5/5
GoogleRosie from the personal agent was amazing! Very professional and was a great advocate for both seller and buyer!
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)113 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleWe loved the property! Rosie was great, she was very informative and wasn't pushy, great sales pitch!
5/5
GoogleI had a fantastic experience with Epsom Personal Agent during my flat viewing. I interacted with Shannon, Sam and Rosie for the different viewings I had and they were professional, friendly, and very knowledgeable about the property. They answered all my questions thoroughly and made the entire process smooth and stress-free. I felt well-informed and supported throughout, and I would highly recommend their services to anyone looking for a new home!👍
5/5
GoogleRating only, no written review.
5/5
GoogleI had a fantastic experience with Epsom Personal Agent during my flat viewing. I interacted with Shannon, Sam and Rosie for the different viewings I had and they were professional, friendly, and very knowledgeable about the property. They answered all my questions thoroughly and made the entire process smooth and stress-free. I felt well-informed and supported throughout, and I would highly recommend their services to anyone looking for a new home!👍
5/5
GoogleA really informative and friendly viewing with samantha.
5/5
GoogleRating only, no written review.
5/5
GoogleI happy with you showing me the property Thanks. Put that not iam looking Please let know if other properties comes Up .
5/5
GoogleWe have bought and sold with Personal Agent. Ray has been a pleasure to deal with having great knowledge on the area and properties together with making the process straight forward, highly recommended.
5/5
GoogleCouldn’t Thank the team enough, they went above and beyond to get us through our sale!
5/5
GoogleEveryone we spoke to at Personal Agent was incredibly helpful, would highly recommend. Anna M was very friendly at our viewing, as well as Sam who helped us in the first stages of our house purchase. And a big thanks to Frank who was constantly in touch to eventually get us over the finishing line!
5/5
GoogleI don't usually leave a review bit today changed my mind!! I met Sally who was very professional and welcoming. She made me feel relaxed and showed me around the property answering all my questions and I left with the feeling I was valued and that my questions and concerns were taken and answered with genuine thought not just an answer to make me happy even if the question may of had a negative answer. She allowed me plenty of time even said I could if needed walk around on my own . Thank you so much I will definitely deal with you Sally if I want another viewing on this or another property.
5/5
GoogleThank you for your support to view this property
5/5
GoogleSamantha was very helpful in answering my questions
5/5
GoogleSammy was very informative and lovely lady who gave us all the relevant details and showed us around the property. Very helpful lovely to communicate.
5/5
GoogleI have known this firm since their conception, twenty years ago. A great team, first class. Mark
5/5
GoogleThanks Michelle Hobbs for helping us to rent. The process is very smooth and we are well-supported.
5/5
GoogleAlways a pleasure to deal with The Personal Agent, very professional, efficient and knowledgeable. Michelle Hobbs is always extremely helpful.
5/5
GoogleI have three properties let and managed by The Personal Agent and I have found that they are very efficient, professional and on top of that their fees are very reasonable or cheaper than other agents. Overall I am very pleased with their service.
5/5
GoogleI have been a landlord for over 10 year's now with the personal agent epsom rentals, all of the team are professional, and having them manage the rental property really does take away the stress, while making sure that you are compliant with everything that you need to be, a special mention to Cheryl and Michelle who have been great with everything. Jayne Collins.
5/5
GooglePersonal agent are very approachable, and are always willing to help and give advice. I had the pleasure of Michelle Hobbs assistance when evicting my first tenant and they guided me through the process. I would certainly use them again without any hesitation.
5/5
GoogleWhat a great team always happy to help out Needed something done urgently and as always Ronnie delivered all the information in record time
5/5
GoogleMichelle was extremely helpful and efficient when renewing our rental contract. Would recommend Michelle and The Personal Agent without hesitation 😊 …
5/5
GoogleExcellent Service for Over a Decade We have been tenants through Personal Agent in Epsom for the past 10 years, and we couldn’t be happier with the service we have received. A special thank you to Michelle Hobbs for her exceptional professionalism and dedication. Her helpful, prompt, and straightforward support has made our renting experience smooth and stress-free. We are incredibly grateful for her patience and hard work throughout the years, ensuring that all our needs were met seamlessly. It’s rare to encounter such consistent service, and we truly appreciate everything she has done for us. We highly recommend Personal Agent to anyone looking for reliable and professional estate agency!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
