5/5
GoogleRating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)113 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,852 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat viewing by jasmine she is professional and very helpful
5/5
GoogleJasmine Blades demonstrated first class customer care which she combined effortlessly with both her innate knowledge of the property as well as her openness to answering a myriad of related questions(no matter how technical or tricky they were). Overall I was impressed with her level of professionalism, warmth and delivery of service. I highly recommend her as she’s an invaluable asset to her organisation.
5/5
GoogleRosie showed us around and she was very professional, informative and personable. I commented to my partner when we left how good she was!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleSam was professional yet very welcoming and informative
5/5
GoogleMany thanks to Samantha for an excellent viewing. Very friendly and professional.
5/5
GoogleViewing with Sammy Voller. Very efficient and pleasant. Handled an unusual situation tactfully and with consideration
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRosanna was great to work with, very professional and knowledgeable. She made the whole process smooth and straightforward. Highly recommend!
5/5
GoogleRosie exhibited first class customer service skills and was impeccable in demonstrating her knowledge of the property. She was thorough and readily answered all of my technical queries around the purchase of the property.
5/5
GoogleWe met Rosie for a sales viewing and she was the perfect agent, not pushy in any way, let us take our time on a busy Saturday and gave us all the information needed. Really helpful :)
5/5
GoogleAmazing professionals !!! Every agent is extremely professional and goes beyond to support you during your housing process. They have a fantastic team who is always available to acknowledge your questions and provide you the best outcomes. They truly know what they’re doing. An extra shout for Morgan who is always fantastic. Keep the hard work
5/5
GoogleWe've just completed on the sale of our property. As with a lot of moves, things got a little bit messy with issues downstream of us. Simon's professional, calm and efficient approach helped to reduce the stress and get us over the line. Thanks for all of your help. I wouldn't hesitate in recommending The Personal Agent to my friends and family.
5/5
GoogleIt was a pleasure to work with Simon and his team.He was patient, proactive and supportive. I would fully recommend The Personal Agent for the service received and their communication was excellent. I’m really pleased to see they have opened an office in Tadworth, which I think will be a great success.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
