Trusted Agent profile · Surrey
Verified
★★★★★
3,890 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,890 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
996
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,852 reviews on Google only. Show every review
5/5
GoogleRosie did a great job showing us around. Very friendly and helped us when the next viewers turned up early and wanted to get in!
Hi Geoff, Thank you for your kind feedback. We’re delighted to hear that Rosie made such a positive impression during your … More
5/5
GoogleAs a first-time buyer, viewing our first ever property, Rosie was lovely. On time, smiley and answered all our questions, as we continue to look for our new home, I wouldn't hesitate to view with The Personal Agent again.
Thank you for sharing Ellie and your 5 star review
5/5
GoogleWe had a great experience with Rosie, she was professional and knowledgeable. She made us feel welcome, gave us space to look around without rushing us (even though we were a bit late), and was very helpful about the local area, including schools and parks.
Dear Enkeleda, Thank you for your lovely feedback! We’re so pleased to hear Rosie made you feel welcome and provided such helpful insights, she’ll be delighted to hear your kind words
5/5
GoogleRating only, no written review.
Thank you for your 5 star review Siskoo
5/5
GoogleJohn @ Personal Agent Banstead has been absolutely phenomenal during the recent sale of my property. So knowledgeable with tremendous expertise and experience, so personable and lovely, he went above and beyond every single step of the way to get my property sold. Would highly recommend!
Hi Mel, Thank you so much for your wonderful feedback. We’re absolutely delighted to hear about your experience with John at our Banstead office. His knowledge, expertise, and dedication are exactly what we strive to deliver for every client, and it’s fantastic to know he went above and beyond to support you throughout your sale. Your recommendation truly means a lot to us, and we’ll be sure to pass on your kind words to John. Wishing you all the very best for the future.
5/5
GoogleJohn Ryan twice showed me around the house I was interested in. On both occasions he arrived at the property punctually - before me - was courteous, friendly and informative about the property. He returned my telephone calls promptly on the couple of occasions when he was not immediately available to take my calls to him.
Hi Sean, Thank you for your review. We’re delighted to hear about your positive experience with John. His punctuality, professionalism, and approachable manner are exactly what we aim to deliver, and it’s great to know he kept you well informed and returned your calls promptly. We’ll be sure to pass on your comments to John, he will be very pleased to hear them.
5/5
GoogleRating only, no written review.
Thank you for your 5 star review David
5/5
GoogleRating only, no written review.
Thank you for your 5 star review Alan
5/5
GoogleThank you to everyone at The Personal Agent for a smooth sale. Friendly and knowledgeable team. Big thank you to Dan and to Sarah, for her proactive and friendly approach to …
Dear Simonne, Thank you very much for your kind feedback, it was a pleasure assisting you with your sale. I will be sure to pass your comments on to Dan and Sarah. Wishing you all the best for the future.
5/5
GoogleVery helpful and professional .
Thank you for sharing Ciaran
5/5
GoogleRosie was very friendly and informative and it was a breeze of a viewing
Thank you for your review Tom
5/5
GoogleGreat viewings with Rosie!!
Thank you for sharing Louise
5/5
GoogleWould highly recommend The Personal Agent and Chris in particular. We bought a house through him and he couldn't have been better - great expertise & knowledge, and the purchase wouldn't have happened without him.
Dear Steve, Thank you for your fantastic feedback! We’re delighted to hear Chris provided such excellent support and expertise throughout your purchase, he’ll be thrilled to know he made such a difference
5/5
GoogleWe have had several viewings with Rosie and she is always very knowledgeable about the property and able to answer all our questions. She is always on time and professional and friendly. We are impressed!
Dear Lynn, Thank you for your kind feedback, we’re delighted to hear Rosie made such a positive impression. We’ll be sure to pass on your comments to her
5/5
GoogleRosie did a great job showing us around. Very friendly and helped us when the next viewers turned up early and wanted to get in!
Hi Geoff, Thank you for your kind feedback. We’re delighted to hear that Rosie made such a positive impression during your … More
5/5
GoogleAs a first-time buyer, viewing our first ever property, Rosie was lovely. On time, smiley and answered all our questions, as we continue to look for our new home, I wouldn't hesitate to view with The Personal Agent again.
Thank you for sharing Ellie and your 5 star review
1/5
GoogleRating only, no written review.
Dear Annie, Thank you for taking the time to share your feedback. We are sorry to learn that your experience has not met expectations. At present, we have been unable to locate your details within our sales or lettings records, and we are not aware of any formal complaint under your name. We would very much like the opportunity to investigate this further and address any concerns you may have. Please could we kindly ask you to contact our Stoneleigh branch directly, or reach out to us with further details so that we can look into this matter thoroughly and work towards a resolution. We take all feedback seriously and are committed to providing a high standard of service. Thank you
5/5
GoogleThank you to everyone at The Personal Agent for a smooth sale. Friendly and knowledgeable team. Big thank you to Dan and to Sarah, for her proactive and friendly approach to …
Dear Simonne, Thank you very much for your kind feedback, it was a pleasure assisting you with your sale. I will be sure to pass your comments on to Dan and Sarah. Wishing you all the best for the future.
5/5
GoogleRosie was very friendly and informative and it was a breeze of a viewing
Thank you for your review Tom
5/5
GoogleVery helpful and professional .
Thank you for sharing Ciaran
5/5
GoogleSince Personal Agent took over the tenancy management from the previous agent, they've been superb with getting information back to us really helped us with tenancy process. From a renters perspective it's been a delight dealing with Michelle and the team!
5/5
GoogleReally friendly and swift process working with Paul at Personal Agent, who has helped us to secure our forever home. Really happy with the service. Thank you to the team - and a special thank you to Paul Davis.
Hi Lacey, Thank you so much for your kind words! It was an absolute pleasure helping you secure your forever home. I’ll be sure to pass your lovely feedback on to Paul and the wider team. Wishing you many happy years ahead in your new home!
5/5
GoogleRating only, no written review.
Thank you Deborah for your 5 star review
1/5
GoogleWe were in the process of purchasing a property through TPA. We instructed solicitors and paid for a Level 3 survey with a surveying company recommended by TPA. Following the survey and legal enquiries, it became apparent that the property was not as advertised. After lengthy email correspondence and no responsibility being taken by TPA, the matter was referred to The Property Ombudsman. The Ombudsman’s findings made clear that the seller had informed TPA that the fourth bedroom did not have building regulation sign-off. Despite this, the property was still marketed as a four-bedroom home. As a result, we experienced significant delays, wasted considerable time and effort, lost our buyer due to the delay, and have been left substantially out of pocket. The Ombudsman awarded us financial compensation from TPA however, this amounted to less than one third of our overall financial.
Dear Oliver, Thank you for taking the time to share your feedback. As this matter was referred to The Property Ombudsman, we feel it is important to clarify that the Ombudsman issued a formal decision and awarded compensation. The award reflected what was described as shared responsibility between the parties involved and the fact that, despite the issues identified, the transaction remained capable of proceeding. We appreciate that the process was disappointing for you, and we recognise the time and effort involved in any property transaction. However, as the Ombudsman has now reviewed the matter and made a determination, we consider the issue to be formally concluded. We wish you all the best in your future property search.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 20192020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.
British Property Awards by year, 2025 to 20232025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,598 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
