5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback!
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,600 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleThe team at The Personal Agent (and particularly Daniel and Cat) were always on hand and helpful during the sale of our property. They assisted us in pushing the sale along and we would highly recommend them.
Agent replied
Thank you for your feedback Abigail. Here at The Personal Agent we work hard to make sure all our clients receive excellent service!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback!
5/5
GoogleVery happy with Paul and the Team at Personal Agent throughout the process of our house purchase. They were very professional and kept us up to date throughout the proceedings. Great!
Agent replied
Thank you for your feedback Stephen. We are so pleased Paul and the team provided you with the very best service during your time with us!
5/5
GoogleJoe and Grace were very helpful throughout the process. Thank you all
Agent replied
Thank you for your feedback Jon. We are so pleased you received excellent service from Joe and Grace during your time with us!
5/5
GoogleVery good customer care from the personal agent team in stoneleigh whilst i was looking for a new home in the area. Although it was an extremely busy time. They were the only agents who made follow up calls after viewings . And i have now found the right property thanks to their hard work. Julie b.
Agent replied
Thank you for review! We are so pleased the team here at The Personal Agent - Stoneleigh provided you with the very best service. We hope you enjoy your new home!
5/5
GoogleLuca was professional and really understood what we were looking for, great local knowledge.
Agent replied
Thank you for your feedback Jennifer. We are so pleased Luca provided you with excellent service!
5/5
GoogleOutstanding service from Dan from The Personal Agent. From the point of viewing properties to exchange of contracts he was always polite, professional and a pleasure to deal with. I would highly recommend anyone looking to buy or sell to go and see the guys at The Personal Agent.
Agent replied
Thank you for your feedback. We are so pleased that Dan provided you with outstanding service!
5/5
GoogleThank you to Tom for helping get our move through! Not only was he very helpful but also a really nice person to speak to and seemed generally caring throughout the process.
5/5
GoogleI have used the Personal Agent a number of times now and have always been impressed with them. I have found them to be knowledgable of the local market and really helpful. They are not pushy and I have always felt that they have had my best interests at heart. I would strongly recommend using them!!
5/5
GoogleAfter going with a few different agents before Personal Agent, We were so pleased we made that move, communication was brilliant much better than other agents we used. Answered all the questions we had/have in a friendly way. Thank you, Luca, Paul, John and Dan :)
Agent replied
Thank you for your feedback. We are so pleased that the team here at The Personal Agent provided you with outstanding service during your time with us!
5/5
GoogleProfessional and trustworthy throughout, the efforts and determination of the Banstead guys was second to none. Tom and the team went the extra mile through a difficult transaction. I can honestly recommend this agency and wouldn't hesitate to call if I was to sell again (hopefully not for a while though!). David.
Agent replied
Thank you for your feedback David. Here at the Personal Agent we work hard to go above and beyond with our service for all customers. We are pleased you received the very best service!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback!
5/5
GoogleVery impressive, no other agent was better than Paul at keeping me up to date with properties on the market or about to come on the market. very polite and helpful. certainly recommend if you was selling.
5/5
GoogleTom has been golden in getting my property sale through. His persistence and positive attitude really has meant a lot to us and his desire to get us moved will be remembered.
Agent replied
Thank you for your feedback Christine. We are pleased that Tom provided you with excellent services during your time with us!
5/5
GoogleMy parents have just bought through PA Banstead and Tom has been a breath of fresh air. A cut above our own agent who we used to sell their own house in London. First class service and my parents are now looking forward to settling down for their retirement years in Tadworth.
Agent replied
Thank you for your feedback. We are pleased Tom provided you with outstanding service during your time with us!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback Kenneth!
5/5
GoogleCouldn't recommend Ted and the team at Banstead for their assistance in our sale. Would highly suggest giving them a call if you're looking to sell in the local area. Thanks team!
Agent replied
Thank you for your feedback Jack. We are so pleased Ted and the team here at Banstead provided you with excellent service during your sale with us!
5/5
GoogleTed was extremely helpful when we purchased our first property, he demonstrated efficiency and professionalism throughout the sale. Thank you for all your help team! Taylor and Steve
Agent replied
Thank you for your review Taylor. We are pleased that Ted and the team provided you with efficient and professional service! We hope you enjoy your new home!
5/5
GoogleI've been looking for a couple of buy to lets over the past 6 months and managed to find one of the two through Tom at Personal Agent. He listened to what I was after and eventually found it. I'll be back in touch when I need more flats! Clive.
Agent replied
Thank you for your review. We are pleased Tom provided you with excellent service!
5/5
GoogleWe had the best service possible and delivered all promises. Sold the house in no time and been very professional and efficient. I would recommend Personal Agent to every one.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thank you for your feedback. We are so pleased that the team provided you with professional and efficient service during your sale with us.
5/5
GoogleThe Personal agent in Stoneleigh have been amazing and outstanding. Once we had appointing them we had 6 viewings before the house was officially on the Market and accepted an offer 1 week later. Everyone was very professional and friendly specially John & Andrew. They kept us informed at all times and keen to make the process as easy as possible. I’ll be recommending The Personal agent in Stoneleigh have been amazing.
Agent replied
Thanks for your review David. We work hard to make sure we meet expectations like yours, we are pleased that the team provided you with outstanding service!
5/5
GoogleDaniel and the team have provided exceptional service with their fast response time and friendly and professional manner.
Agent replied
Thank you for your feedback Leah. We are so pleased Daniel and the team provided you with outstanding service!
5/5
GoogleChloe helped me with my property search, she listened every step of the way and didn’t waste my time with unsuitable properties. It was a delight to deal with an honest estate agency. Highly recommend.
Agent replied · 8 January 2025
Thank you for your feedback Pete. We are so pleased that Chloe provided you with excellent service during your property search with us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
