The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

★★★★★ 4/5

Google

Rating only, no written review.

Hafeez · 29 July 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

Joe & Sarah were absolutely brilliant during the purchase of our new home. For our first experience of going through the process, they worked with us to ensure it was as smooth and stress free as possible. They kept in regular contact and were always willing to help with our enquiries. We’d highly recommend using the Personal Agent Epsom.

Jade · 29 July 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

We received a fantastic service from The Personal Agent during the sale of our property in what was a difficult market. We had been with another agent beforehand who were useless meaning it was breath of fresh air switching to these guys. Sue from Sales was fantastic in pushing our property onwards as well communicating frequently with us before and after viewings. She has real passion for selling properties and we felt confident having her on our side. Once under offer, Sarah from sales progression was also brilliant and pushed our sale on as much as possible. All our calls were answered promptly and voicemail returned within an hour or two. No complaints and highly recommended.

Fabien · 29 July 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

5⭐ for The Personal Agent in Epsom. We have had a difficult sale of our property using another agent hut everyone has been so patient and understanding. We bought through The Personal Agent, Joe and Grace were fantastic. Kept in constant contact and updated us when needed. Sarah in sales progression was brilliant, communicated well and regularly. All staff were friendly, professional and trust worthy. They could be contacted at most times and would always reply or call back when they were not. We have finally exchanged and now can't wait to enjoy our new house. Thank you Personal Agent for help finding our perfect home.

Tony · 29 July 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

I had been looking for a property for a few months and the Stoneleigh Personal Agent team were very helpful and pro-active in helping me navigate my way through the minefield of properties available. They made my experience less stressful and gave me sound advice. Thank you!

Julia · 29 July 2020 · The Personal Agent Stoneleigh

★★★★★ 5/5

Google

After having a bad time with another estate agents I switched to The Personal Agent Stoneleigh. I would like to thank Paul Davis. I cannot fault the service I have received. My house was under offer after one viewing and is now STC and I am purchasing my new home through the Epsom branch. It is a very strange time to be trying to sell or buy but Paul has kept me informed at all stages of negotiations. I would not hesitate to recommend The Personal Agent Stoneleigh and particularly Paul.

Janet · 29 July 2020 · The Personal Agent Stoneleigh

★★★★★ 1/5

Google

I wouldn't recommend. I drove an hour to meet with them and they had not prepared the correct documentation in advance. Messed me about really and I got the impression that they didn't seem to actually want to sell the property.

Gisele · 17 July 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

So happy with the service we received over lockdown. The Personal Agent are proactive at all times and finding a quality tenant for our flat during this difficult time, surpassed our expectations.

Kay · 17 July 2020 · The Personal Agent Lettings & Management

★★★★★ 5/5

Google

The Personal Agent found me a wonderful tenant on Day 1 of promotion and despite lockdown.starting the following day, they moved in as planned in mid May when they were permitted to. I'm very happy with the service.

Sharlie · 17 July 2020 · The Personal Agent Lettings & Management

★★★★★ 5/5

Google

Great Service, always prompt responses with a great level of detail, Joe Frost is and has been a great help since the beginning of our property search. everything was made easy during these difficult times by being kept up to date every step of the way. Would recommend to friends and Family.

Ricardo · 17 July 2020 · The Personal Agent Lettings & Management

★★★★★ 5/5

Google

So happy with the service we received over lockdown. The Personal Agent are proactive at all times and finding a quality tenant for our flat during this difficult time, surpassed our expectations.PositiveResponsiveness, Quality, Professionalism, Value

Kay · 22 June 2020 · The Personal Agent Epsom and Ewell

★★★★★ 5/5

Google

So happy with the service we received over lockdown. The Personal Agent are proactive at all times and finding a quality tenant for our flat during this difficult time, surpassed our expectations.PositiveResponsiveness, Quality, Professionalism, Value

Kay · 20 June 2020 · The Personal Agent Lettings & Management

★★★★★ 2/5

Google

Rating only, no written review.

ZINABE121 · 17 June 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 4/5

Google

The staff here were excellent, very happy to help and really went above and beyond to ensure that we found a property in the area we were looking for and that the sale and purchase progressed smoothly inspite of Covid-19.

Elspeth · 17 June 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

John and Andrew were super helpful in our property search. Would highly recommend using them to anyone looking in the area.

Sam · 17 June 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

I have nothing but praise for all the team , from the day Andrew came to value my house to the moment Cat rang to confirm the exchange of contracts ,all the sales team were great and professional, there were some tricky moments with negotiations but Cat pushed through and dealt with them appropriately, updating me all the way . Thanks to all at the Personal Agents in Stoneleigh. Regards Tony

Tony · 17 June 2020 · The Personal Agent Stoneleigh

★★★★★ 5/5

Google

When we decided to sell our house, we arranged for several agencies to provide us with sales advice, including the estate agency that works on a flat fee pricing model rather than the conventional commission model. We were immediately comfortable with the Banstead team (John Ralph and Tom Iddenden) due to their knowledge of the area, advice on marketing, and valuing the property. The quality of the property particulars they produced, with emphasis on photography, floorplans and informative text placed on several online property portals, was done in a timely manner and to a professional standard. During the sale, we were routinely updated on the progress of the sale, and supported with sound advice throughout the process. The Banstead team made this usual stressful activity very convenient and efficient.

