5/5
GoogleRosie was lovely and knowledgeable. She was very kind to Waite for us as we were late and lost. Thank you Rosie!
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleThanks for the viewing, Rosie was very professional and helpful, and answered all of my questions.
5/5
GoogleRating only, no written review.
5/5
GoogleSuch a great viewing and given us lots of information
5/5
GoogleRay was very professional, personable and able to answer the zillions of questions I fired at him!
5/5
GoogleWas shown a house by Rosie today. She made the viewing nice and easy, answered all our questions with ease and was very patient with us. Thanks Rosie!
5/5
GoogleThank you so much to Chris Shaw and the whole team at The Personal Agent. They are honest, hardworking, always available, brilliant! If you want to sell your house you have to use them! The BEST SERVICE ever! Chris is amazing
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRosie was very professional. She knew a lot about the house and answered all my questions.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleGreat agent, very friendly and professional
5/5
GoogleRosie was prompt and friendly - we were very pleased with the lovely properties she showed us, and she had all information that we needed at hand! ☺️
5/5
GoogleYesterday afternoon your agent Shannon-Marie showed me around the house at 67 Horton Hill, Epsom. I commend her punctuality, ability to answer all my questions about the property, and her courteous and friendly manner.
5/5
GoogleI can honestly say The Personal Agent were fabulous from start to finish and all of the in between on the sale of our home. From meeting Richard and Ray when we first enquired, to having Chris Shaw as the person dealing with the sale. They all made it special, but I would like to give extra thanks to Chris, I definitely found him to be so personable, helpful, unbiased and just all round a man who certainly knows his stuff. Nothing was ever too difficult and he kept us in the loop for the whole journey. The Personal Agent are the go to Estate Agent for our local area for a reason. I highly recommend them. Thank you all so much.
5/5
GoogleComing towards the end of our experience with the personal agent, can give nothing but 5 stars towards them and especially Sammy who has dealt with us. She's been extremely professional and understanding of our situation, whilst managing to find us a buyer within 2 weeks! Cannot praise Sammy enough throughout this whole time. Polite, courteous and pleasure of doing business with her, would highly recommend.
5/5
GoogleHad a great experience with Sam he was very thorough
5/5
GoogleAlways a delight to be shown property by Rosie, has all the information and answers to questions.
5/5
GoogleA really nice estate agent. Have been in contact with Personal Agent for a while during our house hunt and they really understand our needs, only sending us properties in the style that we like. They're never pushy which is just a breath of fresh air and do always seem to just work with the best houses. I'm confident we'll find our first home through these guys but even if we don't I wanted to give them a shout out.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
