★★★★★ 5/5
GoogleA big thankyou to the personal agent team especially John & Mark at the Banstead office on the sale of my house but also on finding me a new home, great communication, reliable, responsive and totally professional. Really appreciate all the continued help.
Marise · 13 March 2026 · The Personal Agent Banstead
Agent replied · 13 April 2026
Hi Marise,
Thank you so much for your kind words and for trusting us with your house sale.
We’re delighted to hear that you had such a positive experience with the team, and in particular John and Mark. Supporting you not only with the sale of your home but also in finding your next one is exactly what we strive for, so it’s fantastic to know you felt well supported throughout.
Your comments about the team’s communication, reliability, and professionalism are greatly appreciated, and we’ll be sure to pass on your thanks to John and Mark.
Wishing you every happiness in your new home.
★★★★★ 5/5
GoogleKai was extremely polite and helpful. He has been very efficient throughout.
Sam · 13 March 2026 · The Personal Agent Banstead
Agent replied · 13 April 2026
Thank you for sharing Sam, and for your 5 star review
★★★★★ 5/5
GoogleThe Personal Agent were efficient, speedy and professional when I let out my property. Natasha, Callum and Stephanie were all very friendly and helpful. They responded quickly to my enquiries and gave me sound advice. I'm more than happy to use them as a managing agent.
Shelley · 13 March 2026 · The Personal Agent Lettings & Management
★★★★★ 5/5
GoogleStephanie Foley at The Personal Agent has been outstanding throughout the deposit claim process for our rental property. From the very start, she was proactive in identifying items to claim, organised a meeting to agree on a clear plan of action, and kept us informed at every stage.
She was thorough in compiling the initial claims list, arranged contractor quotes promptly, and handled all communications with the tenants professionally. What stood out most was her attention to detail and willingness to go the extra mile to ensure nothing was overlooked.
It was clear she genuinely cared about getting the best outcome for us as landlords. I would highly recommend Stephanie and The Personal Agent to anyone looking for a reliable and dedicated lettings service.
Pavneet · 13 March 2026 · The Personal Agent Lettings & Management
★★★★★ 1/5
GoogleI previously had excellent experiences with The Personal Agent Stoneleigh business when buying and selling multiple properties.
I expected the same high standard from their Lettings business, but in comparison it was extremely disappointing.
As a landlord paying for a fully managed service, I received a level of management that fell far short of what I would consider acceptable.
Based on my experience, I would not recommend their lettings service.
Harry · 13 March 2026 · The Personal Agent Lettings & Management
★★★★★ 5/5
GooglePaul is responsible for, professional, caring and helpful. He is highly responsive in our requests and has done a lot for the completion of the captioned purchase of 1 Nova Mews SM3 9HY. We have to thank him a lot!
Andy · 13 March 2026 · The Personal Agent Stoneleigh
Agent replied · 13 April 2026
Thank you, Andy, for your kind words and for taking the time to leave such a positive review.
We're delighted to hear that you were happy with the service Paul provided. he always strives to be professional, responsive and supportive throughout the entire process, so its great to know this made a difference during your purchase.
We wish you all the best in your new home.
★★★★★ 2/5
GoogleI previously used this branch for buying and selling property and had positive experiences.
More recently, I attended and contacted the branch directly to raise a concern and was disappointed with the response I received.
While my earlier transactions were handled professionally, this later interaction left me feeling disappointed.
Harry · 13 March 2026 · The Personal Agent Stoneleigh
Agent replied · 13 April 2026
Dear Harry,
Thank you for taking the time to leave your feedback. We are pleased to hear that you previously had positive experiences with us when buying and selling property.
However, we would respectfully clarify that the concerns you have raised relate to a separate lettings business, which operates as a different company. Whilst the sales directors are co-founders of the lettings company, both businesses are independently run and managed.
We are naturally disappointed to receive a review reflecting matters outside of our company’s remit, particularly given your positive experiences with our sales service.
I understand having spoken to the lettings team that they are dealing with the issues that you have raised, and are still looking to resolve them.
★★★★★ 1/5
GoogleI previously had excellent experiences with The Personal Agent Stoneleigh business when buying and selling multiple properties.
I expected the same high standard from their Lettings business, but in comparison it was extremely disappointing.
As a landlord paying for a fully managed service, I received a level of management that fell far short of what I would consider acceptable.
Based on my experience, I would not recommend their lettings service.
