Trusted Agent profile · Buckinghamshire
Verified
★★★★★
1,614 reviews across 8 offices and 3 platforms
The JNP Partnership has eight offices, in High Wycombe, Hazlemere, Princes Risborough (two offices), Amersham, Stokenchurch, Great Missenden and Prestwood (Buckinghamshire). Together they have 1,614 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The JNP Partnership's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleQuick and efficient, great customer service and an excellent home gained, thank you.
Thank you Mohammad! We're so pleased the team was able to help you find your new home and wish you many happy memories there.
5/5
TrustpilotNatalie is professional and friendly
Natalie was an absolute super star. She was professional and friendly and always helpful. Natalie always returned calls promptly and reassured me when needed. Natalie secured a property for my nephew, everything went smoothly and he was in the property promptly. I recommend Natalie at JNP if your a landlord or a tenant.
Thank you Katherine! We're so pleased to hear that Natalie provided such professional, friendly and helpful support. She will be thrilled with your recommendation! We wish your nephew many happy memories in his new home.
5/5
GoogleJNP were absolutely brilliant in the sale of my fathers house. They kept us up to date with the whole process from advertising the property to the final act of completion. … More
Thank you for your review Geoff. We are so pleased that Nathan, Lisa and the team were able to help with the sale of your fathers house. Thank you for choosing JNP.
1/5
TrustpilotCriminally Poor Deposit Return Process
UPDATE1 30/01/25 As of todays date I have still yet to receive any of my deposit. Especially after reaching out to the contacts that JNP has left in this reply. UPDATE2 30/01/25 After contacting JNP again, there seems to be an issue with their process and certain people within the business who action them. I would like to thank Sam and Chloe for talking the time to look into this matter regarding my deposit. UPDATE3 30/01/25 Funds have been received. I would not recommend JNP Lettings due to their unacceptable handling of my tenancy deposit return, despite on-time payments and no issues from my tenancy. I moved out of the property in December 2024, and despite the legal requirement to return the deposit within 10 days, I am still waiting over 4 weeks later!!
Thank you for your updated review. We’re sorry to hear that you have not yet received your deposit and appreciate how frustrating this must be. Please do speak to your dedicated contact, Semra, on 01494 358900 for a full update.
5/5
TrustpilotBest Team Ever!!!
Best Team Ever!!! The Team at JNP HW are absolutely amazing!!! They responded to every single message. I have to say Jan & Lisa was absolutely super. Jan was so kind and so patient, getting a place is not easy with all the variables that have to be manged, however Jan navigated these challenges with grace and ease and played a pivotal role in making sure i got my keys, i can not thank you enough you will forever be remembered and have a place in my heart. Thank you!!!! Thank you!!!! Thank you!!!!
Thank you Jasmin! What a review to end the year with! We are genuinely so thrilled to have been able to help you buy your property. Jan and Lisa will be over the moon to know that their hard work, dedication and kindness has meant so much to you. Wishing you many happy memories in your new home!
5/5
GoogleNaz provided an excellent service throughout the entire process. He was professional, approachable, and always ready to help with any questions. He kept me updated regularly and made everything smooth and stress-free. I highly recommend Naz for his expertise and outstanding customer care.
Thank you for your fantastic feedback Denis! We’re so pleased that Naz provided excellent service. He'll be delighted that his professionalism, approachability and dedication to keeping you informed have been recognised. We’ll be sure to share your kind words with Naz. Thank you for choosing JNP!
5/5
GoogleSue and her team were fantastic throughout the transaction, great communication and always helpful when required. I would highly recommend JNP Princes Risborough to anyone who seeks a seamless and stress free process. Richard D
Thank you so much for your review! We’re delighted that Sue and the team provided fantastic service, kept communication clear and helpful and helped make the process stress free. They will be over the moon with your recommendation, thank you.
5/5
GoogleSue was brilliant. Very responsive and always had our best interests in mind. Thank you. Would recommend.
Thank you Leanne! Sue is a super star and she'll be over the moon with your recommendation.
5/5
TrustpilotWonderful company with team of experts.
Wonderful company with a good team of professional experts. Nathan, Naz, Mitchel, Mat, Martin, Liz, Sharon, Aga, Jan and Caroline- Thank you!
Thank you so much for your kind words! The team will be delighted that you have taken the time to leave them a 5* review!
5/5
GoogleFantastic service! Douglas went above and beyond to make the process seamless and stress free. Highly recommend for anyone looking for a reliable and personable estate agent.
Thank you for your fantastic feedback Tamara! We’re so pleased to hear that Douglas went above and beyond to make your experience seamless and stress free. He'll be delighted with your recommendation, thank you!
5/5
GoogleMark and the rest of the team at JNP Hazlemere did a great job with our recent sale. Highly recommend them
Thank you so much Paula! We're so pleased that Mark and the team at Hazlemere were able to help you with the sale of your property - they'll be delighted with your recommendation.
5/5
GoogleSuzy is really kind, approachable and very helpful. She helped us find a new flat to move into and because of her, it became easier and faster. JNP makes smooth and hassle-free transactions with their clients and they definitely do their best to accommodate people.
Thank you for your kind words Gwen! Suzy's approachable and helpful nature is truly an asset to our team and we're delighted that she was able to help you find a new flat. We look forward to welcoming you back as/when you decide to move again!
