5/5
GoogleExcellent local knowledge coupled with a great understanding of the property and what we were looking to purchase.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,852 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAgent Rosanna was very helpful plus, provided relevant and useful updates promptly on the property.
5/5
GoogleRosanna has been extremely helpful in my search to find a retirement home for my mother in law.
5/5
GoogleRosanna went above and beyond to support us with property viewings. She got information quickly and even thought about extra information which would be important, like extra fees to consider. A very friendly and helpful agent. We felt comfortable with her and she was very professional and approachable. Thank you for your help, Rosanna.
5/5
GoogleThanks so much to Paul and the team at the personal agent. Truly made the entire experience a pleasure. Great service all round
5/5
GoogleReceived great home revaluation experience from Personal Agent! Liam was very efficient, thorough and answered all questions. Went above and beyond to provide tips on how to best present the property to maximise its potential. This was very valuable reassurance we needed to direct our focus. I would confidently be listing the property through them.
5/5
GoogleThank you, Sarah. You really were great
5/5
GoogleHaving used the personal agent several times (to buy and sell my previous property and to view properties) I have always had a really positive and enjoyable experience. Today I had a viewing with Sammy Voller and she was very nice and professional and spoke to the seller straight away, discussed my queries and promptly called me back. I would recommend the personal agent to anyone looking to buy in the area and will certainly try my hardest to use them again to purchase my next property.
5/5
GoogleAgent Rosanna was very helpful plus, provided relevant and useful updates promptly on the property.
5/5
GoogleRosanna has been extremely helpful in my search to find a retirement home for my mother in law.
5/5
GoogleRosanna went above and beyond to support us with property viewings. She got information quickly and even thought about extra information which would be important, like extra fees to consider. A very friendly and helpful agent. We felt comfortable with her and she was very professional and approachable. Thank you for your help, Rosanna.
5/5
GoogleWe have just completed and moved down to Cornwall after a very stressful couple of months. The Personal Agent team at Banstead were able to sell our house the week after we put it up for sale with just 3 veiwings.They were absolutely brilliant in the way they were able to liase between all parties to ensure clear communication and kept us updated on the sale etc...As the sale was about to complete there where a few hiccups (solicitors not estate agent related) and Simon Tongue was actually more helpful and informative than solicitors acting on our behalf. We won't be moving again hopefully but if we did we would hope the estate agents would be as fantastic as The Personal Agent team.
5/5
GoogleWe had a brilliant experience buying our first home through The Personal Agent. Sam was incredibly helpful throughout and made us feel very well looked after. Later on as we got closer to exchanging Frank was also wonderful and made the process much less stressful than I thought it would be! Big thanks to them!
5/5
GoogleThe Personal Agents were responsive and accommodating ensuring a quick, smooth purchase. Thanks Sam.
5/5
GoogleThe Personal Agents were responsive and accommodating ensuring a quick, smooth purchase. Thanks Sam.
5/5
GoogleGreat customer service prompt response & honest feedback thank you
5/5
GoogleRosie was great showing us around. Very informative and gave us the time and space to view the property thoroughly, which was greatly appreciated.
5/5
GoogleA lovely viewing with Rosie, a warm and friendly welcome and she provided me all the information I required. Rosie enabled me to take my time and gave me space to view without any pressure which was appreciated.
5/5
GoogleThanks to Rosie for facilitating our viewing of a property in Epsom. She made it a great experience with her knowledge of the property whilst also giving us plenty of time to take in the surroundings.
5/5
GoogleSammy was very professional, friendly and approachable. It was a pleasure to have her conduct the viewing.
5/5
GoogleThank you to Sarah West for showing me around the property. She was very knowledgable about both the house and the area and allowed me time to look around to get a feel for place. Thank you.
5/5
GoogleI had a great experience viewing a property I was interested in. Anna Marchesi was very friendly and professional throughout the process.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
