5/5
GoogleRosie was very friendly and professional. Answered any questions I had. Went above and beyond. Highly recommend.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleWe are happy with the viewing at the Downs Court Lodge. Rosie is professional. Thank you for the arrangement, the viewing is very smooth.
5/5
GoogleHad a few viewings with Sam and Rosie for flats in central Epsom. They were both very open and clear with us, exactly what you want from an estate agent. Let us get on with the viewing and was really relaxed.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GooglePersonal agent were professional and my viewing went through perfect . Anna was very helpful and quite patient in answering all our questions. Really pleased with the services
5/5
GoogleThe Personal Agent at Stoneleigh have an exceptional relationship in the area to have good quality houses in the area and location. After viewing at least two dozen houses or more, we found a nice property that we like to take it forward. Kudos to the team, especially Anna and Sam for their patience and support. Cheers.
5/5
GoogleRating only, no written review.
5/5
GoogleSarah was excellent and very professional in dealing with our property sale,also would like to mention the rest of the team who very courteous and helpful as well
5/5
GoogleI've been extremely impressed with this company. They have been honest, straightforward, understanding and have, so far, delivered what they pledged Sammy and Simon, in particular, have been really helpful and supportive.
5/5
GoogleRating only, no written review.
5/5
GoogleRosie was a fantastic estate agent, showing me around the flat with great knowledge and professionalism. She was friendly, attentive, and made the whole viewing process smooth and enjoyable!
5/5
GoogleRating only, no written review.
5/5
GoogleToday's viewing is excellent. The agent is good and the house is fabulous.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleSammy V provided great support with respect to viewing the property, a booklet and lots of information. She was open to arranging a follow up viewing and very accommodating time-wise. Thanks Again.
5/5
GoogleThe Personal agent advertised a house for sale on Monday evening. They responded to my enquiry through right move before 9am the following morning - we viewed the property the same day at 5.30pm and had our offer accepted the following day. It doesn’t get much smoother than that - sammy was amazing - understood our position and kept communication throughout the process. Thank you so much. Highly recommend and very grateful.
5/5
GoogleSimon is wonderful. He was amazing in guiding us through the sale of our house. He was so helpful to us, managed to resolve complicated and delicate situations to push through different stages of selling, and he always offered us very valuable advice. Simon was also very proactive in day to day communication with all involved parties to ensure target dates for exchange/completion were met. I would highly recommend Simon if you are looking to sell your property.
5/5
GoogleRating only, no written review.
5/5
GoogleThe flat that we saw with the agent Rosie from “ The Personal Agent” company was amazing. She was very kind and helpful. Respond to all my questions. I will definitely recommend their services and will be happy to work with them.
5/5
GoogleRosie was very professional and detailed in her viewing
5/5
GoogleSarah was really lovely and really helpful when showing us around a prospective house. She was really knowledgeable about the house she was showing us. I would recommend the Personal Agent and in particular, Sarah
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
