5/5
GoogleVery positive and prompt service from this agency dealing with Michelle and I have found great service and professionalism .
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,852 reviews on Google only. Show every review
Google5/5
GoogleGreat experience using The Personal in Stoneleigh, very professional and friendly team. Rosana showed us the property with great detail and help us progress to next step.
Agent replied · 13 October 2026
Thank you for your review Nasrullah
5/5
GooglePersonal agent are one of the best agents, I have dealt with. Booking a viewing is so easy. We get text and email reminders. Rosanna from Ewell branch conducted the viewing of a beautiful house in Worcester park today. She was knowledgeable, polite and professional. Thank you very much.
Agent replied · 12 September 2025
Thank you Faz
5/5
GoogleWe recently bought our first property via The Personal Agent. Paul, who was our sellers agent, was great to work with and truly went the extra mile on multiple occasions, really showing his dedication to both the seller and buyer. Great communication and always available to support. Would certainly recommend!
Agent replied · 12 September 2025
We hope your enjoying your new home Fabian, and thank you for your review
5/5
GoogleExcellent service received by the team specially Adam. He was very professional, knowledgeable, and incredibly dedicated. Their communication was clear and consistent throughout the process. They took the time understand exactly what I was looking for and offered expert guidance.I would highly recommend the Personal Agent team. Thank you!
Agent replied · 12 September 2025
We really appreciate your review Renato, thank you
5/5
GoogleMyself & my partner recently had an offer accepted on a property which Jane showed us - she is welcoming & friendly, no pushy attitude or anything like that! Jane has been extremely helpful and professional in helping us through the offer stages. We are really looking forward to our purchase progressing through the Personal Agent :)
5/5
GoogleWe couldn't be happier with Sammy and the personal agent! They were incredibly hardworking, friendly, and truly dedicated throughout the entire process. Their dedication made all the difference, and we highly recommend them!
Agent replied · 13 April 2026
Hi Mark, Thank you so much for your kind words. We’re thrilled to hear that you had such a positive experience with Sammy and the team. Their hard work, dedication, and friendly approach are exactly what we aim to deliver for every client, so it’s wonderful to know this made such a difference to your journey. We really appreciate your recommendation. Wishing you all the very best for the future.
5/5
GoogleJust rented out my parent's house that took 9 months of renovation work. Had some great support and advice from Cheryl from the outset and a great letting experience with Natasha. The overall experience has been friendly, professional and helpful without being pushy. They are actually a "personal" agent, like it says on the tin
5/5
GoogleVery positive and prompt service from this agency dealing with Michelle and I have found great service and professionalism .
5/5
GoogleRating only, no written review.
5/5
GoogleRosie was excellent very friendly and explained information about house She also gave us hand out sheet with information regarding property
5/5
GoogleSarah is really good from making the appointment for a viewing to showing the property explaining all the details and following up promptly to get feedback about the viewing.
5/5
GoogleWe had a fantastic viewing today with Sarah. She was very knowledgeable, honest and thorough. Great communication also which is so important to us in the house buying process. Thank you
5/5
GoogleWe transformed our long-held dream of owning a home into a wonderful reality, and we owe a tremendous debt of gratitude to the exceptional Paul Davis from Personal Agent! From the very first meeting, Paul's dedication and expertise shone through, guiding us with invaluable insights into the home-buying process. His personalized approach made us feel supported every step of the way. We also want to extend our heartfelt thanks to his fantastic colleague, Nadine, whose remarkable communication skills and attention to detail greatly enhanced our experience. Together, they form an unbeatable team that truly prioritizes their clients’ needs. If you're contemplating purchasing a property, I will recommend reaching out to Paul and Nadine enough, they are true gems in the competitive real estate landscape! Their professionalism and commitment to excellence are truly commendable. Wishing both of them all the success they undoubtedly deserve in their careers! Once again thank you Paul & Nadine.
Agent replied · 13 October 2026
We are so happy for you Binu, and again thank you so much for sharing your experience and kind words
5/5
GoogleWe have had a very positive experience selling our property with the Personal Agent. Daniel Downton has been in charge of the process and has given us confidence and advice during our first move in 30 years, as well as ensuring we received the best price and purchasers.
5/5
GoogleI would highly recommend the renting service provided by The Personal Agent Lettings in Epsom. Michelle Hobbs of the Personal Agent Lettings has provided excellent, very professional, responsive and attentive service.
5/5
GoogleI would highly recommend the renting service provided by The Personal Agent Lettings in Epsom. Michelle Hobbs of the Personal Agent Lettings has provided excellent, very professional, responsive and attentive service.
5/5
Google"Rose gave me a thorough tour and was truly outstanding. She demonstrated excellent knowledge and professionalism throughout. I will certainly do business again. Thank you."
5/5
GoogleWe have used Personal Agent as landlords for the last 15 years and dealt th Michelle Hobbs for the last 8 . She has always been very courteous and answered our queries promptly. Property management has been excellent. We would recommend her company without hesitation.
5/5
GoogleMichelle and her colleagues are very helpful, prompt and professional with regards to all aspects of letting one’s properties. Their service is immaculate and I have had the pleasure of dealing with Personal Agents for over a decade.
5/5
GoogleMichelle and her colleagues are very helpful, prompt and professional with regards to all aspects of letting one’s properties. Their service is immaculate and I have had the pleasure of dealing with Personal Agents for over a decade.
5/5
GoogleI have viewed 2 properties with the Personal Agent team, Adam and Shannon-Marie, and both agents have been very informative, helpful and responsive when communicating with us, both before and after the viewing. They're one of the most attentive agencies I've been in touch with. Shannon-Marie in particular showed us a gorgeous property and had all the key information ready for us when we asked our questions. The agency seems to have high quality listing's in the Worcester Park area as these 2 properties are our 2 preferred properties we've viewed so far in our search.
Agent replied · 13 October 2026
Thats great to hear, and thank you for sharing Alysha.
5/5
GoogleRating only, no written review.
5/5
GoogleThe Personal Agent have been assisting with my property search, specifically Sarah, and what a great experience it has been throughout! Sarah was incredibly helpful at the viewing and provided all the info I needed.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
