Trusted Agent profile · Surrey
Verified
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
5/5
GoogleJoe Edwardson was excellent. He was professional, hard working and up front. We would recommend them and appreciated their knowledge of the local market
Thank you for your feedback Sophie. We are pleased that Joe provided you with outstanding service, we work hard here at The Personal Agent to make sure all our customers expectations are exceeded!
5/5
GoogleWe purchased with this Estate Agent and the support from Joe was outstanding throughout the process. He went over and above to ensure we were able to obtain our new home. Sarah was very proactive and patient especially through the stressful times. Their professionalism and communication gave a personal touch and we would highly recommend working with them.
Thank you for your feedback. We are pleased that Joe provided you with outstanding service!
4/5
GoogleVery happy with quick response Punctual and polite Able to answer any questions
Thank you for your feedback Clare. We are pleased you received efficient and professional service from the team.
5/5
GoogleMy purchase wasn't as straightforward as I would have liked, however despite all of the problems, Tom was always on hand to give confidence and advice that my move would happen! I'm pleased to say I'm now settled in, happier than ever, and couldn't thank Tom enough!
Thank you for your lovely feedback Frances. We are so pleased that Tom provided you with the very best service to ensure a smooth transaction and we hope you enjoy your new home!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleTom has been brilliant from the outset. The most trustworthy and hardworking agent I have come across. Recommend to all who are thinking of moving!
Thank you for your feedback Ellie. We are pleased that Tom has provided you with the very best service to ensure your experience with us was as expected!
5/5
GoogleWe've recently sold through the Personal Agent in Banstead. We have directly dealt with Tom who has exceeded expectations. The sale went through quicker and easier than we ever could have dreamt of. Thank you for everything! Dom and Liv
Thank you for your feedback Dom and Liv. We are so pleased that Tom ensured a smooth transaction and provided you with the very best service!
5/5
GoogleGot recommend to use them by a friend and couldn't be happier,they sold our house in less then a week! Special thanks to Andrew, Luca, Dan and John great team so professional.
Thank you for your feedback. We are so pleased that Andrew, Luca, Dan and John provided you with excellent service during your sale.
5/5
GoogleVery friendly and professional, I didn't buy my property through this company but they where certainly the best that I had dealings with.
5/5
GoogleThanks so much to the team at The Personal Agent - especially Tom, Ted and George. Tom has been our main point of contact and has been absolutely incredible. Being both professional and proactive during the whole process has made our whole …
Thank you for your lovely review Louise. We are so pleased Tom, Ted, George and the team provided you with only the very best service!
5/5
GoogleThe Banstead team have been helping me with my current property search, I haven't found my dream home yet but they have been very patient with me and giving me advice along the way - Tom and Emily have been especially helpful, I couldn't ask for more
Thank you for your review Sally. We are pleased that Tom and Emily have provided you with excellent service so far during your dream home search!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleI have been looking for a property in Epsom area and Chloe has been attentive and professional throughout my search. She has taken time to understand my needs and presented a number of properties to match. I look forward to continuing to work with Chloe until I secure my ideal place.
Thank you for your feedback Adrian. We are so pleased that Chloe provided you with excellent service and that you were able to secure your ideal home! We hope you are enjoying your new place!
5/5
GoogleAs a first time buyer i was naturally quite nervous, I registered and did a batch of viewings with Grace who really talked through the stages of buying a house. Highly recommend Grace to deal with at the personal agent. Very friendly and caring, thank you!
5/5
GoogleBig thank you to Chloe at personal agent, who has been fantastic, very responsive to the many questions I have had and always very professional!
Thank you for your feedback. We are pleased that Chloe provided you with outstanding service throughout the duration of your time with us!
5/5
GoogleRating only, no written review.
Thank you for your feedback Sonia!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleWe appreciate the assistance Ted has given us in progressing our sale, he made sure everything went through smoothly and was really responsive.
Thanks for your feedback Caroline. We are pleased that Ted ensured your experience with us was excellent!
5/5
GoogleGreat experience, The salesman knew his stuff, came prepared and was a true pleasure to do business with and hopefully we will do again in the near future. Joel Edwardson came across honest and sincere not something you always relate to a EA.
5/5
GoogleVery helpful and hard working service. Been very impressed by Sue who has gone above and beyond to help secure our sale. Thank you
Thank you for your feedback Anthony. We are pleased that Sue provided you with excellent service.
5/5
GoogleGreat service from Tom at the Banstead office. Knowledgeable on each step of the process and a delight to speak to. Looking forward to the future in our new place. Jase.
Thank you for your feedback Jason. We are so pleased that Tom provided you with excellent service.
5/5
GoogleSpecial Thank you to Tom. Very Professional, extremely helpful and an all round nice guy! Highly Recommend their services!
Thank you for your lovely feedback. We are pleased that Tom provided you with excellent service.
5/5
GoogleFrom the initial valuation to exchange of contracts this week, Tom has been superb. Always on hand to help, even on his day off, and made a scary process seem extremely straight forward. Thank you for everything.
Thank you for your feedback Katherine. Here at The Personal Agent we make sure that we go above and beyond with the service we provide. We are so pleased that Tom provided you with outstanding service!
5/5
GoogleHaving recently dealt with Ted in the Sales team, I felt compelled to write a review. Ted was polite, informed and took the time to understand our position. He offered an insight into the market, was able to advise on suitable areas, and generally gave me a strong indication that he'd be able to help us secure our next property. Although we are at the initial stages of our search, Ted was understanding and when we are in a stronger position, Ted will be the first person that I call.
Thank you for taking the time to leave a lovely review. We are so pleased Ted provided you with excellent service!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
