Trusted Agent profile · Surrey
Verified
★★★★★
3,898 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on four platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
5/5
GoogleI want to thank TPA, and especially Ren, for helping me and my family get through a long and frustrating process of home purchase. Having previous experience with them I can say that The Personal Agent is by far the best Sales and Lettings agent in Epsom and the surrounding areas. Highly recommended.
5/5
GoogleI’ve been with Personal Agent for 4yrs and renewed for another 2yrs at a different property. Check in check out had been a stress free process for me and the staff there is very friendly and helpful all times. I’ve been with another top real estate agent for 5yrs before Personal Agent locally and I will definitely choose Personal Agent over them for the excellent service they provide.
5/5
GoogleProactive, great communication, successful sale, well organised
Thanks for your review Chris. Here at The Personal Agent we work hard to ensure all clients receive excellent service.
5/5
GoogleRen was such a great help liasing between our solicitors! Would definitely recommend
Thank you for your feedback Phil. We are pleased to hear Ren provided you with excellent service during your time with The Personal Agent!
5/5
GoogleSold my property through these guys. Callum was professional and delivered a deal over the asking price! Cant recommend enough!
Thank you for your review Paul. We are pleased that Callum provided you with excellent service during your time with us!
4/5
GoogleI found them to be staight forward to deal with and accuate with the information provided
Thank you for your feedback. We are so pleased that the team provided you with efficient and professional service!
1/5
GoogleRating only, no written review.
Dear Christine, Apologises that your experience when looking for a property through our agency was not a successful one. Even though you didn’t sell or purchase a property through us it’s important that all clients have a positive experience. I’m glad to hear you have now found a property and are happy in your new home.
5/5
GoogleGreat agency, supporting my move from Surrey down to Hampshire. From initial listing through to completion, Sarah kept us fully informed throughout and was creative in finding solutions to the usual niggles and issues that you get with property moves. Would highly recommend.
Thank you for your feedback Ed. We are pleased that you received excellent service from Sarah and The Personal Agent team. We hope you enjoy your new home!
5/5
GoogleRating only, no written review.
Thank you for your feedback Carl!
5/5
GoogleRating only, no written review.
Thank you for your feedback Mark!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleHad a great experience with Daniel Bennett on our house purchase. He was very friendly, professional and helped the process go smoothly. Thank you!
Thank you for your review Vicki. We are pleased Daniel provided you with excellent service and we hope you enjoy your new home!
5/5
Google“Simply brilliant...” Having used the Personal Agent's Letting and Property Management service for a number of years now. Absolutely professional and thorough. Super friendly staff, Joe, Katie, Michelle, and Ria just to name a few. And communication is great. It really takes all the heavy lifting of letting property off me. Can honestly say best estate agents I have dealt with. Recommended unreservedly
Thank you for your feedback. We are so pleased that you received excellent service from The Personal Agent team.
4/5
GoogleRating only, no written review.
Thank you for your review!
5/5
GoogleSo far we have been very impressed with Paul and John from the Personal Agent. We are at the very start of buying and selling through the Personal Agent but their service has been very efficient and professional.
Thank you for your feedback Laura. We are please Paul, John and The Personal Agent team at Stoneleigh provided you with efficient and professional service.
5/5
GoogleSue was very professional and constantly kept us updated throughout the entire sale. We felt at ease knowing she was assisting with the sale transaction.
Thank you for your feedback Jenna. We are pleased that Sue provided you with excellent service!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleChris was very helpful and informative from start to finish. Always responded very fast and made us feel at ease. Thank you for all your help 😊
Thank you for your feedback Nicola. We are so pleased Chris provided you with excellent service.
5/5
GoogleVery impressed by this agency. always keeping me updated with what's coming to the market and very knowledgeable with what's going on in the local area.
Thank you for your feedback Steven. We work hard to provide all of our clients with excellent service.
5/5
GoogleWe dealt with Ren during our sales progression. Ren has been exceptional, keeping us updated with regular catch ups and and guiding us along the way. Very professional, calm and re-assuring would sum up our experience with Ren.
Thank you for your review Ryan. We are so pleased Ren provided you with outstanding service during your time with The Personal Agent - Epsom
5/5
GoogleSuch an excellent service throughout! I can’t praise Chris, Joe and the team at The Personal Agent enough. I genuinely felt that they cared and gave us a fantastic personal service throughout. Joe was a pleasure to deal with and Chris could not have done more to keep our chain together and even chased and managed a section which wasn’t his. He was available on his days off, was so proactive and really knowledgeable and experienced. Our chain would not have progressed without him, he would touch base even when there wasn’t an update which kept us informed and calm knowing he was ‘on it’. I would HIGHLY recommend the personal agent, such a great service and a firm that really cares about their customers. Thank you!
Thank you for your review! We work hard to ensure we meet our clients expectations and we so pleased that Christ, Joe and the team here at The Personal Agent provided you with outstanding service.
5/5
GoogleRating only, no written review.
Thank you for your feedback!
1/5
GoogleWife called and asked for viewing on Tuesday, we have chased again and still nobody has called us back.
Dear Mr Savingalantham, I am sorry to hear that you have not heard back from us. We do not seem to have you registered on our sales or lettings books. Could you please contact the Epsom office on 01372 745850. I can assure you the team are waiting for your call and will help you immediately.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
