Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,891 reviews across 7 offices and 4 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,853

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

997

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,852 reviews on Google only. Show every review

5/5

Google

Fantastic service. Very friendly. George Munt has been very helpful in the last couple of days.

Emma · 16 September 2019 · The Personal Agent Banstead

Agent replied

Thank you for your feedback! We are glad to hear George is doing great work.

5/5

Google

I was extremely pleased with the service I received in selling my house. Tom was really helpful and always went the extra mile. Highly recommended.

Sarita · 16 September 2019 · The Personal Agent Banstead

Agent replied

Thank you for your feedback! We are glad to hear that Tom went above and beyond!

5/5

Google

Great help and assistance from George! Punctual, friendly and efficient with communication throughout my viewing process so far.

Jade · 16 September 2019 · The Personal Agent Banstead

Agent replied

Thank you for a lovely review! We are glad to hear George is doing great work.

5/5

Google

We have recently decided to sell our property and having asked around our friends locally they had heard positive comments about the Personal Agent, so we thought we would give them a try and I have to say we were not disappointed. They gave us great advice and we have now instructed them to mange the sale.

Nigel · 16 September 2019 · The Personal Agent Banstead

Agent replied

Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Banstead team are doing an excellent job.

5/5

Google

Tom and the team in Banstead were brilliant throughout the process when buying my property. They would also go above expectation when it came to our needs, always answering calls and emails immediately when needed and gave a helpful and professional approach during the process. I would highly recommend and use them again when it comes to buying or selling a property.

Ben · 16 September 2019 · The Personal Agent Banstead

Agent replied

Thank you for leaving a 5-star review! We go above and beyond for our customers and we feel proud that you would recommend us.

5/5

Google

I'm delighted with the service I've received from the Personal Agent. Professional and approachable with great local knowledge. They have kept me informed at all stages of the process, going above and beyond to secure a successful outcome.

Rebecca · 16 September 2019 · The Personal Agent Banstead

Agent replied

Hello Rebecca. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Banstead team are doing an excellent job.

5/5

Google

Recently bought through the Personal Agent in Banstead. All the staff were very professional but a special mention has to go to Tom with whom I had the most contact. He was very pragmatic, diligent and worked hard to get the sale completed. He kept me informed throughout the process and it was a pleasure dealing with him. Thanks again.

M · 16 September 2019 · The Personal Agent Banstead

Agent replied

Thank you for your feedback! We are glad to hear that our team are doing a super job!

4/5

Google

Rating only, no written review.

Rachael · 16 September 2019 · The Personal Agent Lettings & Management

Agent replied

Hi Rachael, Thank you for the very good rating! We work hard to meet expectations like yours, and we’re happy to see youre generally satisfied. We are very intrigued to know how we can elicit a 5-star rating from you, so please do get in touch via lettings@thepersonalagent.co.uk or by calling 01372 726 666, so we can help you even better in the future.

1/5

Google

Rating only, no written review.

Sharon · 16 September 2019 · The Personal Agent Lettings & Management

Agent replied

We are disappointed to see that you have left us a 1-star rating without a written review. Could you tell us more about why your rating was low? We can be contacted via lettings@thepersonalagent.co.uk or by calling 01372 726 666.

3/5

Google

Rating only, no written review.

J · 16 September 2019 · The Personal Agent Lettings & Management

Agent replied

Thank you for your review, we would love to hear how we could improve to get a 5 start rating.

5/5

Google

Had a great service from Tom Day and the team, always helped with any questions and swift to get viewings arranged.

James · 16 September 2019 · The Personal Agent Lettings & Management

Agent replied

Thank you for your feedback! We are pleased to hear the team were able to help you.

5/5

Google

I didn't like lettings Agencies to much, because bad experience in the pass, until I came across this guys. Had a great experience and the process was smooth and easy. Tom Day was a great help and he met our request of moving in then a week. I highly recommend The Personal Agent Letting Agency.

Simona · 16 September 2019 · The Personal Agent Lettings & Management

Agent replied

Thank you for your feedback. We are so pleased that Tom provided you with excellent service throughout your time with us.

5/5

Google

Having bought our house originally from the personal agent I would highly recommend them. The lettings and management team have been excellent from the off and a big thank you to Joe Frost, Tom Day and Michelle Hobbs for all your great work. Always easy to get hold of, quick to respond and very helpful no matter who answers the phone in the office.

Kieran · 16 September 2019 · The Personal Agent Lettings & Management

Agent replied

Thank you for your feedback. We are glad that our team provided you with excellent service!

5/5

Google

I have been with the Personal Agent for more than two years now and they have been fantastic from the start! Communication is excellent and the staff are always so professional and helpful, especially Michelle, who has been a constant support. I am so glad I chose this company to Let my property whilst I work abroad. When there has been a change of tenant, they have re-advertised and Let the property immediately and the transition from one tenant to another has been dealt with smoothly. A big thank you to all the team, who I know must work together well to make this happen!

Rosalyn · 16 September 2019 · The Personal Agent Lettings & Management

Agent replied

Thank you for your lovely review! We are so pleased to hear great feedback about your team and the quality of service they provided you!

1/5

Google

Avoid at all cost!

Anti · 16 September 2019 · The Personal Agent West Ewell

Agent replied

We have no record of handling a purchase, sale or let under this name. If you can come back to us with more detail, we will be only too pleased to investigate why you would rate us as a one star as no details have been provided. Please call 020 8394 1234.

5/5

Google

Great team...use them

Banana · 16 September 2019 · The Personal Agent West Ewell

Agent replied

Thank you for your feedback, we are pleased that you would recommend our services!

5/5

Google

Really pleased with the service received, a friendly team that is always happy to help, would definitely recommend!!

Sally · 16 September 2019 · The Personal Agent West Ewell

Agent replied

Thank you for your kind words! We are very glad to hear our team are doing a super job.

5/5

Google

Bought through the personal agent and was really pleased with the service I received. Always kept in touch, even when there were problems in the chain out of their control, which is all you can ask for. Would recommend them to anyone thinking of selling or buying.

Elaine · 16 September 2019 · The Personal Agent West Ewell

Agent replied

Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

5/5

Google

Charlotte, Dan and the team were extremely helpful and supportive right from the start. Thank you very much.

Claire · 16 September 2019 · The Personal Agent West Ewell

Agent replied

Thank you for the lovely review Claire! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.

5/5

Google

Thanks for all your help in moving us into our first home! Having never purchased before, there was always someone on hand to answer any questions we had making the process very easy! Will certainly recommend you in the future!

Savannah · 16 September 2019 · The Personal Agent West Ewell

Agent replied

Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

5/5

Google

Great service from start to finish. It’s nice to have an estate agent that you trust to get the job done without chasing them for progress reports. Had bad experiences with other agents in epsom. Why would you use anyone else?

David · 16 September 2019 · The Personal Agent West Ewell

Agent replied

Thank you for your kind words! We are very glad to hear that you would recommend our services.

5/5

Google

We bought through Personal Agent and they were amazing! Dan, Cat and the team were excellent, they kept us informed throughout the process and I would highly recommend them.

Aaron · 16 September 2019 · The Personal Agent West Ewell

Agent replied

Thank you for your review. The team here at The Personal Agent strive to meet the expectations of our customers, we hope you enjoy your new home!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

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