David · 17 June 2020 · The Personal Agent Banstead

★★★★★ 5/5

Google

Having used the Personal Agent during the most unusual of circumstances, throughout the Covid-19 crisis, we would highly recommend their services to anyone wishing to move. John and his team surpassed themselves with communication and service at every stage leaving us confident our sale was in good hands. Highly recommend.

Kerry-Anne · 17 June 2020 · The Personal Agent Banstead

★★★★★ 5/5

Google

We received a fantastic service from The Personal Agent during the sale of our property in what was a difficult market. We had been with another agent beforehand who were useless meaning it was breath of fresh air switching to these guys. Sue from Sales was fantastic in pushing our property onwards as well communicating frequently with us before and after viewings. She has real passion for selling properties and we felt confident having her on our side. Once under offer, Sarah from sales progression was also brilliant and pushed our sale on as much as possible. All our calls were answered promptly and voicemail returned within an hour or two. No complaints and highly recommended.

Fab · 20 May 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

As a first time buyer, Joe made the process easy for me, always around to help with queries and when issues arose dealt with them in a very professional manner. Would highly recommend.

George · 18 May 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

We purchased our first home with The Personal Agent and had a great experience. Sue immediately thought of us when the house came onto the market which led to us buying our dream home. During our house search everyone has been pleasant to deal with (Epsom, Ewell and Stoneleigh branches) and accommodating with visits on busy days. We were kept informed throughout the buying process by Sarah. All in all highly recommended!

David · 18 May 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

We had an outstanding result from The Personal Agent when we sold our house recently. From the beginning their marketing was brilliant and when the sale unfortunately fell through, the effort they made to remarket it and attract new buyers was excellent. Their calmness and patience throughout the process were just what we needed during the stress of house selling/buying and special mention must go to Andrew Burn and Cat Mahoney who offered invaluable, professional advice and optimism from the start of the process to the finish. I don't think you could find better service anywhere.

CMB · 18 May 2020 · The Personal Agent Stoneleigh

★★★★★ 5/5

Google

I strongly recommend Personal Estate Agent Epsom to anyone, Great Service by Sue Boardman! She is very professional, polite and guided me really well!

Obaid · 22 March 2020 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

Would recommend 100% without hesitation for both selling and buying!! When we first started the process to sell our flat in Sutton, we initially looked at local estate agents in our area. We appointed an agent that was very close to us and seemed really reputable. Unfortunately, little did we know, it wasn’t the person who had valued our house that would be showing prospective buyers around. Something I got to realise whilst searching for properties was the value that can be added from having a good agent showing you around the property and answering your questions. Having been searching for houses for some months, I got to know many of the companies and agents operating in various areas in SW London. Many of the properties we ended up viewing were through the Personal Agent. I really valued the way that they got to know me and what I was looking for in a property. I ended up completely trusting them in terms of my property search and was fully prepared to listen if they told me that there was a property coming on they thought we would like- without even having to look at the photos, they were normally completely spot on. Meanwhile, I was having other agents trying to take me round to random houses that I had no interest in and completely wasting my time- as well as sending me properties in completely the wrong areas, so I ended up getting really frustrated and not answering calls from anyone other than Personal Agent! We weren’t having much luck with our sale, so based on the great service I had received from Personal Agent, we decided to instruct them for our sale. Within 2 weeks, we had more views from Personal Agent on our flat than we had had from the other agent in 4 months. The video and photos they took of our flat were amazing and all completely free, which was brilliant as many companies do charge for this. What I also like about Personal Agent is that anyone can help in the local office and they all know who you are. The team at Personal Agent all work in unison together and are all fully aware of your situation, which is really valuable during the house buying process, which is obviously very stressful. They are additionally open until 7pm, which is brilliant as I finish work at 6, so I can always grab them after work as well. We ended up selling our property with Personal Agent after just 2 weeks and plenty of viewings- we had 3 offers under asking and then 1 just above, which we gladly accepted. It seemed to me that Personal Agent were showing people round who were genuinely interested, rather than people who had just vaguely enquired having seen them online. It really helps that they know their customers, which they clearly do as they got to know me through the process, too. Unfortunately, our buyer pulled out about 3 weeks after purchase, however, Personal Agent kept us fully informed throughout the process, so that there were no nasty surprises. We went back on the market with them and the same day, we had sold again! I was so impressed by the fast turn-around and we didn’t even have to have any more viewings as the buyer was someone who had seen the flat before and just gone under offer herself- also with Personal Agent! To make things even better, Personal Agent have now helped me to find our dream house- after much perseverance as we have been extremely fussy! They even negotiated hard to get us an excellent price, even though the seller was pretty firm on wanting a certain amount. They offer great advice and I truly feel that they provide such an honest and helpful all-round service. I actually said to my husband that this is the best service I’ve ever received from anything!! Thank you to all the team in the Stoneleigh branch- Dan, Paul, Andrew and John. They have all been so helpful on our journey of buying and selling and I can’t thank them enough for making this very stressful process as easy and as pleasant as possible. I will be recommending to everyone I know and I am very grateful and relieved to have found such an amazing estate agents!

Laura · 22 March 2020 · The Personal Agent Stoneleigh