5/5
GoogleReally pleased with the service received, a friendly team that is always happy to help, would definitely recommend!!
Agent replied
Thank you for your kind words! We are very glad to hear our team are doing a super job.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleBought through the personal agent and was really pleased with the service I received. Always kept in touch, even when there were problems in the chain out of their control, which is all you can ask for. Would recommend them to anyone thinking of selling or buying.
Agent replied
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
5/5
GoogleCharlotte, Dan and the team were extremely helpful and supportive right from the start. Thank you very much.
Agent replied
Thank you for the lovely review Claire! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
5/5
GoogleThanks for all your help in moving us into our first home! Having never purchased before, there was always someone on hand to answer any questions we had making the process very easy! Will certainly recommend you in the future!
Agent replied
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
5/5
GoogleGreat service from start to finish. It’s nice to have an estate agent that you trust to get the job done without chasing them for progress reports. Had bad experiences with other agents in epsom. Why would you use anyone else?
Agent replied
Thank you for your kind words! We are very glad to hear that you would recommend our services.
5/5
GoogleWe bought through Personal Agent and they were amazing! Dan, Cat and the team were excellent, they kept us informed throughout the process and I would highly recommend them.
Agent replied
Thank you for your review. The team here at The Personal Agent strive to meet the expectations of our customers, we hope you enjoy your new home!
5/5
GoogleThank you to Dan and his team for their support while buying our new home. They were always on the other end of the phone to offer advice, answer our questions and let us know what was happening. We would definitely use them in future when we move again.
Agent replied
Thank you for the lovely review Margaret! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
5/5
GoogleHad a wonderful experience on buying a property with this estate agency. Staff was very quick on answers and request. Definitely recommend.
Agent replied
Thank you for your feedback. We are happy to hear that our team are doing a great job!
5/5
GoogleGreat service. The whole team made the process smooth and easy, keeping us well informed throughout and even happy to help with questions post sale. Would highly recommend their services.
Agent replied
Thank you for your review Alan, we are happy to hear that our team are doing a great job!
5/5
GoogleThe Personal Agent are Fantastic! A wonderful bunch of people with exactly the right approach to everything. Dan in particular is really helpful and is always available to help no matter what time of the day.
Agent replied
Thank you for your review! We are happy to hear that our team are doing a great job!
5/5
GoogleHad my house listed with 2 other agents before Personal Agent... from start to finish very helpful, professional & a pleasure to deal with. Charlotte & Cat kept me updated at all times - would definitely recommend their services - thank you ladies.
Agent replied
Thank you for your kind words Tracey! We all work hard here at The Personal Agent to deliver the best customer service to our customers and we are pleased you would recommend our services!
5/5
GoogleWe would recommend the Personal Agent based on our recent purchase. Our experience was positive, from the initial viewing, to the actual purchase with clear and timely engagement and regular updates provided. Cat in particular was helpful in progressing the purchase and was easily contactable.
Agent replied
Thank you for your feedback Serge, we are glad that you had a positive experience with us and we are pleased that you would recommend our services!
5/5
GoogleI would recommend The Personal Agent for a residential sale. They've been thoroughly professional in the sale of my property in Ewell West and I can't fault their levels of service. Very pleased with them.
Agent replied
Thank you for your kind words! Here at The Personal Agent we ensure that we deliver the best possible customer service!
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Thank you for your feedback!
5/5
GoogleWe brought and are now selling our property in Epsom through the Personal Agent and I cannot thank them enough for their work. Richard Digance, the Director of the Personal Agent has been dealing with us and has been an absolute star, with an honest and highly professional approach to all our concerns. It really has made selling our house painless and trouble free. Thanks Richard. Great Job - Dr and Mrs Hunt
Agent replied · 24 August 2024
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleVery knowledgeable, polite & helpful staff from top to bottom. I would definitely recommend their services.
Agent replied
Thank you for your lovely review! Here at The Personal Agent we all work hard to meet your expectations and we are pleased you were happy with our service.
5/5
GoogleThe Banstead Team; Chris, Tom & Tom were very good, helpful and on point.They did not have a property available to meet my needs, but this did not stop them delivering a full and professional service.
Agent replied
Thank you for your feedback. We are pleased to hear we delivered exceptional service for you.
5/5
GoogleExcellent service from the Personal agent, Banstead. Special mention to Tom who was professional and gave regular updates throughout the process Would highly recommend to any First time buyers like myself!
Agent replied
Thank you for a lovely review! We are glad Tom delivered excellent service during this period.
5/5
GoogleI can’t sing the praises of Tom and Chris at The Personal Agent enough. We viewed a property with them before we decided to sell with them and they were the only agent who showed up on time and was friendly and didn’t treat us as other agents had (like we were too young to have a clue). We then got various valuations for our home and TPA came the same day we enquired- again on time which seems to be an issue with other agents. They gave us a realistic valuation and weren’t patronising at all in their assessment. Once we chose to go with them a photography team came, such lovely people who were efficient and respectful and produced fantastic images and video which I’m sure is what helped to sell the property. The morning after we went on Rightmove we had viewing requests which quickly stacked up. We ended up blocking them all in to a Saturday and five days from advertising our home we had the offer we wanted! In the meantime we had our eye on a home that ticked most of our boxes but TPA went above and beyond and got in touch about a property that may suit us which hadn’t gone to market yet. We was able to view it before it was advertised and have had an offer accepted on it shortly after. It’s so refreshing to work with a team of young agents who know what they’re doing and look out for your best interests. I can’t reccomend them enough.
Agent replied
Thank you for leaving a 5-star review! We feel very proud about how hard Tom and Chris are working. We are so happy to hear we could sell your home and we hope you will be in your new property soon.
5/5
GoogleI’ve recently been involved with The Personal Agent in the sale of two properties. After hearing horror stories from friends of mine who used other agents, (especially the ‘on line’ agents) I was looking for an agent who I could trust with the sale of the most important assets in my life. I was recommended to use The Personal Agent and am so glad I did. They didn’t promise to get me the earth for my property, nor did they offer to work for peanuts. I’ve heard of agents who do both just to get your business. What they offered was an honest, professional service from 4 local offices with enthusiastic staff. I have to say they delivered on their promise 100%. There were a few problems along the way, (there always are), but I was made aware of these as they happened and felt comfortable that Tom and his team were fully on top of them as they occurred. Due to the regular updates throughout the transactions I was able to plan my life and have an approximate idea of when each sale would complete. Something that my friends never received from other agents!! We all know the general reputation of estate agents is not good but I can honestly say that The Personal Agent do not fall into that category and strive to provide a perfect customer experience. I can only thank them for their service and have already recommended a couple of friends of mine to use their services. Great job!!
Agent replied
Thank you for your kind words! Here at The Personal Agent we are pleased to have provided you with exceptional service!
3/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thank you for your review, we would love to hear how we could improve to get a 5 start rating.
5/5
GoogleRia and Joe have been very helpful since the beginning. I started using this letting agent on a recommendation and I am very pleased so far. Paperwork & communication is excellent and their pricing is fair. Would recommend to other landlords
Agent replied
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
5/5
GoogleGreat service and great people. Thank you to Tom and the team !! 👍🙂 …
Agent replied
Thank you for your feedback, we really appreciate it!
5/5
GoogleThe service is excellent.They do their best to expedite matters and complete the sale quickly Their photos of the property,the description etc are excellent
Agent replied
Thank you for your lovely review. We are glad to hear our team are doing an excellent job!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
