5/5
GoogleRating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRosie was fantastic and very knowledgeable.
5/5
GooglePersonal Agent is responsive and helpful. I would recommend it to friends.
5/5
GoogleRosie was very helpful and knowledgeable about the history of the property.
5/5
GoogleRosie was really helpful, well informed on the property and easy to talk to. Thank you!!
5/5
GoogleGood communications in the lead up to the viewing.Rosie was knowledgeable about tre property and the area
5/5
GoogleExcellent viewing, with all relevant details about the property shared. Flexible with short notice viewing.
5/5
GoogleRosie showed us round and we’re now working to close on the house! Very happy - Would use again
5/5
GoogleHad a lovely viewing with Ray, very helpful and knew lots about the property!
5/5
GoogleGreat viewings; Rosie was very helpful, friendly and informative. Thank you very much!
5/5
GoogleRosie at the Personal Agent in Epsom was very professional and took the time to explain everything she knew about the property as well as the next steps. A very personable and caring agent!!
5/5
GoogleRosie was punctual, informative and allowed me enough personal space to consider the property for myself.
5/5
GoogleWe used morgan at the personal agent at the epsom branch. Extremely helpful with an excellent attitude getting our Property purchase over the line after a long 9 months. Nothing but perfect would definitely recommend
5/5
GoogleMy husband and I visited Personal Agent to inquire about the process of buying a property. We were so impressed with Sam’s assistance and guidance that we decided to move forward with them. Thanks to Sam’s constant efforts and support, we were able to purchase our first home in the UK. Thank you! Sam Branch for all your help in making this happen. We are so glad we chose Personal Agent and would highly recommend them to everyone. Best wishes Charu Verma & Arun Vashist.
1/5
GoogleSadly received the opposite of personal with these guys, they just didn’t contact us. I’d recommend a small agent who hopefully will have more time for you. Had property on market with these guys for 6 weeks. Unless you call them I wouldn’t expect to speak with them.
Agent replied · 9 November 2024
Dear Mr Walsh, Naturally we were extremely disappointed to read your review and were equally disappointed at the lack of viewings. Please rest assured we did everything we possibly could to actively market and promote your property, and we did contact you on several occasions according to our records. I am sorry you felt our service fell below your expectations, and we wish you well with any future move.
5/5
GoogleSarah has managed the purchase of our property, she has provided a professional and excellent service throughout the whole process. Her helpful, friendly manor and excellent communication skills have been invaluable, I cant thank her enough and would definitely recommend to anyone looking to buy or sell in the Epsom area.
5/5
GoogleThe Personal Agent gave me an excellent service for selling my property in Epsom. Ray, especially, was extremely helpful and really put himself out to try and achieve a smooth process for both sides during the conveyancing period. They were always friendly, helpful and quick to respond to any queries and requests. I thoroughly recommend them.
5/5
GoogleSammy Voller has been helping me with looking for a property - she's very helpful and responsive and I've found her good to work with!
5/5
GoogleGreat customer service from Paul and Frank ,very accommodative and professional .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