5/5
GoogleThank you Trefton and Suzy for reletting our properties so quickly in Princes Risborough, you were both extremely efficient and we were very grateful for the wonderful service. Charlotte & John
Thank you Charlotte and John! Trefton and Suzy will be delighted with your 5* review. We're so pleased that they were able to make the reletting process so smooth - thank you for your continued business!
5/5
GoogleSuzy is one of the very best in the business. She’s intelligent, resourceful, trustworthy and deeply experienced in the local market. Moreover, she is a consummate professional, and, equally, a joy to work with. And I thought there was no such thing as a unicorn!
Thank you so much for your incredible review Steven! We couldn’t agree more - Suzy truly is exceptional and your kind words capture her perfectly. Her intelligence, resourcefulness and deep understanding of the local market make her a standout professional, and we’re so glad she made your experience such a joy. The best proof that unicorns do indeed exist 🦄
5/5
GoogleA big thank you to Suzy Garrett and JNP for helping us find the beautiful house we had been searching for so long. It was a pleasure working with Suzy; she has such great energy and made the whole process smooth and easy, saving us a lot of stress :)
Thank you so much Patrycja! We’re thrilled that Suzy was able to help you find the perfect home. Her positive energy and commitment to helping clients in their property search are truly invaluable, and it’s fantastic to hear that she made everything stress-free for you. Suzy will be over the moon with your review, thank you.
5/5
GoogleRating only, no written review.
1/5
Trustpilotread the other 1 star reviews
read the other 1 star reviews - pretty much my experience. Not entirely clear whether the issue is incompetence or if their shocking service to tenants (both for maintenance, and for end of tenancy deposit refund) is intentional.
Thank you for your review Steven. We’re sorry to hear that you have not been satisfied with the service you have received from us. We would appreciate the chance to discuss this with you so please call Ben Stokes, Lettings Director, on 01494 520555.
5/5
GoogleReally helpful Princes Risborough branch of JNP. They were happy to facilitate multiple visits to the property, were prompt with replies to communications and responsive to requests. Sue H was particularly great. It was a smooth process and as stress-free as it could be. Would use when I sell the property in the future.
Thank you so much for your review Mark! We're delighted that Sue and the team were able to help you with your search for a property. It's a big decision to make so we're always on hand to answer any questions and arrange property visits. Do give the team a call on 01844 345666 if we can be of any further help.
5/5
GoogleI sound all the staff at JNP friendly, helpful and very professional, always prepared to go the extra mile. I have no hesitation in recommending their sevices to both buyers and sellers.
Thank you Geoffrey! We're so pleased that the team at Hazlemere provided you with friendly and professional service - they'll be delighted with your recommendation, thank you.
5/5
GoogleSuzy has a really good appreciation of what we were looking for and found us the perfect property. She is a star.
Thank you Paula! We're delighted that Suzy was able to work with you to find your perfect property. Suzy will be over the moon with your 5* review, thank you.
5/5
GoogleI would like to thank Lisa for providing us with excellent service and advice on our current sale. We are very pleased with guidance provided and how Lisa demonstrated her understanding & commitment towards resolving our legal matters. She should be working in a legal team. Thank you once again Lisa with your promptness on this matter.
Thank you so much Karuna! We’re delighted to hear that Lisa’s guidance and commitment made such a positive impact on your sale, she truly goes above and beyond for our clients! Sales progression can be extremely difficult to navigate so Lisa's years of experience in estate agency are invaluable. She will be over the moon that you have taken the time to leave a review, thank you.
5/5
GoogleBought, rented and sold via JNP. Janet (sales progression) has been the most helpful I’ve ever come across. Thanks!
Thank you for your review! We're grateful that you have used all our services across both sales and lettings! Thank you for being a repeat customer and we look forward to working with you in the future if you need us again.
5/5
TrustpilotMartin and Nathan are superstars!
I had the pleasure to deal with both Martin Officer and Nathan Dowie on recent property purchase in High Wycombe. They are very knowledgeable and kept be fully informed during the negotiation process. Top notch professional service. Keep up the good work.
Thank you for your fantastic feedback Shaban! We’re thrilled to hear that Martin and Nathan were able to provide you with 5* service during your recent property purchase. Congratulations on your new property! If you ever need anything in the future, do call us on 01494 528000.
5/5
TrustpilotHouse Move
Selling my property in Sands was a lot easier to do thanks to JNP , upon agreeing a sale price we had a lot of interest early on and was able to agree a fair selling price through good lines of communication from the High Wycombe office staff- Lisa kept me fully updated with progression also which helped ease the stress and worry you have when selling your property and we was able to complete last Friday with very little fuss.
Thank you for your review Michael! We’re so glad to hear that the sale of your property went smoothly. It’s great to know that Lisa's communication helped keep you informed throughout the process. We’re thrilled everything came together with little fuss, and we appreciate you choosing JNP.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The JNP Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The JNP Partnership branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 1 Gold across one branch.
British Property Awards winners in nine years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2018.
British Property Awards by year, 2018 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 2 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2020 1 Bronze The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
The JNP Partnership and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send JNP Estate Agents a message.
High Wycombe has the most, with 922 reviews rated 4.6 out of 5, followed by Hazlemere with 411.
The JNP Partnership's eight offices, by town:
Yes. In The Trusted Agent 2026 awards, High Wycombe won Platinum and Hazlemere won Gold. At The British Property Awards 2026 its branches won 1 Gold award. The group and its branches have also won 11 other industry awards since 2018.
