Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,852 reviews on Google only. Show every review
5/5
GoogleReally appreciate the service of Personal Agent in finding our new home. The viewing with Dan was super helpful, and Shannon was very responsive right through the process from making an offer to completion, and all the other staff we dealt with were friendly and professional. Strongly recommended.
Thank you for sharing Daniel
5/5
GoogleDealt with Liam with a sale recently - great engagement, highly supportive and went above and beyond to close things off for both us and the buyers. Highly recommend.
Thats great to hear and we really appreciate you sharing Vicki, thank you
5/5
GoogleI recently purchased my new home with the help of Paul and Liam, and I couldn’t have asked for a better experience. From start to finish, they were incredibly helpful, supportive, and always available whenever I needed them. Both Paul and Liam went above and beyond, constantly following up with the seller and their solicitor to keep everything moving smoothly. Thanks to their dedication and quick communication, we managed to complete the purchase within a very tight timeline. Their professionalism, friendly approach, and genuine care made what could have been a stressful process feel so much easier. I’m truly grateful for all their hard work and wouldn’t hesitate to recommend them to anyone looking to buy or sell a property. Thank you, Paul and Liam, for helping me secure my new home!
Thank you for you five star review Shashank, and sharing your experience with Paul and Liam. They where really invested in making sure they got you into your new home. Its why we do the job.
5/5
GoogleThe whole experience with Personal Agent has been first class. From promoting the sale of my late mother’s property to getting genuine customers and eventual sale. Excellent in all aspects including communications, updates and keeping us in the loop from start to finish. Thank you Mike Henson
Great to hear Mike, and thank you so much for sharing
5/5
GoogleWe used The Personal Agent for our sale. They were very communicative around our sale, and we appreciated their advice. We also then bought a house via The Personal Agent and the after sales care was excellent.
Thank you so much Olivia for using us to sell your home, and we where so pleased you bought through us too. We really appreciate your business, and for sharing your experience.
5/5
GoogleShannon has been helping me with my new house purchase now for a number of weeks. From initial viewings to various questions I have and also the follow up visits . Well I have to say how delightful, patient and warm hearted she really is. She has made this process so much easier for me and as I’m nearly 80 I’ve seen many people over the years to know Shannon really is a star! Dan also helped and really took control of the whole process for me. I can’t thank him enough because he was so calm and reassuring. The Personal Agent were a top class agency and I’d definitely recommend themto anyone . Thank you
Thats great to hear Graham, and thank you for sharing.
5/5
GoogleFabulous service. Did exactly what they promised, found a buyer within a week. Kept us updated at every stage and gave sound advice. Thank you to George and his team. Would definitely recommend you to anyone that will listen.
Thank you for trusting us with your house sale Gill, and for sharing
5/5
GoogleJust exchanged contracts but would not have been possible without some “beyond the call of duty” efforts by Liam even on his day off. We also had great support from Ben and Dan. I wouldn’t hesitate to recommend the Personal Agent. Thank you.
Great news, we are so pleased we got there in the end, and thank you for the 5 star review
5/5
GoogleThe whole process was professionally taken care of all thanks to Daniel Wallace and the rest of the team. Much appreciated.
Thanks Tony, great to hear and thank you for sharing
5/5
GoogleShannon-Marie Denton has been exemplary in all dealings with our selling of our property
That is what Shannon strives to do, and great to hear, thank you
5/5
GoogleRating only, no written review.
Thank you for your review Andy
5/5
GoogleIsabel was extremely helpful and very informative during our viewings of two properties in Banstead Walnut Grove. She took the time to answer all our questions and provided clear, honest information throughout the process. Highly recommend speaking with her if you’re looking for a property in the area!
That's great to hear, and thank you for your review
5/5
GoogleReally friendly staff, wasn’t pushy at all during the sale of our property. Quick to respond to any queries or concerns from us.
Thank you for using us to sell your home Thomas, and for taking the time to post a review.
5/5
GoogleWell organised and no pressure property viewing.
Thank you Ron
5/5
GoogleWe were very happy with everyone that we dealt with at The Personal Agent during our house purchase process. Their clear messaging kept the seller informed of some delays through the process (due to no fault of our own), which meant that there was no real tension on that side of things. They also sped up our own selling process at several different stages despite us using another agent on that side. Dan Wallace was the main person that we dealt with throughout the purchase and he was honest, efficient and personable. He also provided examples of different alterations that have been made to houses in the area, which helped us think about how the house that we purchased could look over the longer term. Ben Woolnough filled in for Dan while he was away for a week and provided the same level of help, keeping the process on track through exchange through to pre-completion. Shannon-Marie Denton showed us around a different property to start with and was equally helpful throughout the process despite us choosing to go with another house. She gave some accurate and honest suggestions when it came to different properties they had listed in the area (one of which we ended up buying). There really wasn't much (if anything) to fault in the process and we would happily recommend the Personal Agent's Stoneleigh office based on our experience.
Thanks for your review Anthony, and enjoy your new home
5/5
GoogleReally pleased with the service and results from with the Personal Agent in Stoneleigh. Dan Wallace was our primary contact and was great in his communication and support throughout the process, helping steer us and the chain through the steps. While Dan was our main contact, the whole team were also "present", friendly and able to step in or provide help if needed. I felt confident and at ease from the outset, with honest house appraisal advice through to the end. It was also lovely to work with such a friendly group , providing a side of therapy during potentially stressful times.
Hi Bethan, thank you so much for your review, and trusting us with the sale of your home.
5/5
GoogleI am a landlord, and Michelle Hobbs has been very efficient at assisting me with the renewal of my property. She responds to any messages very quickly and provides an exceptional service. I also find that every time I speak to The Personal Agent lettings, they are always very polite, helpful and informative. I have used them for over 10 years and would not think about using any other company.
5/5
GoogleWould highly recommend!
Thank you Thomas
5/5
GoogleOur estate agent Dan has been absolutely fantastic in what at times was a very tricky chain. Dan has been a great advocate for us as buyers and has been on hand constantly to help with all issues and queries, couldn’t recommend enough.
Thats great to hear Hatty and thank you for your review
5/5
GoogleGreat estate agent. Valued competitively and great communication
Thank you for your review Nick
5/5
GoogleLiam has been a brilliant agent for us in a difficult and stressful time. The house was shown on an open day and an offer was made and accepted within the week .Liam has kept us informed throughout the process and it has been so helpful to have personal contact throughout. We would highly recommend him.
Thank you for your review Mike, I Liam has been working hard on your sale.
5/5
GoogleSammy was very nice and professional.
5/5
GoogleWe had a great experience, in looking for a property with The personal Agent. They went the extra mile to fit us in for viewings, which we really appreciated. Sarah was very warm and seemed to understand exactly what we we were looking for. We also had a showing with Isobelle , who was very friendly and helpful.
5/5
GoogleSammy Voller was amazing agent and helped us in the viewing with great local area knowledge .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
