5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Dear Angus, We really appreciate you taking the time to post a 5-star review. Kind regards
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)113 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,852 reviews on Google only. Show every review
Google5/5
GoogleRosie was helpful and friendly and gave me detailed information about the property
Agent replied · 12 October 2026
Hi Hermione, Thank you for your lovely feedback! We’re delighted to hear that Rosie was friendly and helpful, and provided you with all the information you needed about the property. We’ll be sure to pass your kind comments on to her! Kind regards
5/5
GoogleRosie was really helpful answering our questions and showing us a couple of properties which we are seriously considering today
Agent replied · 12 October 2026
Thank you for sharing Steph, and for your 5-star review. Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you for your review Emma
5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you for your 5-star review Stephanie
5/5
GoogleHave been really impressed with the personal agent with helping us find our potential new home. I've met the lovely Rosie a couple of times now and on both occasions Rosie has been very welcoming and made me feel at ease with viewing houses and answering any questions and giving us lots of information regarding the houses. I had to bring my children for one of the viewings and Rosie was so nice about it and made them feel welcome. Great house viewing thanks to Rosie. Thankyou!
Agent replied · 12 October 2026
Dear Ellis, Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with The Personal Agent and, in particular, with Rosie. It’s lovely to know that she made you and your children feel so welcome and at ease during your viewings. We’ll be sure to pass your kind words on to Rosie. We really appreciate your feedback and wish you all the best with finding your new home! Kind regards
5/5
GoogleExcellent service all round….great knowledge of the market and nursed the sale of our house through turbulent waters ! Wld strongly recommend
Agent replied · 14 October 2026
Hi Julian, Thank you for trusting us with your sale, and your kind review. We wish you all the best for the future. Kind regards
5/5
GoogleWe’ve recently been viewing houses and have been thoroughly impressed with Rosie and Julie at The Personal Agent. They are both highly knowledgeable, generous with their time, and very prompt in following up on any questions or actions. It’s been a real pleasure dealing with such friendly, professional staff. Thank you, Rosie and Julie!
Agent replied · 14 October 2026
Hi Sonak, Thank you so much for the lovely review. It’s great to hear that Rosie and Julie have been so helpful during your house search and have made the whole experience a positive one. We’ll make sure your kind comments are passed on to them both. Hopefully, we’ll be helping you find the right home very soon! Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 14 October 2026
Thank you for your 5-star review Nicole
5/5
GoogleFantastic experience with Alice at The Personal Agent Epsom today. Incredibly helpful, polite, and professional during our viewing. Thank you!
Agent replied · 14 October 2026
Dear Mike, Thank you for your fantastic feedback! We’re so pleased to hear that Alice made your viewing such a positive experience. We’ll be sure to pass on your kind words to her. Thank you for choosing The Personal Agent, and we hope we can help you again soon! Kind regards
5/5
GoogleWe had a really good experience with The Personal Agent. Ray Steward was very helpful and professional throughout the process and helped us get our flat sold in time. We really appreciated his support and would happily recommend him!
Agent replied · 14 October 2026
Hi Elma, Thank you for taking the time to leave us such a great review. It’s fantastic to hear that Ray’s support and professionalism helped make the sale of your flat a smooth and timely one. Your recommendation means a lot to us, and we’ll make sure Ray sees your lovely feedback. Wishing you all the best with your next move! Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 14 October 2026
Dear Angus, We really appreciate you taking the time to post a 5-star review. Kind regards
5/5
GoogleRosie was really helpful answering our questions and showing us a couple of properties which we are seriously considering today
Agent replied · 14 October 2026
Thank you for sharing Steph, and for your 5-star review. Kind regards
5/5
GoogleWe have nothing but positive things to say about The Personal Agent team. Every viewing we had was professional and a good experience. We didn’t feel rushed they know the answers to our questions. When we found a property and had our offer accepted, this was managed by Personal agent and Paul and his team were quick to respond, helped push the purchase through and I would use them to sell based on this experience.
