a second visit to the property. I know we should have been careful and sceptical after this move of theirs, but we being first time buyers and liking the home as what is looked like, fell hard for it. They agreed to get place cleaned, but there is a lot of garbage left in the garden till date. My concern is not what’s happening to us but more of as of customer service they could just be honest and loyal to the buyers as well. It’s no joke listing properties of such huge amount if you are unable to be true to both parties.
Dear Mrs Gupta, Thank you for sharing your feedback. We always strive to provide the best service to all our clients, buyers, and sellers, so we are sorry that you feel this way. From what I understand there was a viewing arranged for a contactor to look over the property on your behalf and our vendor specifically requested that it was not to be accompanied by yourselves. Unfortunately, when you attended this visit, we received a call and email from a terribly upset vendor, which naturally we tried to communicate as best as possible with yourself. Additionally, you did try to renegotiate your offer which our vendors declined, all of which added to the already stressful process which can lead to both parties feeling strained and frustrated. The onward chain situation added complexities, but that is no excuse for any miscommunication. We take your comments very seriously and will be reviewing the way this transaction was managed, including the concerns you raised about the property and the condition upon completion. Your feedback will help us improve, and we would welcome the opportunity to discuss this further and try to resolve any outstanding issues. Please feel free to reach out to us directly so that we can work towards a solution.
5/5
GooglePaul was very efficient and made selling my Mum's house very easy. His advice on price was spot on and we sold the day after it was put on the market. We have now exchanged with no hitches at all due, I am sure, to Paul's advise on who were serious buyers. A fantastic experience. Thank you!
5/5
GoogleSamantha was helpful friendly and gave us all the information we requested
5/5
GoogleSarah is very professional and pleasant to work with. Highly recommended!
5/5
GoogleWonderful viewing. Sammy was so helpful, informed and timely. Much appreciated.
5/5
GoogleSammy has been very helpful throughout the process and she is very kind and always promptly responds to all enquiries over the phone and emails. I would highly recommend this branch.
5/5
GoogleGood communication with these agents when setting up a viewing. Great to have text and email reminders. Thank you Sarah.
5/5
GoogleLots of helpful info and background on the property as well as context on the vendor. Appointment was late running but fortunately this wasn't an issue for us. Friendly and warm guide.
5/5
GoogleThank you very much to Sammy an Eastate agent from Personal Agent Epsom for showing us around a Property in Tadworth yesterday 20th September 2024. She was very knowledgeable, kind and perfectly prepared for our show-around. We wish her the best of luck in the new starting career. Andrea and Max from London
5/5
GoogleSarah was extremely professional and allowed plenty of time for the viewing, I didn't feel rushed through the viewing as you normally do, I was given enough time to see each details of the property, it was a lovely feeling.
4/5
GooglePersonal Agent - property viewing. I met the estate agent's representative, Sarah West, at the property at the stated time. She was welcoming and attentive, giving me plenty of time to look at the property in detail, and seeking to answer all my questions about the property where possible. Very Helpful.
5/5
GoogleSammy Voller has been point of contact all the way through and she has been professional supportive friendly and I totally feel in good hands with her on my side. It hasn’t gone as smoothly as it could have but not down to her and she sorted things and made me feel very much in the loop
5/5
GoogleSarah West was very accommodating by booking us in for a viewing at short notice, which was very much appreciated. She had been very helpful and knowledgeable has offered valuable advise. Highly recommend
5/5
GoogleSimon Tongue has guided me through the selling of my property with regular updates. He has been so supportive and helpful throughout the whole process. It is good to have an estate agent you can trust.
5/5
GoogleSamantha was very kind and extremely helpful and supportive, she is pleasing and has a great attitude. We loved talking to her and letting her show around the property we saw. She is prompt and would share as much information as you would need. She has lined up more properties for us to see in the coming weeks.
5/5
GoogleViewing conducted by Sarah West was great - she was honest and answered all our questions. Would recommend.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you very much Sarah for all your kind and professional help and support. It would not be the same without you. All the best. X
5/5
GoogleExcellent Estate agents from viewing my property to completion very professional & helpfull I had used a few agents in my journey with trying to purchase previous properties & being let down with selling my house I would recommend personal agents completely @ epsom
5/5
GoogleI found the Personal Agent Epsom to be very professional and guided me through the process of my purchase, the staff were all very smart and always extremely helpful. I would have no hesitation in recommending them to friends and family, Thank you very much
5/5
GoogleSam was very helpful with my concerns during my viewing. He listened and was patient as I attempted to make my mind up on a second viewing of a particular property. Highly recommend.
5/5
GoogleFantastic service from start to finish! Thanks to all the team but particularly Ray Steward who went above and beyond! I can't speak highly enough of his professionalism, knowledge and patience!! He made, what could have been a stressful experience, very manageable and reassuring. Thank you! :)
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The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
