5/5
GoogleVery kind, attentive, punctual and answer all questions
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)113 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,852 reviews on Google only. Show every review
Google5/5
GoogleWe are currently in the process of wanting to buy our first home and can not speak highly enough of The Personal Agent and their team. Sarah and the rest of the crew are amazing, very responsive and address questions and concerns appropriately. Would recommend
5/5
GoogleSarah showed us a number of properties, one of which we offered on. Unfortunately, the offer fell through, but throughout Sarah was warm, responsive, pro-active and approachable. Simon also accompanied us on a viewing and was helpful and concise. We would recommend them both, thanks again.
5/5
GoogleSarah was a pleasure to deal with, very friendly and helpful agent, the house she showed to us was very nice and Sarah gave us all the information needed. Will keep using this agent!
5/5
GoogleSarah was very accommodating to arrange our viewing and was a very warm and helpful estate agent.
5/5
GoogleGreat service received from Sarah West. She was patient (we were running late), professional and knowledgeable. Thanks!
5/5
GoogleGreat experience
5/5
GoogleThe agents we have dealt with (Isabel Cagigao and Sarah West) have been helpful and courteous throughout. We're still in the middle of our search so have our fingers crossed...
5/5
GoogleSarah was great super friendly and provided good insight into the house and had attention to the details.
5/5
GoogleI had an excellent experience working with The Personal Agents Epsom as my renting agent. From the very beginning, they were professional, attentive, and highly responsive to all my questions and concerns. They went above and beyond to ensure I found the perfect property that met my needs and budget. I highly recommend them to anyone looking for a reliable and friendly renting agent. Thank you for making my renting experience so seamless and pleasant, All the member of The Personal Agent Epsom, specially Sameer, Miss Charlotte and Miss Michelle.
5/5
GoogleWe have used Personal Agent as landlords for the last 15 years and dealt th Michelle Hobbs for the last 8 . She has always been very courteous and answered our queries promptly. Property management has been excellent. We would recommend her company without hesitation.
5/5
GoogleI am a landlord, and Michelle Hobbs has been very efficient at assisting me with the renewal of my property. She responds to any messages very quickly and provides an exceptional service. I also find that every time I speak to The Personal Agent lettings, they are always very polite, helpful and informative. I have used them for over 10 years and would not think about using any other company.
5/5
GoogleVery professional, defiantly the best agent I've dealt with. Thanks to Paul for helping us with our search.
Agent replied · 12 September 2025
Thank you for your kind words Gavin
5/5
GoogleAmazing Personal Agent ...I appreciate all your quick response and support in buying this property. Thankyou Paul you have been kind and very professional.
Agent replied · 12 September 2025
Thank you Quizel and enjoy your new home :-)
5/5
GoogleEveryone we met were very patient and helpful.
Agent replied · 12 September 2025
Thank you for your review Cindy
5/5
GoogleRating only, no written review.
Agent replied · 12 September 2025
Thank you for your review Claudia
5/5
GoogleRating only, no written review.
5/5
GoogleRosie arrived promptly, had good knowledge of the property and was helpful in her approach.
Agent replied · 9 September 2025
Thank you for your review Robert
5/5
GoogleRosie was very professional. She knew a lot about the house and answered all my questions.
5/5
GoogleRating only, no written review.
Agent replied · 12 September 2025
Thank you Meera
5/5
GoogleRosie was very friendly and helpful
5/5
GoogleOur viewings with Rosie have been excellent and she is very helpful and communicative. Dan has also been great at fielding our various queries and booking us in. Thank you!
4/5
GoogleI would recommend The Personal Agent in Epsom if you are selling your property. The team were quick to get our property online and gathered a lot of interest. We did a day of viewings and they secured us a buyer within a couple of weeks of going on the market. The team were always contactable and responsive, which was really appreciated. Sarah was a great help, pushing everything through at the end to complete on time - thank you.
5/5
GoogleGreat personable experience fully informed on questions and encouraged throughout well done!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
