5/5
GoogleGreat service and very knowledgeable about their industry. Will use again for sure
Agent replied
Thank you for the 5-star review! We work hard to meet expectations and we are glad to hear you would recommend us.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)113 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleHaven't been able to fault the team in Epsom. Heartily recommended.
Agent replied
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
5/5
GoogleI have viewed with almost all of the estate agents in Epsom and The Personal Agent are far and away the most helpful
Agent replied
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
5/5
GoogleI have always had a great experience when dealing with The Personal Agent, keep up the good work Derek
Agent replied
Thank you for our 5 star review! Please let us know more about your positive experience.
5/5
GoogleAfter having bad experiences in the past, The Personal Agent in Epsom really pushed to get the best purchaser and price for me. Instilled my confidence back in Estate agents. Special mention to Joe who worked incredibly hard.
Agent replied
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
5/5
GoogleAfter making an enquiring about a potential sale , was given an honest professional opinion , great service.
Agent replied
Hello Lee. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our team are doing an excellent job.
5/5
GoogleA sales team that really listens and above all really seems to care, it has been refreshing viewing properties through you guys, a big thanks to Sue in particular.
Agent replied
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleThanks you so much Sarah and Rupert; you navigated us professionally through a very difficult sale! Highly recommended!
Agent replied
Thank you for your review, we are pleased our team performed well and were able to help you through your difficult sale!
5/5
GoogleThe team at the Epsom Branch kept me informed at all times through the sale of my house. First class service . Would highly recommend .
Agent replied
Thank you for your kind words Andrew, it's really appreciated!
5/5
GoogleGreat service, I would highly recommend them as an agency. Rupert is always helpful answering all my questions throughout the process.
Agent replied
Thank you for your review, we are glad that our team here at The Personal Agent were able to help!
5/5
GoogleExcellent service from start to finish! We are 1st time buyers and Chris was always on hand for my sometimes stupid questions :)
Agent replied
Thank you for your review Paddy! We hope you are pleased with your new home!
5/5
GoogleExcellent service and good communication. Sue and Sarah have definitely gone the extra mile to smooth out the process of selling my house!
Agent replied
Thank you for the lovely review John! We are glad to hear about your successful sale.
5/5
GoogleOverall I cannot recommend them highly enough, from the first contact all the way through to the successful sale/purchase, the Epsom team were truly first class. Thank you so much, highly recommended.
Agent replied
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleHave used The Personal Agent on couple of occasions and they have been fantastic. They sold my house within couple of days and they were very professional. Best estate agent in Surrey
Agent replied
Thank you for your kind words. We value all of our customers and here at The Personal Agent we work hard to meet the best expectations!
5/5
GoogleI strongly recommend Personal Estate Agent Epsom to anyone, Great Service by Sue Boardman! She is very professional, polite and guided me really well!
Agent replied
Thank you for your kind words, we are glad to hear Sue did a great job!
5/5
GoogleHats off to Richard and his team! I have been very impressed with the first-class service that Director, Richard Digance and his team at The Personal Agent in the Epsom Sales Team have provided since day ONE! Within a week they had my home photographed, filmed, on the market and offers in after numerous viewings. I couldn’t be happier with the speed in the results and the staff’s efficiency, particularly from Sue Boardman who has been very helpful on a day-to-day basis. They have been so easy to work with too which has made my life much easier through such a big move. Thanks to All!
Agent replied
Thank you for taking your time to write this review! All of us here at The Personal Agent are glad you were happy with the quality of service we provided!
5/5
GoogleGot great support from The Personal agent. In a declining market, it truly felt that they were partnered with us and keep us informed throughout + great market knowledge!!! Thanks so much Personal Agent especially Sue!
Agent replied
Thank you for the lovely review Kristine! We are glad to hear that are team are continuing to work hard.
2/5
GoogleWhilst their initial approach to selling our house was met with enthusiasm and professionalism (great marketing), their client relations were very poor. They were rude to us on numerous occasions, falsely sold our property twice forcing us to lose onward purchases. They are not trust worthy and try to bully potential sellers into drastically dropping prices to keep their stats looking good. After 10 weeks with them, another Epsom agent swooped in sold our property within 3 weeks and for a fairer price.
Agent replied
We are sorry to hear you had a bad experience with us, our staff try to take a more 'personal' approach to estate agency, and we believe they are always working their hardest. We would hate to think you felt pressured during the time you worked with us to sell your home. If you feel as if there is any way we could rectify this situation please call our team on 01372 745 850 and we would be happy to listen.
5/5
GoogleWould highly recommend The Personal Agent in Epsom. Sarah Goddard was fantastic and kept me fully updated throughout the entire process of my purchase. A*
Agent replied
Thank you for your feedback Mark! We are pleased that Sarah provided excellent service.
5/5
GoogleThe team here managed my property while I was abroad and provided a great service, with regular clear updates in the condition of the property and managed to re-let the property with minimal non-tenancy after the initial people moved out. The close-out and handing back of the property was done extremely professionally and I would thoroughly recommend them for anyone looking have their property managed.
Agent replied
Thank you for your kind words! We are glad you were pleased with our services!
5/5
GoogleGreat service from The Personal Agent. They sold our property in no time and made the moving process as easy as possible. Would highly recommend.
Agent replied
Thank you for your feedback. We are glad you were pleased with the service we provided!
5/5
GoogleI was looking to relocate around the Epsom area and Joe in sales displayed exceptional service. Was very informative and always had great patience with all my queries. Would definitely recommend for anyone looking!
Agent replied
Thank you for your feedback. We are glad Joe delivered exceptional service for you, our team go above and beyond for our customers!
5/5
GoogleWe brought and are now selling our property in Epsom through the Personal Agent and I cannot thank them enough for their work. Richard Digance, the Director of the Personal Agent has been dealing with us and has been an absolute star, with an honest and highly professional approach to all our concerns. It really has made selling our house painless and trouble free. Thanks Richard. Great Job - Dr and Mrs Hunt
Agent replied
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleAs a first time buyer, I was very nervous and had little understanding of the process. Sarah Goddard was extremely helpful and made regular contact with me throughout. I will definitely go with The Personal Agent for any future move.
Agent replied
Thank you for your kind words Leah! We are glad that our team provided excellent service and we hope you are happy with your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
