Trusted Agent profile · Surrey
Verified
★★★★★
3,898 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
4/5
GoogleThe Personal Agent were efficient and always kept me in the loop regarding the status of the exchange, Joe and Amish were pleasant and always on the end of the phone happy to answer queries and chase any issues upPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Alex. We are pleased that you received excellent service from Joe, Amish and the team here at The Personal Agent.
5/5
GoogleHighly recommend The Personal Agent! Adam was very helpful and knowledgeable without forgetting to be friendly. Big thanks to The Personal Agent and Adam especially for time and efforts.PositiveResponsiveness, Professionalism
Thank you for your lovely review. We are pleased Adam and The Personal Agent team provided you with excellent service!
5/5
GoogleJoe helped me throughout the whole process, our chain faced plenty of problems but he was on there to help throughout. Would happily recommended The Personal Agent.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Ben. We are pleased that Joe provided you with excellent throughout the duration of your time with us.
5/5
GoogleI had a great experience with joe from sale, he was both professional and Quick to respond to my query’s. He made the experience easy and stress free!PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback John. We are so pleased that Joe provided both a professional and efficient service to you during your time with us!
5/5
GoogleChris Shaw is very professional and ultimately great at his job. Very responsive, knowledgeable, helpful and funny which helps during what can be a stressful time.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback Becky. We are pleased that Chris provided you with excellent service during your time with us.
5/5
GooglePurchased our first home through TPA and have been walked through the process from beginning to end by Chris ad Sarah, very professional and patient with us, can recommend their services without a doubt.PositiveResponsiveness, Professionalism
Thank you for your kind words Ben. We are pleased Chris and Sarah provided you with the very best service.
5/5
GoogleHad a very pleasant and helpful experience with Joe at ‘The Personal Agent’ he was always on hand to answer my queries, no matter how big or small. Would firmly recommend. Thanks Joe!PositiveProfessionalism
Thank you for your lovely feedback Amy. We are pleased that Joe provided you with only the very best service!
5/5
GoogleI felt the communication was excellent and was kept up-to-date on the process and managed very well during COVID. This being my first chain selling and buying was made more seamless.PositiveResponsiveness, Professionalism
Thank you for your feedback Andrew. We are so pleased that the team provided you with excellent service.
5/5
GoogleRen form the Epsom branch has been amazing, she went above and beyond and couldn't do enough to help. Rens costumer service has exceed what was expected, we felt she really cared and kept us up to date throughout the whole process. She made the whole process alot less stressful. Mr And Mrs ChalmersPositiveResponsiveness, Professionalism
Thank you for your feedback. Here at The Personal Agent we work hard to meet expectations like yours and we are pleased you received outstanding service from the team.
5/5
GoogleI rang up to speak to Adam L as he has given me advise in the past and helped me out even when i wasnt giving them business. this is a true sign of professionalism and Adam was able to provide good insight in the industry.PositiveProfessionalism
Thank you for your feedback. We are happy to hear that Adam provided you with the very best service!
5/5
GoogleI want to thank TPA, and especially Ren, for helping me and my family get through a long and frustrating process of home purchase. Having previous experience with them I can say that The Personal Agent is by far the best Sales and Lettings agent in Epsom and the surrounding areas. Highly recommended.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleSarah Goddard was particularly helpful and provided an excellent service. She was always polite, always phoned, chased, and did what she said she was going to do and always kept us informed.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Ann. We are pleased Sarah provided you with excellent service throughout your time with The Personal Agent Epsom.
5/5
GoogleRen was fantastic in keeping us informed throughout the process, especially during a delay to the exchange. Her communication and professionalism filled us with reassurance that everything was being completed as it should. Thank you for all your help!PositiveResponsiveness, Professionalism
Thank you for your review Paul. We are pleased that Ren provided you with excellent service during your time with us!
5/5
GoogleVery happy with the services Adam Latter and Sarah Goddard provided. Both were very proactive and Sarah was always quick when responding to any questions I had. Would definitely recommend !PositiveResponsiveness, Professionalism
Thank you for your feedback. We are so pleased that Adam and Sarah provided you with excellent service.