Agent replied · 13 October 2026
Hi Claire, Thank you so much for your lovely review! We're delighted to hear you had such a positive experience with us, from your viewings right through to your purchase. Paul and the team will be thrilled to hear your kind words. It was a pleasure helping you find your new home, and we really appreciate your recommendation. We wish you all the very best in your new home and would love to help you again in the future! Kind regards
5/5
GoogleI’ve had the pleasure of working alongside the team at The Personal Agent and can’t recommend them highly enough. They are a fantastic team of agents who are professional, proactive and genuinely care about their clients and getting the best possible outcome for everyone involved. They are always approachable, responsive and great to work with. Communication is excellent, and they are very hands-on throughout the process, which makes such a difference when managing a sale through to completion. It’s been a real pleasure working alongside them and I look forward to continuing to do so. A brilliant team and a great estate agency!
Agent replied · 13 October 2026
Dear Shauna, Thank you so much for such a thoughtful review. It really means a lot to receive this feedback from someone we’ve had the pleasure of working alongside. Building good relationships with everyone involved in a sale is really important to us, so we’re pleased to hear that you’ve found the team approachable, responsive and easy to work with. It’s always a pleasure working with you too, and we look forward to many more successful transactions together. Thank you again from everyone at The Personal Agent! Kind regards
5/5
GoogleBest local company for individuals and businesses. Deal with Cheryl and Michelle for my account. Found them and their team very helpful and professional. Me and my wife are glad we have them on our side.
5/5
GoogleBrandon was very helpful and showing 3 properties to us, all closely. We may go back for second viewing for one of them.
Agent replied · 12 October 2026
Thats great to hear Farid, and please do not hesitate to contact Brandon should you wish to view again. Kind regards
5/5
GoogleWe have had a very positive experience with the personal agent so far. Sarah has been great at handling our move. She responds quickly to emails and phone calls and has been very helpful, making the process much easier.
Agent replied · 12 October 2026
Dear Amelia, Thank you so much for your lovely review! We're delighted to hear that Sarah has been so helpful and made your moving experience easier. We'll be sure to pass on your kind words to her. We really appreciate you taking the time to share your experience and wish you all the best with your move! Kind regards
5/5
GoogleProffessional. knowledgable and informative. Very focused to detail.
Agent replied · 12 October 2026
Thank you for sharing Chris, and for your review. Kind regards
5/5
GoogleExcellent service all round….great knowledge of the market and nursed the sale of our house through turbulent waters ! Wld strongly recommend
Agent replied · 12 October 2026
Hi Julian, Thank you for trusting us with your sale, and your kind review. We wish you all the best for the future. Kind regards
5/5
GoogleWe’ve recently been viewing houses and have been thoroughly impressed with Rosie and Julie at The Personal Agent. They are both highly knowledgeable, generous with their time, and very prompt in following up on any questions or actions. It’s been a real pleasure dealing with such friendly, professional staff. Thank you, Rosie and Julie!
Agent replied · 12 October 2026
Hi Sonak, Thank you so much for the lovely review. It’s great to hear that Rosie and Julie have been so helpful during your house search and have made the whole experience a positive one. We’ll make sure your kind comments are passed on to them both. Hopefully, we’ll be helping you find the right home very soon! Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you for your 5-star review Nicole
5/5
GoogleFantastic experience with Alice at The Personal Agent Epsom today. Incredibly helpful, polite, and professional during our viewing. Thank you!
Agent replied · 12 October 2026
Dear Mike, Thank you for your fantastic feedback! We’re so pleased to hear that Alice made your viewing such a positive experience. We’ll be sure to pass on your kind words to her. Thank you for choosing The Personal Agent, and we hope we can help you again soon! Kind regards
5/5
GoogleWe had a really good experience with The Personal Agent. Ray Steward was very helpful and professional throughout the process and helped us get our flat sold in time. We really appreciated his support and would happily recommend him!
Agent replied · 12 October 2026
Hi Elma, Thank you for taking the time to leave us such a great review. It’s fantastic to hear that Ray’s support and professionalism helped make the sale of your flat a smooth and timely one. Your recommendation means a lot to us, and we’ll make sure Ray sees your lovely feedback. Wishing you all the best with your next move! Kind regards
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
