5/5
GoogleRosie was great showing us around. Very informative and gave us the time and space to view the property thoroughly, which was greatly appreciated.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)113 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleA lovely viewing with Rosie, a warm and friendly welcome and she provided me all the information I required. Rosie enabled me to take my time and gave me space to view without any pressure which was appreciated.
5/5
GoogleThanks to Rosie for facilitating our viewing of a property in Epsom. She made it a great experience with her knowledge of the property whilst also giving us plenty of time to take in the surroundings.
5/5
GoogleSammy was very professional, friendly and approachable. It was a pleasure to have her conduct the viewing.
5/5
GoogleThank you to Sarah West for showing me around the property. She was very knowledgable about both the house and the area and allowed me time to look around to get a feel for place. Thank you.
5/5
GoogleI had a great experience viewing a property I was interested in. Anna Marchesi was very friendly and professional throughout the process.
5/5
GoogleMy girlfriend and I had a viewing with Anna this weekend and we are still continuing our search but her service was excellent , very professional and knowledgeable.
5/5
GoogleAnna was very professional and polite. She answered all our questions and she was very friendly with us. Thanks for showing us the property today. Best wishes, Barbara.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleUsed this agency before to sell property. The recent sale was arranged easily and very impressed with the service provided. Will use again and happy to recommend the team.
5/5
GoogleA big thank you to Rosie, she was incredibly kind and professional in showing me a property that’s come on to the market. She was also able to assist me with all my queries, and points for next steps. Thanks again!
5/5
GoogleRay & Rosie were outstanding with their warm guidance, patience and reassurance through the buying/viewing process. Ray & Rosie thank you both so much for all your hard work, we appreciated you both.
5/5
GoogleRosie and Ray were a great help with the process. Rosie always had a smile on her face and didn't mind how many times we needed to go to the house! Ray gave some sound advice through out the buying process.
5/5
GoogleVery professional, friendly, helpful and punctual.
5/5
GoogleBoth Sarah & Sammy were incredibly helpful and understanding of our needs/ what we were looking for. A great experience and a pleasure to talk to both ladies and the team at The Personal Agent (Banstead).
5/5
GoogleIt was great having viewing with Rosie today. She was so informative and answered all the questions we have. Thanks again Rosie.
4/5
GoogleI met with Shannon-Marie at the property, she was on time, greeted me warmly and was very friendly. Overall she was engaged and knowledgeable about the property.
5/5
GoogleWe had an excellent experience with The Personal Agent. Every agent we dealt with was incredibly knowledgeable and took the time to answer all our questions thoroughly. Their expertise and professionalism are unmatched, they truly know what they’re doing. Having dealt with other estate agents before, I can confidently say they are by far the best. Just take a look at their reviews, and you’ll see why they’re the obvious choice. No one else comes close to their level of service. On top of that, they offer great value for money. Highly recommended!
5/5
GoogleWe have really enjoyed working with the personal agent. Simon has been our rock through the whole process and we feel he went above and beyond. He was always really efficient, professional and thorough which helped things run as smoothly as possible and made us feel supported at all times. The experience with them has been like no other we’ve ever had with any other agent. We feel so relieved that we chose to sell through this company and particularly that we had Simon as our agent. We highly recommend them
5/5
GoogleRosie was lovely and knowledgeable. She was very kind to Waite for us as we were late and lost. Thank you Rosie!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery nice experience working with The Personal Agent. Would love to work with them again in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