Harry · 11 March 2026 · The Personal Agent Epsom and Ewell
★★★★★ 5/5
GoogleAlways found them fantastic to work with, and have a brilliant knowledge of the area
Lloyd · 13 February 2026 · The Personal Agent Banstead
Agent replied · 13 April 2026
Thank you for sharing Lloyd
★★★★★ 5/5
GoogleWe used The Personal Agent to purchase our house and couldn't be happier with the experience. They were amazing throughout the entire process - really helpful, easy to contact whether by email, phone, or in person. Communication was always clear and timely. Highly recommend their services to anyone buying a home! Thanks to Mark Floyd and the team at The Personal Agent Banstead
Greg · 13 February 2026 · The Personal Agent Banstead
Agent replied · 13 April 2026
Hi Greg,
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a positive experience purchasing your home with us. Providing clear communication and being easily accessible throughout the process is something we pride ourselves on, so it’s fantastic to know this made a difference for you.
We’ll be sure to pass on your kind words to Mark and the team in our Banstead office, they’ll be very pleased to hear your feedback.
Congratulations on your new home, and we wish you all the very best for the future
★★★★★ 1/5
GoogleAwful service. I was their tenant and they left me at the rental property without hot water for over two months. After around nine weeks of having no hot water as the hot water had broken, and having patiently waited for repairs to be made... I was forced to pay someone to fix the issue. Once I had paid for replacement parts and labour for the issue to be fixed, I was evicted by the letting agent & landlord. I always paid my rent and always paid my rent on time. I also endured two years at the property without any curtains or blinds for privacy at the windows, despite having mentioned on several occasions. The maintainence company consistently failed to manage and maintain the communal areas. A Letting Agent should remain unbiased and work to serve both the landlord and their tenant, yet this Lettings agent seemingly only want to serve the landlord for their own personal financial gain whilst treating the tenant in a disgraceful and disrespectful way. They ought to be ashamed of themselves. RIA LAWRENCE the branch manager threatened my guarantor over the phone and MICHELLE HOBBS the branch property manager is completely incompetent, not knowing how to successfully manage a property and the issues that may inevitably arise on occasion. You’re meant to receive a fair level of service within life, especially when you’re paying for someone’s services... I was ripped off and evicted for no reason, having then lost all my new furniture and possessions as I couldn’t afford to put them into a storage facility. The irony being that I always paid my rent and always paid my rent on time... they ought to be ashamed of themselves.
TENANTS PLEASE BE WARNED AND AVOID:
THE PROPERTY ADDRESS:
Flat 16 Park View,
Reigate.
LANDLORD:
Mrs Margarita Mosquera Rodriquez
Josh · 13 February 2026 · The Personal Agent Lettings & Management
Agent replied · 13 April 2026
We have responded to the review you left for our Banstead branch, as follows:
We are sorry to hear about your experience. When we have spoken to you, we tried to explain that we needed to send the manufacturer in to repair the boiler and we explained the importance of the boiler being repaired by a professional and asked you not to fix the boiler yourself. Unfortunately, your workmanship led to the invalidation of the Landlords warranty. Due to the level of unpaid rent, a court summons was issued. As a result, we had to ask you to leave the property.
(Additional response for your re-post now)
We are disappointed to see that you have posted the same negative review that you posted some six weeks ago on our Banstead branch Google profile. We responded at the time to your review and identified that the actual facts of the matter were not as you had described.
We have since given you the opportunity to discuss the matter however you have declined.
Sadly posting the same inaccurate review does not resolve the matter and posting irrelevant personal images and comments does not help and we would ask you to refrain from this course of action which have been reported to Google.
Once again we would request that you get in touch so we can bring this matter to a close.
★★★★★ 5/5
GoogleMany thanks to Daniel Wallace for help, support and making sure everything goes smoothly. Very good contact via phone and email from start to finish. Very pleased with the buying proces and Dan's guidance.
Dominik · 13 February 2026 · The Personal Agent Stoneleigh
Agent replied · 13 April 2026
We are always hear to help, and thank you for sharing.
★★★★★ 5/5
GoogleOur experience with The Personal Agent has been excellent in dealing with the marketing and selling of our property.
Liam dealt with valuing & placing it on the market in a remarkably short time. He is very likeable & easy to communicate with.We soon had a lot of viewings which resulted in a buyer.
Paul took over as our Sales Negotiator. He is very professional , efficient, helpful & easy to communicate with. Ben was also involved & very helpful too.
Thank you for making a stressful situation as easy as possible.
The whole experience of selling the bungalow has been dealt with really efficiently & I would definitely recommend using The Personal Agent team at Stoneleigh.
Carolyn · 13 February 2026 · The Personal Agent Stoneleigh
Agent replied · 13 April 2026
Thank you for sharing your experience Carolyn, and the five star review.