5/5
GoogleThe Personal Agent has been great during my house search process. The staff are all very patient and helpful, in particular Joe, who has been very attentive and supportive every step of the way. Thank you!PositiveProfessionalism
Thank you for your feedback Chloe. We are pleased that Joe and the team provided you with excellent support and overall service throughout your time with us.
5/5
GoogleSelling property with Personal agent was really easy and comfortable. Especially Ren. He updated progress every week and very fast respond. So happy and recommend 100% Thank you so much.PositiveProfessionalism
Thank you for your feedback. We are so pleased the team here at The Personal Agent - Epsom provided you with excellent service.
5/5
GoogleThe Personal Agent got off to a good start in selling my property - but Ren (Sales Progressor) was a shining light in helping to get to contract exchange. She followed up with all parties and gave me more progress information and was more accessible than my solicitor! A great help.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback David. We are so pleased that Ren provided you with excellent service!
5/5
GoogleI received first class service from Ren Pugh who was extremely hard working, informing and updating me all the time, getting work done swiftly, all whilst being extremely polite and kind. Offering her help at all times if I needed anything. Absolutely brilliant!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are so pleased that you received outstanding service from Ren, we work hard to meet expectations like yours.
5/5
GoogleMy agent Chloe Jackson was professional and extremely hardworking. She would always be my first choice if I were to sell or buy a property in the future again. I really appreciated her advices and always felt very well with her sympathic interpersonal kind. I can absolutely recommend her.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Daniel. We are pleased that Chloe provided you with a professional and outstanding service during your property search with us.
5/5
GoogleMy dealings specifically relate to Joseph Edwardson and Amish Bodhania. To give some context: My partner and I were first time buyers and had previously put an offer in on no chain maisonette which after 10 months of waiting around and pushing with Eastons decided to pull out of, because we were getting no where and had the worst experience. With personal agent and specifically Joe and Amish, we started the chain (being first time buyers) and ended up being in a 4 person chain from August and have now got a completion date for December. The service and responsiveness of both Joe and Amish have been 5 star. My partner and I have been impressed with their professionalism throughout the process and couldn’t recommend them more highly. We did have a few hiccups with the chain and Joe and Amish both dealt with this really well and managed to keep the whole chain up to date and moving smoothly. This is a far cry from what we experienced with Eastons and I highly recommend personal agent to both buyers and sellers. I would be using them again when we eventually decide to sell and will be advising others to do the same. They just get the job done but you feel they have the managed to get the right level of firm and compassionate with the stressful situation you are in. Thank you to both of them!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking your time to leave this lovely review Emma, we are pleased that Joseph and Amish provided you and your partner with excellent service during your time with us! We hope you are enjoying your new home!
5/5
GoogleThe Personal Agent provided excellent service when I sold my flat. Joe Edwardson handled the initial sale professionally and was really helpful in the process. I am also particularly grateful to Ren Pugh, the Sales Progressor, who was instrumental in assisting with the final process of moving to exchange and completion. Without her assistance, the whole process would undoubtedly have been a lot more difficult!PositiveResponsiveness, Professionalism, Value
Thank you for your feedback! We are so pleased the team here at The Personal Agent - Epsom provided you with excellent service.
5/5
GoogleAmish from the sales progression team at the Personal Agent, Ewell, was invaluable. He called to update me regularly and was always positive, upbeat & cheerful. He liaised between the parties and ironed out any issues. An excellent service!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are pleased that you received excellent service from our team!
5/5
GoogleWe were treated with absolute professionalism throughout the process of our purchase of a property. Adam went above and beyond with communication and advice. We would not hesitate to recommend him and the company. Thank you Adam.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are so pleased that you were provided with the very best service from Adam, we work hard here at The Personal Agent to ensure that we exceed every clients expectations! We hope you are enjoying your new home!
5/5
GoogleAs a first time buyer it was so important for me and my partner to have someone at hand to answer any questions we had. Joe from sales was exactly what we needed he had the answers for the questions we asked and if he didn’t know the answer, he was honest and done his upmost to find the answer for us! The process was made so much easier by having Joe guide us through it. Thanks again Joe!PositiveProfessionalism
Thank you for your feedback Kieran. We are pleased that Joe provided you with the very best service during your time with us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
