Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,852 reviews on Google only. Show every review
5/5
GoogleOur experience with The Personal Agent has been amazing. We recently rented a property and from the viewing to signing the contract the process has been very professionally handled and easy. Ethan has been so kind, great with arranging the viewing and seamlessly communicating the updates. Natasha has been exceptionally helpful, great communication, and always so quick to respond and efficiently solve our queries within the hour. Thank you!
5/5
GoogleWhen George came out to value our property we knew straight away that the personal agent was for us. Simon and his team were fantastic keeping us updated at every stage of our sale. Would highly recommend
5/5
GoogleFound Personal Agent Stoneleigh to be extremely helpful. Dan was very helpful with our viewing of Boscombe Road. Was very informative and answered lots of our questions.
Thank your for sharing Martina
5/5
GoogleThe Personal Agent has been managing my property for several years, and I have always found them to be very professional and efficient. Most dealings have been with Michelle, and she always acts promptly and effectively with any query I may have. I would thoroughly recommend ThenPersonal Agent as a management company
5/5
GoogleVery good service and value for money.
5/5
GoogleExcellent service from beginning to end.
5/5
GoogleMichelle has been very helpful in completing my agreement.
5/5
GoogleThe most proffessional team of letting agents that I have ever dealt with.. I have been a landlady for 23 years.. These guys are just simply the best.. I would highly reccomend and would not use another agent again A++++ Thanks Guys ❤️
5/5
GoogleI had an excellent experience working with The Personal Agents Epsom as my renting agent. From the very beginning, they were professional, attentive, and highly responsive to all my questions and concerns. They went above and beyond to ensure I found the perfect property that met my needs and budget. I highly recommend them to anyone looking for a reliable and friendly renting agent. Thank you for making my renting experience so seamless and pleasant, All the member of The Personal Agent Epsom, specially Sameer, Miss Charlotte and Miss Michelle.
5/5
GoogleI year into my first letting of my house and all has gone smoothly. Thank you
5/5
GoogleMichelle my property manager is professional and very helpful with any queries. Her responsiveness and willingness to go above and beyond is truly appreciated. Highly recommended.
1/5
GoogleI’ll save my breath and let these photos do the talking of what these people consider acceptable and habitable to live in at the beginning of a tenancy. Avoid these people like you would to avoid this mould.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service again!
1/5
GoogleReally BAD Service. I do not recommend anybody to use this agency. They took my deposit and refused to send it back. The landlord decided not to proceed but they still refused to refund my deposit. AVOID AT ALL COSTS !!!
5/5
GoogleRosie was extremely informative at our viewing today and answered all questions with confidence
5/5
GoogleRating only, no written review.
5/5
GoogleGreat experience using The Personal in Stoneleigh. Friendly and professional team who have been easy to contact and fulfilled their promises. … More
5/5
GoogleMichelle is amazing! It is my second time giving the Personal Agent Epsom 5-star rating. They are not only professional in letting but also in property management. Michelle is very friendly, helpful and always patient to answer our enquires. We highly recommend the Personal Agent Epsom to all of you.
5/5
GoogleI'm a recent buyer, and Sarah from The Personal Agent took care of my case. Although there was some friction between the solicitors, they acted professionally and managed the issues well. … More
5/5
GoogleSarah Goddard was absolutely brilliant in progressing our sale. she was extremely responsive and proactive keeping me informed at every stage and replying to emails quickly. Such a great approach. Thank you!
5/5
GoogleThe staff at the Stoneleigh office were a great help with the Probate sale of my Father's house. They were always warm and friendly, took thetime to explain the process and informed my decisions. Thanks to them the sale process proceeded with little fuss or drama.
5/5
GoogleExcellent service from a very knowledgeable and experienced team 8
5/5
GoogleThe most proffessional team of letting agents that I have ever dealt with.. I have been a landlady for 23 years.. These guys are just simply the best.. I would highly reccomend and would not use another agent again A++++ Thanks Guys ❤️
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