★★★★★ 5/5
GoogleQuick, easy and smooth process. Paul was very attentive and always responded in no time. From a buyer’s perspective, everything went well and the process was handled efficiently. I’d be happy to recommend them.
Kamil · 13 February 2026 · The Personal Agent Stoneleigh
Agent replied · 13 April 2026
Thank you for your review Kamil, and sharing your experience
★★★★★ 5/5
GoogleDan and the team at personal agent have been so friendly and helpful during the move process. Making adjustments to acclimatise to the changing market we were able to get a quick sale, which we are confident was due to the care, and time the team took to take in the details of our property and really show its value. Thank you all!
Christina · 13 February 2026 · The Personal Agent Stoneleigh
Agent replied · 13 April 2026
Thats great to hear Christina, thank you for using us, and sharing your experience.
★★★★★ 5/5
GoogleReally knowledgeable and great to deal with, especially Dan!
Steven · 13 February 2026 · The Personal Agent Stoneleigh
Agent replied · 13 April 2026
Thank you for taking the time to leave such a positive review Steven. We’re delighted you found the team knowledgeable and easy to work with. I’ll be sure to pass your comments on to Dan, he’ll be very grateful. Thanks again for choosing us!
★★★★★ 5/5
GooglePaul from Personal Agent Stoneleigh and Ewell was excellent. Professional, friendly and hard working to get our house sale over the line. A huge thanks to him and the colleagues that supported him.
Katherine · 13 February 2026 · The Personal Agent Stoneleigh
Agent replied · 13 April 2026
Thats great to hear Katherine, and thank you for sharing
★★★★★ 5/5
GoogleWe used personal agent to sell and buy our new place and everything was very easy and fuss free, right from the price valuation, viewings at our property through to listen to what we wanted in our new house. We worked mostly with Shannon and she kept us up to date throughout the process and helped us get everything over the line. Would definitely recommend them for your next move
Nicola · 16 January 2026 · The Personal Agent Stoneleigh
Agent replied · 13 April 2026
Thank you for trusting us with your sale and purchase Nicola, and for the five star review
★★★★★ 5/5
GoogleI had an excellent experience with John and Mark from the Personal Agent. Their attention to detail during the negotiations and sale process was outstanding, and they were always prompt in responding to my questions and concerns. I would highly recommend the Personal Agent to anyone looking to buy a property, as I felt supported through the process of the purchase.
Sarah · 13 January 2026 · The Personal Agent Banstead
Agent replied · 13 April 2026
Thank you so much for your review Sarah, its really appreciated
★★★★★ 5/5
GoogleMichelle gave an amazingly swift, professional service.
Highly recommend the Personal Agent.
Kim · 13 January 2026 · The Personal Agent Lettings & Management
★★★★★ 5/5
GoogleHuge thank you to Paul, Liam and the rest of the team at The Personal Agent in Stoneleigh.
You have been instrumental in securing our new home and selling our current house. We would not be here without your hard work and professionalism at every step. You have kept us informed throughout and were available to answer any questions that we had.
Would highly recommend them to others looking to move house and wish them all the best in future.
Nick · 18 December 2025 · The Personal Agent Stoneleigh
Agent replied · 17 January 2026
Its been great working with you Nick, and thank you for taking the time to review us.
★★★★★ 5/5
GoogleShannon was my "Personal Agent" when I bought my house via them; she was always professional and had a thorough understanding of the property selling and purchase process, so she was able to give me advice on what to expect.
Excellent in every way, including updates, communications, and keeping us informed throughout the entire process.
Highly recommend!
Lydia · 18 December 2025 · The Personal Agent Stoneleigh
Agent replied · 17 January 2026
Thank you Lydia, we really appreciate you taking the time to share your experience
★★★★★ 5/5
GoogleShannon was our seller’s agent and was such a star! Her communication was 10/10 - she kept us updated of the status of things, was really responsive to all our queries, was absolutely patient with us and great at managing our buyers for us when we were experiencing delays with our own buyer. She even helped us to chase our buyer’s solicitors on behalf of our solicitor/estate agent which I wasn’t expecting to keep the chain moving.
Mabel · 18 December 2025 · The Personal Agent Stoneleigh
Agent replied · 17 January 2026
Thank you so much for sharing Mabel, and Shannon is over the moon to hear your comments
★★★★★ 5/5
GoogleJohn & Mark are great. They worked hard for their vendor but also really supported us as buyers and we are delighted to be buying our dream home. Debbie & Andy
Woodcote · 13 December 2025 · The Personal Agent Banstead
Agent replied · 13 April 2026
We are so pleased for you in your new home, and thank you so much for your kind review.
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