Trusted Agent profile · Surrey
Verified
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
5/5
GoogleHaving had dealings with The Personal Agent I can highly recommend them and in particular Luca Sarteur in the Stoneleigh office. I found Personal Agent to be highly professional, courteous and responsive with excellent customer service.
Thank you for your feedback Mina. We are so pleased that Luca and the team provided you with excellent service.
5/5
GoogleGreat service from the personal agent through a difficult market, would use agin.
5/5
GoogleProfessional and always on hand to help, Tom is the reason my sale went through! Best Wishes, David.
Thank you for your feedback David. We are pleased that Tom provided you with excellent service.
5/5
GoogleJoe Edwardson helped me massively when searching for my first home. Thanks Joe
Thank you for your feedback James. We are pleased Joe provided you with only the very best service during your time with us.
5/5
GoogleAdam was really helpful and efficient in finding me a property and couldn’t recommend him enough
Thank you for your feedback Charlie. We are please Adam provided you with a professional and efficient service during your time with us.
5/5
GoogleJoe from the Sales team was extremely professional, making sure the end to end process was done efficiently, keeping me updated every step of the way.
Thank you for your feedback Livie. We are pleased that Joe provided you with excellent service during your time with us.
5/5
GooglePleasant experience with Joe handling the whole process from start to finish. As first time buyers we needed a lot of guidance and throughout he was there at all times to answer any questions we had. We can’t recommend enough. Thank you!
Thank you for your feedback. We are pleased Joe provided you with outstanding service. We hope you enjoy your new home!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your feedback Harry!
5/5
GoogleMany thanks to The Personal Agent who made the moving process seamless. I would highly recommend them.
Thank you for your feedback Ann. We are so pleased that the team provided you with excellent service during your move!
5/5
GoogleGreat work from the sales team thanks to John , Dan and Paul for the professional service.
Thank you for your feedback Vikran. We are so pleased John, Dan and Paul provided you with excellent professional service.
5/5
GoogleExcellent experience working with The Personal Agent. The team truly went above and beyond. Highly recommend!
5/5
GoogleThank you to Adam for being very helpful in the house buying process. A very kind and professional gentlemen.
Thank you for your feedback. We are pleased that Adam provided you with the very best service, we work hard to ensure all our clients receive just that.
5/5
GoogleI had a very challenging and stressful experience buying property before I contacted Joe Edwardson at Personal Agent. He was incredibly helpful, knowledgeable and professional and the entire process was smooth and stress free. Not only did I receive my dream house thanks to Joe, I gained my independence and freedom.
Thank you for your feedback Bradley. We are so pleased that Joe provided you with excellent service throughout your time with us. We hope you enjoy your new home!
5/5
GoogleRating only, no written review.
Thank you for your feedback Sandra.
5/5
GoogleTed Goodman was extremely professional throughout the process of buying my property, my family and I can't thank enough. Ali
Thanks for your feedback Ali. We are so pleased that Ted provided you with excellent service throughout your time with us!
5/5
GoogleReceived excellent service at the Personal Agent Banstead, would highly recommend selling your house through them. Ted was always on the ball and kept me updated throughout the process. Thanks team!
Thank you for your feedback Craig. We work hard to make sure that we achieve customers expectations like yours. We are so pleased Ted provided you with the very best service!
5/5
GoogleTom has been a delight to deal with. Highly recommend to sellers / buyers. C
Thank you for your feedback Charlie. We are pleased Tom provided you with the excellent service throughout your time with us.
5/5
GoogleThe team at Banstead made the process of selling my property a pleasant experience especially during these hard times. Ted was superb in getting it wrapped at our earliest convenience and made sure to keep us posted throughout. Thanks!
Thank you for your feedback Gordon. We work hard here at The Personal Agent to ensure all our customers needs are exceeded. We are pleased that Ted provided you with the very best service.
5/5
GoogleWe bought our first property through the Personal Agent and have exceeded expectations throughout the process. Ted was able to meet each one of our requirements finding our home and kept us updated along the way. Strongly recommend.
Thank you for your lovely review Stacey. We are so pleased that Ted provided you with excellent service an we hope you enjoy your new home!
5/5
GoogleAmazing team Personal Agent are in the Banstead branch. Every member managed our expectations as best as possible and eventually to the end goal, buying our first place! We dealt with Tom and he was simply incredible.
Thank you for your feedback! We are pleased that Tom and the team provided you with outstanding service during your time with us.
5/5
GoogleRating only, no written review.
Thanks for your feedback.
5/5
GoogleIt was a pleasure dealing with Adam from the Personal Agent in finding myself my first property. Very knowledgeable and very professional from the very start. I would highly recommend Adam to anyone looking to sell or buy a property within the area as I will certainly go back to them for my next purchase.
Thank you for your kind words Craig. We work hard to make sure our clients expectations are exceeded, we are pleased that Adam provided you with the very best service.
5/5
GoogleWe've been working with Adam Latter to find our new place and he's always very attentive and informative. Recommended!
Thank you for your review Daniel. We are pleased Adam ensured you received the very best service!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
