5/5
GoogleExtremely professional and helpful team, will definitely use them to sell my property.
Agent replied
Thank you for your kind words! We are very glad to hear our team have been doing an amazing job.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)78 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,852 reviews on Google only. Show every review
Google5/5
GoogleThe team at both Stoneliegh and Ewell branch at the Personal Agent have been fantastic. After seeing a property come up online we contacted The Personal agent and were booked in for a viewing the very same day. Not only did they book us in to view the property we requested to see, but our estate agent Paul, took the initiative to show us some other similar properties in the area. This was extremely helpful, as viewing others just solidified our decision to put an offer on the house we are now calling our “forever home”! As soon as we had made our offer, Paul didn’t delay contacting the vendor and from that moment on, he was contacting us at every stage of the offer process through to the offer being accepted and finally handing over the keys on completion. Throughout the whole selling stage, we had the lovely Cat who was just great. She was our “go to” person for when we felt that things were slowing down in regards to exchanging and completing. Cat would take my calls and deal with any of my worries and concerns and would send me updates regarding any news she had heard in relation to the sale process. Both Paul and Cat were the personal touch that made what could be an extremely frustrating and stressful process, informative and relatively stress free. Thank you Personal Agent for helping us buy our new home. You won’t be seeing us for a while but if we ever do decide to sell... we shall be in touch!
Agent replied
Poppy we are so glad to hear you are now in your 'forever home'. We work extremely hard to make sure our customers find buying a home simple and stress-free, we are glad to hear our team managed to achieve this for you.
4/5
GoogleRating only, no written review.
Agent replied
Thank you for your review, we would love to hear how we could improve to get a 5 start rating.
3/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thank you for your review, we would love to hear how we could improve to get a 5 start rating.
5/5
GoogleCannot recommend Charlotte and The Personal Agent highly enough! There are a lot of negative connotations when it comes to estate agents, but from the very start, Charlotte went over and above in understanding our requirements and finding us suitable properties within our budget. 5 Star Service!!
Agent replied
Thank you for the kind review! We are pleased to hear our team are doing excellent work.
3/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for your review, we would love to hear how we could improve to get a 5 start rating.
5/5
GooglePurchased a property through Sue from The Personal Agent. Highly recommended.
Agent replied
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
1/5
GoogleWORRYING THE ONLY GOOD REVIEW ON HERE IS FROM A WOMAN THAT ACTUALLY WORKS HERE..!!!!
Agent replied
We are disappointed to see that you left us a 1-star review. We do also have several positive reviews left on this profile. Could you tell us more about why your rating was low? We can be contacted via stoneleigh@thepersonalagent.co.uk or by calling 020 8393 9411.
5/5
GoogleGreat people to deal with.
Agent replied
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
3/5
GoogleRating only, no written review.
Agent replied
Thank you for your review, we would love to hear how we could improve to get a 5 start rating.
3/5
GoogleRating only, no written review.
Agent replied
Thank you for your review, we would love to hear how we could improve to get a 5 start rating.
5/5
GoogleExtremely pleased with the coustomer service revived from Joe and the entire Personal Agent team. Very helpful and understanding company, definite right choice!
5/5
GoogleI have used the Personal agent since 2004 for Sales, purchases and recently letting my property. They are always helpful and provide the highest level of service.
Agent replied
Hello Ted. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Epsom team are doing an excellent job.
5/5
GoogleJoe and the team understood my requirements and persevered with finding the right tenants. thank you.
Agent replied
Thank you for the lovely review! We are glad to hear our team are continuing to provide excellent service.
5/5
GoogleJoe and the team secured us a tenant in double-quick time, with effective communication and a can-do attitude; many thanks!
5/5
GoogleWe used the Pesronal Agent to let my mum's house out. We found them to be very professional and easy to deal with. They managed to get it rented out within days and dealt with all the paperwork, references etc. Very happy with them, we will use them again
5/5
GoogleVery happy and pleased with the service I received from Joe. Really professional and friendly. Would recommend to everyone. 5 stars. Great service
Agent replied
Hello Amanda. Thank you for leaving such a kind review! I will pass the feedback to Joe. We work hard to meet expectations like yours, and we’re happy to hear that our team are doing an excellent job.
5/5
GoogleMyself and my partner turned to the personal agent after numerous problems with other letting agents, Joe was fantastic. He was polite professional and showed a genuine interest and care in helping us. We eventually found our dream home and are happily moved in with no complications. Would genuinely recommend these guys to everyone.
Agent replied
Hello James. Thank you for leaving such a kind review! We will pass the feedback to Joe. We work hard to meet expectations like yours, and we’re happy to hear that our team are doing an excellent job.
5/5
GoogleI have used the Personal agent since 2004 for Sales, purchases and recently letting my property. They are always helpful and provide the highest level of service.
Agent replied · 30 July 2023
Hello Ted. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Epsom team are doing an excellent job.
5/5
GooglePurchased a property through Sue from The Personal Agent. Highly recommended.
Agent replied · 29 July 2023
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
5/5
GoogleThe Personal Agent were exceptional, kept us informed, sharp and on point. High recommeded. #Surrey #EstateAgent #Property
Agent replied · 19 June 2024
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleThe Personal Agent were exceptional, kept us informed, sharp and on point. High recommeded. #Surrey #EstateAgent #Property
Agent replied
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleGreat agent to work with, always willing to help.
Agent replied
Thank you for the lovely review, Dan! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
1/5
GoogleRating only, no written review.
Agent replied
We are disappointed to see that you left us a 1-star review. Are there any specific reasons why your rating was low? We can be contacted via stoneleigh@thepersonalagent.co.uk or by calling 020 8393 9411.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
