5/5
GoogleAdam Was an absolute pleasure while we did not have the success we hoped for his enthusiasm was a breath of fresh air
Agent replied
Thank you for your feedback Wayne. We are pleased Adam provided you with the very best service!
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google3/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback.
5/5
GoogleGreat friendly service from Joe, nothing was too much trouble from start to finish. Would highly recommend.
Agent replied
Thanks for your feedback Mark. We are pleased Joe provided you with excellent service.
5/5
GoogleVery good experience with The Personal agent as a buyer. John was very helpful and responsive.
Agent replied
Thank you for your feedback Sandeep. We are pleased that John provided you with excellent service!
4/5
Googlethe personal agent were very professional in showing us around properties and the well organised pre and post viewing follow ups were timely and prompt. John Ramsay, from the stoneleigh branch, was in particular, very attentive to our needs and preferences.
Agent replied
Thank you for your feedback Michael. We are pleased that John provided you with excellent service during and after your viewings with us!
5/5
GoogleThank you to John and The Personal Agent for all your help :)
Agent replied
Thank you Phillip for your feedback. We are pleased that John and the team provided you with excellent service.
5/5
GoogleAdam was very helpful and was able to help me out with my queries. a very professional bloke and will highly recommend.
Agent replied
Thank you for your feedback. We are so pleased Adam provided you with the very best service.
5/5
GoogleI rang up to speak to Adam L as he has given me advise in the past and helped me out even when i wasnt giving them business. this is a true sign of professionalism and Adam was able to provide good insight in the industry.
Agent replied
Thank you for your feedback. We are happy to hear that Adam provided you with the very best service!
5/5
GoogleAdam showed us round a beautiful property. Throughout the viewing he was extremely professional and extremely helpful. We placed an offer and Adam made the whole process easier and less stressful!
Agent replied
Thank you for your feedback. We are so pleased that Adam provided you with excellent service throughout your time with us.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback!
5/5
GoogleDealing with Adam from the Epsom branch has been a pleasure. Dealing with queries out of work hours to make sure he has kept both myself and the buyer of my property happy at all times has really gone a long way with everyone and Adam has made this transaction very easy going and I couldn’t thank him enough.
5/5
GoogleCan’t thank Adam enough from The Personal agent in Epsom for all the hard work and effort he put into finding myself my dream home. Will highly recommend him to everyone I know who is looking to buy or sell a property within the local area. Thank you again Adam!
5/5
GoogleThank you to The Personal agent team and especially Adam for all the assistance in finding a buyer so quickly. Within a week of putting the property onto the market, I had 3 offers and I couldn’t be happier with the service I had received. I will highly recommend this wonderful team to everyone I know looking to buy or sell within the local area.
5/5
GoogleThank you to the Personal agent for your professionalism throughout the whole process. Adam has kept us informed at all times and has made buying a property less stressful than I’ve found at other agencies. Would highly recommend this company and Adam for anyone looking to buy or sell.
Agent replied
Thank you for your feedback Teena. We are pleased that Adam provided you with efficient and excellent service during your time with us!
5/5
GoogleSearching for a property during a pandemic can be found to be rather difficult as I’ve experienced with other agents but dealing with Adam from The Personal agent has been amazing for both my wife and I. Very responsive, very professional, very knowledgeable and very helpful in finding us the right home for our family. Thank you to Adam for all his hard work and help over the last couple of days.
5/5
GoogleWe have just completed a house sale & purchase through Personal Agent and can't rate their service highly enough. It's been a tricky year for selling & buying but they really looked after us from the start of the process right until the end. We had a terrible experience with another local agent and decided to change agents to Personal Agent and they sorted us out right away - selling our house within a week and then actively searching for a new place for us when our first intended purchase fell through. Special shout out to Dan & Cat too. Thanks so much team!
Agent replied
Thank you for your feedback Hannah. We are so pleased that Dan, Cat and the team here at The Personal Agent Ewell provided you with outstanding service during the selling of your property!
5/5
GoogleDefinitely one of the best property agencies I have come across. Our agent John Ramsey was highly professional, easy to approach and genuine. They focused on both buyer‘s and seller’s interests throughout the process. Highly recommend them.
Agent replied
Thank you for your feedback John. We are pleased that John and the team were able to provide you with the very best service.
5/5
GoogleTom has been a star! Lovely to speak to and helpful throughout! Brilliant!
Agent replied
Thank you for your feedback Polly! We are pleased Tom has provided you with excellent service throughout your time with us!
5/5
GoogleWell done to Tom and the team at the Personnal agent.Really pulled it out of the bag on a complicated purchase and sale on my behalf yet again. Thanks and again well done.
Agent replied
Thank you for your feedback Tricky. We are so pleased Tom and the team provided you with excellent service!
5/5
GoogleGreat company and service, Joesph helped me buy my new house was very professional and helpful.
Agent replied
Thank you for your review. We are pleased that Joseph and the team provided you with excellent professional service.
5/5
GoogleThe very best estate agent I've used in the past 25 years...
Agent replied
Thank you for your feedback Matthew. We are so pleased that you were happy with our services!
5/5
GoogleWe had a very great experience with Personal Agent, specially with Cat and Daniel that were very responsive and reassured us along the way. Very communicative. I would definitely recommend them.
Agent replied
Thank you for your feedback Daniel. We are so pleased that both Cat and Daniel provided you with excellent service throughout your time with us!
5/5
GoogleGreat first time buyers experience
Agent replied
Thank you for your feedback Phil. We hope you are enjoying your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
